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Germain Lexus of Naples

Naples, FL

4.9
2,293 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,293 reviews

June 27, 2025

Jackson Kirby has been my service consultant thru a number of years and a number of vehicles. He has always exceeded expectations and made every service or emergency ( battery's to tires) a satisfactor More

by pdmbugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, Jackson Kirby
Jun 27, 2025 -

Germain Lexus of Naples responded

Nothing means more to us than your complete satisfaction, so we're delighted Jackson always handles your visits with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Don Nelson - General Manager

June 26, 2025

Orllando Sabau was friendly and knowledgable. He guided me through the sales process with patience and care and ensured that i was taken care of be Steve Duran the Finance Manager. Steve was al More

by bob.neuman59.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Eddie Vasco
Jun 26, 2025 -

Germain Lexus of Naples responded

Thanks for your positive feedback, Bob. We're delighted Orllando and Steve both provided exceptional service at every step in the process. Congrats on your new Lexus! We wish you all the best in your travels ahead, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

June 23, 2025

Lee kept me informed and delivered the job in very reasonable time. Very efficient and courteous. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jun 24, 2025 -

Germain Lexus of Naples responded

Chuck, thank you for letting us know how pleased you were with Lee's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

June 23, 2025

Great Experience with Jackson Kirby , my service advisor! Very professional, and he really listens to his customers to provide the great service experience. More

by G.holmes57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jun 24, 2025 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. Regards, Don Nelson - General Manager

June 18, 2025

The purchase of a 2018 Lexus LC500 was very smooth and quick. Than was possible thanks to an excellent seller like Orllando Sabau and the specialist Al Russell. Those two guys help me all the time and the More

by carloscaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau and Al Russell, Germain Lexus Sales Department
Jun 18, 2025 -

Germain Lexus of Naples responded

Carlos, thanks for the positive feedback on working with Orllando and Al. We're delighted they effortlessly accommodated your interest in a new pre-owned Lexus. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Lexus. Regards, Don Nelson - General Manager

Jun 19, 2025 -

carloscaye responded

Is a pleasure Don, I only reflect the reality. Respectfully Carlos Garcia

June 18, 2025

My first experience with Germaine Lexus service department was wonderful. Everyone was so nice and very professional. Danny Rusinik was my service provider. He made sure my appointment was seamles More

by Lks1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jun 23, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know your appointment was handled seamlessly by Danny and the Germain Lexus service team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager

June 17, 2025

Alexander Depew was my service rep'. He kept me advised of this day and upcoming service needs. I appreciated his courtesy and knowing what to expect at my next service. More

by debbiesolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Jun 18, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Alexander's assistance, Debbie! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

June 11, 2025

Had a wonderful experience with Adam Murphy! I was so satisfied with the deal we made he wasn’t pushy or rude I would highly recommend More

by Klrosinski85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy
Jun 12, 2025 -

Germain Lexus of Naples responded

We're thrilled to hear how pleasant your purchase experience was with Adam's assistance! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new Lexus! Regards, Don Nelson - General Manager

June 10, 2025

Danniela was very nice to deal with. She was detailed in her explanations. She deserves five stars! The only problem is the Bluetooth received audio on the smart phone is still dis More

by Napleselaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Jun 11, 2025 -

Germain Lexus of Naples responded

Hi, Napleselaine! We're so pleased to know you enjoyed working with Danniela at your service visit. We'd be happy to explore the bluetooth issue with you if you'd please get in touch. I look forward to hearing from you. Regards, Don Nelson - General Manager dnelson@germaincars.com 239-592-5533

June 07, 2025

I would definitely recommend Jeff Smith for any future Lexus purchase. He was easy to work with and did what he could to get us to the monthly payment we needed. More

by Sherrdh0504
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jun 09, 2025 -

Germain Lexus of Naples responded

Thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of Jeff's expertise. Congratulations on your new ride! Enjoy your summer travels! Regards, Don Nelson - General Manager

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