
Germain Lexus of Naples
Naples, FL
Filter Reviews by Keyword
By Type
Showing 2,363 reviews
I have purchased cars at Germaine Lexus since 2000. I am very please with the e tire staff from management,sales a d service. The past four cars,I have had Cary Vhugen as my salesman. He is very knowle I am very please with the e tire staff from management,sales a d service. The past four cars,I have had Cary Vhugen as my salesman. He is very knowledgeable about the cars and different packages available on the LEXUS cars especially. the SUV's. He explains all the details and equipment on the car. Cary is extremely patient explaining the. Navigation, phone and computer system. I can call with questions or stop into the dealership to say hello. Cary is always ready to help. If you are going to Germaine Lexus in Naples, ask for Cary Vhugen. More
My experience with Germain Lexus of Naples has been excellent. Both sales and service. My Service Advisor Jackson Kirby is professional, knowledgeable and personable. I trust him completely. excellent. Both sales and service. My Service Advisor Jackson Kirby is professional, knowledgeable and personable. I trust him completely. More
BUYER BEWARE. As a long time Lexus customer (at least 15 years at Germain) I had become accustomed to good & honest service. Well no more. I had my 2019 LS500 i As a long time Lexus customer (at least 15 years at Germain) I had become accustomed to good & honest service. Well no more. I had my 2019 LS500 in the shop 5 times over 2 month period to try & fix the Shift Malfunction Light. Germain kept telling me it was fixed. The problem was never fixed because they did not know how to fix it. They even tried to charge me nearly $4,000 for a problem they did not fix (I did get my money back). As time went along, the service department (from the service manager to the service person) avoided a direct answer, just saying we could not get the light to come on when we drove the car. Supposedly, Germain talked to Lexus corporate but they did not have an answer either. As soon as I got the car home, of course the light came on. I will never do business with any Germain owned company again. They are not trustworthy. That extends company wide from top to bottom. Lexus is a great car. It is unfortunate that Germain is not a great dealer. More