Germain Lexus of Naples

Since I bought the Cari I have been very satisfied with the dealership and the people the dealership and the people More

Fantastic staff with attentiveness and detail. Technicians provided and very detailed video of the condition of my car with recommendations to correct it. Provides great peace of mind that they ar Technicians provided and very detailed video of the condition of my car with recommendations to correct it. Provides great peace of mind that they are only recommending items you truly need! More

I had a terrible experience at the Germain Lexus Service Department in Naples. I brought my car in for scheduled work and sat there for three hours while they told me the service was being completed. They e Department in Naples. I brought my car in for scheduled work and sat there for three hours while they told me the service was being completed. They even charged my credit card and handed the car back like everything was done. But when I got home, I realized none of the work was actually completed. I had to return a week later just to get the job done properly. Completely unacceptable - they wasted my time and took my money without performing the service. I expected far better from a Lexus dealership. More

When my Lexus lease ended, I tried to sell the car-only to find Germain Lexus in Naples had misreported the mileage by 10,000 miles back in May 2025. That mistake tied up the car, made it impossible for me to find Germain Lexus in Naples had misreported the mileage by 10,000 miles back in May 2025. That mistake tied up the car, made it impossible for me to sell, and forced me to make another lease payment. When I contacted the service manager, John McCloskey, he had a bad attitude, was dismissive, unapologetic, and acted like it was no big deal. Not to mention the issue still not resolved. This is the sixth Lexus I've owned, and after this experience, I can confidently say I will never lease or buy another one. Careless, unprofessional, and completely lacking in accountability. More

JACKSON KIRBY was patient and understanding about my needs. He was efficient in his write-up, and my car was serviced according to my desires, on time and under the estimated cost. He has a pleasant p needs. He was efficient in his write-up, and my car was serviced according to my desires, on time and under the estimated cost. He has a pleasant personality, and he does not try to "talk you into paying for services that you don't really want". He goes "above and beyond" to provide extra services, "small touches", at no extra cost. More

Danniela Alves service advisor is excellent and kept us well informed re service needs! She’s the best we’ve worked with!! well informed re service needs! She’s the best we’ve worked with!! More

Skye Carter at Germain Lexus of Naples is an amazing Service Advisor. Knowledgeable, friendly and excellent communication skills. I cent say enough good about my experience. Service Advisor. Knowledgeable, friendly and excellent communication skills. I cent say enough good about my experience. More

Dealership was very professional and accommodating. Timm Bastyr was great to work with. Would highly recommend Germaine Lexus!! Timm Bastyr was great to work with. Would highly recommend Germaine Lexus!! More

Courteous, professional, timely service. Good communication by Daniella. Effective video explanation of proposed work recommended. Good communication by Daniella. Effective video explanation of proposed work recommended. More

Adria Levy always goes above and beyond when I get my cars serviced. Honesty if it wasn’t for her I would probably get frustrated but she makes waiting for your car to be serviced a pleasure. Germain Lex cars serviced. Honesty if it wasn’t for her I would probably get frustrated but she makes waiting for your car to be serviced a pleasure. Germain Lexus of Naples, FL you are lucky to have someone like Adria Levy working for you. Thank you, Lisa Gigante More