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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,275 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

April 23, 2025

Excellent service department. Waited for a typical service and car was finished on time. Thank you Jackson Kirby for your assistance. More

by rhkliman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
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Apr 24, 2025 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Jackson's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

April 21, 2025

i received excellent service as usual; very prompt a pleasant interaction with staff....particularly Scott. More

by d.pudelsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott fielding
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Apr 22, 2025 -

Germain Lexus of Naples responded

Providing excellent service is so important to us here at Germain Lexus and we are glad that Scott's efforts met your satisfaction! We are thrilled to know that he was very prompt and made your interaction pleasant. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

April 21, 2025

Scott Fielding was very polite, professional, courteous, and he kept us updated on the progress of our service. More

by Mikehkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fieldman.
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Apr 22, 2025 -

Germain Lexus of Naples responded

Mike, We are grateful for you leaving Scott this wonderful review! We are pleased to know that he was very polite, professional, courteous and kept you updated on your vehicle while it was being worked on. Regards, Don Nelson - General Manager

April 19, 2025

My service rep (Scott Joiner) was very friendly and explained in detail what my service entailed. Thanks Scott! More

by Curtis Kelecava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
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Apr 22, 2025 -

Germain Lexus of Naples responded

Curtis, Thank you for leaving Scott this positive review! We are happy to know that he was very friendly and explained in detail what your service entailed. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

April 18, 2025

The Germaine Lexus representative, Scott Fielding did an excellent job during my visit to service my 2021 Lexus 300 NX. The service was thorough and seamless. The loaner car at the time the work was being d More

by Patrickgavin37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Report | Print
Apr 22, 2025 -

Germain Lexus of Naples responded

Patrick, We appreciate you for leaving Scott this spectacular review! We are delighted to know that he did an excellent job, gave you a loaner while your 2021 Lexus 300 NX was being worked on and made the service thorough/seamless. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager

April 18, 2025

Paper in floorboard would be nice to keep dirty shoes with grease, gas and dirt off the mats. Some dealerships cover seats with plastic and paper in floorboard. More

by Tllmiller1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Apr 24, 2025 -

Germain Lexus of Naples responded

Thank you so much for the 5-star review! We truly appreciate your feedback and are always looking for ways to improve the experience for our customers. The consistent use of protective coverings is definitely something we’re taking into consideration moving forward. Thanks again for sharing your thoughts with us. Regards, Don Nelson - General Manager

April 17, 2025

The dealership is always clean. The drink choices and snacks available are well maintained. The staff is friendly. More

by keithochalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alves, Danniela
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Apr 18, 2025 -

Germain Lexus of Naples responded

Keith, Providing immaculate service is so important to us here at Germain Lexus of Naples and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were friendly as always. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

April 16, 2025

Thanks to Danny Rusinik for helping me with the service of my vehicle. He worked with me to manage an unexpected additional repair noted upon inspection. More

by clarecraig
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Apr 16, 2025 -

Germain Lexus of Naples responded

Clare, nothing means more to us than your complete satisfaction, so we're happy Danny handled your visit with great care and communication. We hope to ensure the same quality at your next appointment. Regards, Don Nelson - General Manager

April 15, 2025

Courteous service, dealership was clean and tidy. After getting home and realizing that the car was not washed as promised it is hard not to think "did they really change the oil or just show me a More

by tomfrom@aol.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle, Jackson Kirby
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Apr 16, 2025 -

Germain Lexus of Naples responded

We're happy you enjoyed your visit with us, especially the fantastic service provided to you in our service department. Thank you for mentioning the carwash. Once in a while it is out of service, and we do apologize for this inconvenience. Please feel free to contact me if I may assist you further. Regards, Don Nelson - General Manager dnelson@germaincars.com

April 15, 2025

Leeland was our service manager. . he is professional, friendly, and went above and beyond. It shows that he takes pride in his job More

by Faspds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glessner
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Apr 16, 2025 -

Germain Lexus of Naples responded

Thanks for taking a moment to send a shout out to Leland. He is an amazing person to work with and we're delighted you agree. Safe travels until next time! Regards, Don Nelson - General Manager

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