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Germain Lexus of Naples

Naples, FL

4.9
2,363 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,363 reviews

October 22, 2025

Adam Murphy took great care of us. Showed us the vehicles we were interested in. He was very mindful of our time. Very helpful and knowledgeable. We loved working with him. More

by Rich Cabral
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Steve Duran, Germain Lexus Sales Department
Oct 22, 2025 -

Germain Lexus of Naples responded

Rich, Thank you for sharing your experience! We're delighted Adam was mindful of your time and very helpful and knowledgeable. Hearing you loved working with him is wonderful. We appreciate your trust! Kind Regards, Don Nelson - General Manager

October 21, 2025

Jackson Kirby is our service representative. He does an excellent job and communicates professionally. He keeps me up to date as to the progress of the service. He is very pleasant to deal wi More

by KathyWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 22, 2025 -

Germain Lexus of Naples responded

Kathy, We're thrilled Jackson Kirby does an excellent job with professional communication and progress updates. His pleasant demeanor with both your vehicles is exactly what we value. We're lucky to have Jackson, and he'll be delighted to hear this. We appreciate your continued business at Germain Lexus! Kind Regards, Don Nelson - General Manager

October 21, 2025

I recently had my 2024 Lexus serviced at Germain. Jackson Kirby was my service representative. From greeting me at the door, explaining which services would be performed, and checking me out in about More

by dottie10s
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 22, 2025 -

Germain Lexus of Naples responded

Dottie, Jackson takes pride in being thorough, positive, and polite while providing efficient service. We're so glad he took great care of your 2024 Lexus from start to finish. Thank you for your business! Kind Regards, Don Nelson - General Manager

October 21, 2025

Lee Glassner has always take care of my vehicles needs. He genuinely strives to deliver impeccable service by being authentic, quick, proficient, professional, kind-character traits as such reflect his inc More

by saa4120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josephine
Oct 22, 2025 -

Germain Lexus of Naples responded

We're delighted Lee delivers impeccable service with authenticity, proficiency, and professionalism. His work ethic standing head and shoulders above is what we strive for. We appreciate you being a Lexus Owner! Kind Regards, Don Nelson - General Manager

October 21, 2025

I have dealt with Jackson Kirby beginning in 2015. He has always helped and guided me with my questions. I would not want any other advisor. More

by mrbattaglino
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 22, 2025 -

Germain Lexus of Naples responded

Mr. Battaglino, Since 2015, that's incredible loyalty to Jackson Kirby! His consistent help and guidance with your questions is exactly what we value. We're so glad he's your trusted advisor. Jackson will be delighted to hear this. We appreciate your continued business! Kind Regards, Don Nelson - General Manager

October 21, 2025

Skye Carter did an excellent job with my service appointment. Wait time was as expected. The service waiting area was nice and accommodating. More

by wilsoba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 22, 2025 -

Germain Lexus of Naples responded

Thank you for the feedback! We're glad Skye Carter did an excellent job with your service appointment. Meeting wait time expectations and providing a nice, accommodating waiting area is what we strive for. We appreciate your business! Kind Regards, Don Nelson - General Manager

October 20, 2025

Jackson Kirby is my assigned service rep and he is always pleasant, informative and genuinely seems to care about making sure I understand what my car needs to function like new. He tells me what Lexus recom More

by Oklastno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 22, 2025 -

Germain Lexus of Naples responded

Jackson takes great pride in making sure customers understand their vehicle's needs and feel empowered to make informed decisions without pressure. His genuine care, clear communication about recommendations and costs, and pleasant demeanor are what make him such a trusted service advisor. We're so happy he's consistently created positive experiences for you. Thank you for your loyalty! Regards, Don Nelson - General Manager

October 17, 2025

I have had the pleasure of purchasing my car from Adam Murphy. He has been patient and extremely helpful and would absolutely purchase another car from this dealership. More

by lucia12600
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Germain Lexus Sales Department
Oct 17, 2025 -

Germain Lexus of Naples responded

Lucia, Adam's dedication to being helpful and accommodating reflects the customer-first approach we value at our dealership. We appreciate your confidence in returning to us for future vehicle purchases and look forward to serving you again. Kind Regards, Don Nelson - General Manager

October 16, 2025

Thank you Jackson Kirby, great dealer ship. Pleasant greater when I arrived. Quick service. I can tell you care about me and my car. More

by Bobjoyhewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 17, 2025 -

Germain Lexus of Naples responded

Bob, We're truly grateful that Jackson and our team made you feel welcome from the moment you arrived. Knowing that you felt genuinely cared for, both you and your vehicle, means everything to us. Jackson will be so happy to hear your kind words! We appreciate your trust in Germain Lexus and can't thank you enough for taking the time to share your experience! Kind Regards, Don Nelson - General Manager

October 15, 2025

My 25,000 service at Germain Lexus was my third service at this dealership since moving to Naples in August 2024. Once again, my service advisor, Scott Fielding did a truly outstanding job throughout the More

by tomgenetski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Oct 16, 2025 -

Germain Lexus of Naples responded

Thank you for your kind review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that Scott consistently provides you with top-notch service. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again! Regards, Don Nelson - General Manager

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