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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

May 11, 2025

Steve Fuller was a pleasure to work with. One of nicest people I've encountered. Having been in a customer service/sales position myself for 37 years was very pleased. Very professional and More

by ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fuller
May 13, 2025 -

Germain Lexus of Naples responded

ANNA, We appreciate you for leaving Steve this phenomenal review! We are delighted to know that he was a pleasure to work with, nice, kind and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager

May 06, 2025

Germaine is always very professional and accommodating. No issues scheduling maintenance in a timely fashion and the quality of service is excellent More

by Robertforourke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 07, 2025 -

Germain Lexus of Naples responded

Robert, Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 06, 2025

People are friendly and make you feel welcome. Scot Fielding is the best. Makes you feel like you are at home with a good friend. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 07, 2025 -

Germain Lexus of Naples responded

Bill, Thank you for your positive review! We are happy to hear that Scott was both kind and helpful. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

May 05, 2025

The dealership and in particular Morgan Savage was extremely professional and made our experience at Germain Lexus pleasant and successful. More

by websterkemp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Savage
May 07, 2025 -

Germain Lexus of Naples responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are glad that Morgan provided you with a top-notch experience. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

May 02, 2025

Danny Rusinik and Manager, Mark Van Buren make the experience of taking your car for service as if you are visiting old friends. The peace of mind they impart by making sure you and your car are safe More

by WAILEASUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Van Buren, Danny Rusinik
May 07, 2025 -

Germain Lexus of Naples responded

We appreciate your wonderful review! Offering quality and efficient service is so important to us, and we are glad that Danny and Mark provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Regards, Don Nelson - General Manager

May 02, 2025

Everyone at the dealership is very friendly and helpful. If they are not sure about something they will find someone to help. More

by GAIL.PEYTON4586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 07, 2025 -

Germain Lexus of Naples responded

Gail, Thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that our team took great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

April 30, 2025

My recent service experience was outstanding. Scott Joiner was knowledgeable and professional. He clearly explained what would be done and gave me information to guide be for future service. M More

by Dean Eisenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Apr 30, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Scott's assistance, Dean! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

April 30, 2025

After reviewing all of the dealerships we visited, we decided to purchase another Lexus. Our experience with Marcelo R. Went very smoothly. Because of that we felt very confident in our purchase. More

by raymondfochesto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Apr 30, 2025 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Raymond! We're thrilled to know how pleased you were with Marcelo's support. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

April 28, 2025

Purchase, convenience and customer service, best dealership in Collier County. As single woman, I appreciate the personal customer care after the purchase. More

by Happy Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner in Service
Apr 29, 2025 -

Germain Lexus of Naples responded

Thank you for your positive review! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager

April 26, 2025

Scott joiner does a nice job. Good. service, fast with no nonsense. Desalen waiting are is nice. More

by hankoslosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott joiner.
Apr 29, 2025 -

Germain Lexus of Naples responded

Hank, thank you for your trust in our service team! We're happy Scott provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

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