Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Germain Lexus of Easton - Service Center

Columbus, OH

4.9
206 Reviews
Call Service Center (614) 478-2002

206 Reviews of Germain Lexus of Easton - Service Center

Sort by
July 10, 2025

Was quoted $160 and told he had a $60 off coupon so it would cost about $100 for a new battery. it was over $400 minus the $60. !!! More

by TODD90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hathcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Germain Lexus of Easton responded

It sounds like there was some confusion regarding the pricing, and I apologize for any misunderstanding. We strive to provide clear communication about costs upfront, so it's concerning to hear this wasn't your experience. If you'd like us to look into this further or have any other questions, please feel free to reach out. Thank you, Grant Garrison - Service Manager - (614) 383-4177

July 09, 2025

Competent, friendly service advisors that listen to your concerns and keep you informed while services are being completed More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Germain Lexus of Easton responded

Jeff, we appreciate your business and are happy to hear that you are so well taken care of by our team! Thank you from all of us at Germain Lexus of Easton.

July 09, 2025

I really had good service experience at Germain Lexus of Easton. I was treated with respect and service advisor Spencer was very professional in need of my service. I’m very satisfied customer for life. More

by Project manager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Germain Lexus of Easton responded

Nothing makes us happier than to hear from a satisfied customer! Thank you for choosing Germain Lexus of Easton, we look forward to welcoming you back next time.

July 07, 2025

I always appreciate Kevin’s thorough explanations of what needs done and his assistance in answering any questions. More

by krw1067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

We are grateful for your business and recommendation and we will be sure to share your feedback with Kevin. Thank you and we look forward to welcoming you back to Germain Lexus of Easton!

July 06, 2025

Some staff very customer service oriented and knowledgeable - others not as much, Great facility if you wait while your vehicle is serviced. More

by Natalia Harris
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant (very helpful), Joshua Spauldi (very helpful-I also observed him assisting others & he was equally helpful and cordial).
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

Thank you for your feedback, Natalia. We appreciate your business and will share your review with our team. Safe travels!v

July 05, 2025

Easton Lexus always goes above and beyond yo make sure youre happy with your service More

by tishamiller2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

We are thrilled to see your positive review, Tisha! The Germain Lexus of Easton team looks forward to your next visit with us. Take care!

July 05, 2025

Very efficient. Kept me informed. Good with communication. Waiting area was very nice. Personable and friendly. Great customer service! More

by CSARNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

Thank you for your business and feedback from your recent visit to Germain Lexus of Easton!

July 04, 2025

No problems and quick service! Very happy with everything that was completed and explained to me. More

by gfornnarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

We are grateful for your positive feedback about Germain Lexus of Easton. Thanks so much!

July 04, 2025

Very incurring, with their professional , and hospitality, Thank you for,, many years of good service !!! More

by Mrlek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Garrison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Ford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Germain Lexus of Easton responded

We appreciate your business and your positive feedback. Thank you for choosing Germain Lexus of Easton!

July 03, 2025

Germaine Lexus did a great job on my routine maintenance. From the time I scheduled to completion was less that 2 days. A miracle in the auto maintenance business More

by RPERAZA1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Germain Lexus of Easton responded

The team will be elated to hear how happy you are with their efficient service! Thank you for choosing Germain Lexus of Easton and for giving us your business.

1
...
4
5
6
...
21