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Germain Lexus of Easton
Columbus, OH
626 Reviews
Whether you’re in the market for a new Lexus or searching high and low for the perfect pre-owned Lexus, we want you to try Germain Lexus of Easton first. We’ve been serving local Columbus, Westerville, and Newark, Ohio, drivers for generations, and it would be our joy and privilege to help you shop for your next car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 626 reviews
March 28, 2017
Great experience! I appreciate the courtesy and helpful service that I received from Abu when I purchased my Lexus from Germain Lexus. He was very passionate, personab I appreciate the courtesy and helpful service that I received from Abu when I purchased my Lexus from Germain Lexus. He was very passionate, personable, and went over and beyond in making me feel like a valuable customer. All the associates that I came in contact with made me know I spent my money at the right location More
by Happy girl
Employees Worked With
Abu Muhidin
March 22, 2017
First class experience It's a wonderful experience from the start. When I pull up to the garage door automatically opening makes it warm and welcoming. The staff is always p It's a wonderful experience from the start. When I pull up to the garage door automatically opening makes it warm and welcoming. The staff is always patient and knowledgeable, always a world-class experience. More
by Lexusflipa
Employees Worked With
Aaron Doty, Donna Mogavero
March 14, 2017
First service on our new Lexus. Excellent and timely service. it was our first intro to the service dept. and we were not disappointed. Everyone was very polite and professional. Excellent and timely service. it was our first intro to the service dept. and we were not disappointed. Everyone was very polite and professional. This has been our experience with the dealership as a whole. More
by Bob and Dee
Employees Worked With
Donna Mogavero
February 28, 2017
wrong diagnosis Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. P Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. Price of $1,483.88. I though that was kinda a high so I opted not to do it. When I went to pick it up I was told the price included replacing the timing belt because it had coolant on it. I had just got new timing belt and it has less than 5,000 miles on it. I took the truck in for a second opinion to a shop that I trust that replaced the timing belt for me. The real problem is that a few thermostat housing gasket is leaking and not the water pump. Timing belt is fine but I need new serpentine belt because it is worn out(truck has 100,000 miles). So a new serpentine belt, replacing gaskets will cost me $319. I would have paid $1,119.88 more and I'd need a serpentine belt sometime in the near future. This is the second time they have got it wrong. The first time I save $2,000 by not getting repairs done here. Friendly, nice place, free coffee, good costumer service is great. But I need my car serviced. More
by lamap
Employees Worked With
Ron
February 27, 2017
Outstanding Team and Professional Organization : I purchased Three cars from Lexus of Easton in 2016 for my Wife , Myself and granddaughter Then another new NX in February 2017 for my daughter. I purchased Three cars from Lexus of Easton in 2016 for my Wife , Myself and granddaughter Then another new NX in February 2017 for my daughter. I have worked with Jay Jackson over the years ( great salesman )along with his bosses Josh Miller and Bennie Fornash in the past and always truly have been treated with the upmost respect and professionalism ! I would absolutely recommend this dealership for either a New or Used vehicle Must also say the service department is first class Aaron Doty is always great to work with... Tom Latier Zanesville Oh More
by tlatier
February 26, 2017
What a Wonderful Experience!! Jay Jackson is over the top and second to none, this is our second time of driving out with a new Lexus RX350 and we could not be happier with our ex Jay Jackson is over the top and second to none, this is our second time of driving out with a new Lexus RX350 and we could not be happier with our experience. Jay always makes us feel so special and always goes above and beyond to make sure we get exactly what we want and are looking for with no pressure. Love working with Jay and would recommend anyone looking to purchase a New or Used Vehicle to look him up. More
by FCAS
Employees Worked With
Eric Welch, Jay Jackson, Lyn Starcher, Bennie Fornash, Donna Mogavero
February 13, 2017
Special shout out to Aaron Doty I wanted to acknowledge my receipt of excellent customer service from Aaron Doty at Lexus of Easton last week when I took my Lexus ES 350 in for the 1 I wanted to acknowledge my receipt of excellent customer service from Aaron Doty at Lexus of Easton last week when I took my Lexus ES 350 in for the 10,000 mile check up. Aaron was awesome and.....Addressed other concerns I had about my vehicle. Appreciated the extra time he took during what looked like a very busy day! Well done Aaron, customer service still matter's at Lexus Easton. More
by JOSEPH M. KNAPIK
Employees Worked With
Aaron Doty
February 10, 2017
10,000 service. Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect. Truly a pleasure driving and owning this technological marvel. My motto is: Lexus for life. More
by JOSEPH M. KNAPIK
Employees Worked With
Morgan Shambrock, Aso Danso, Jay Jackson, Aaron Doty, Lyn Starcher
January 06, 2017
BEST CAR BUYING EXPERIENCE EVER Janet, Bennie, and Josh truly are in a class above the rest. Janet is the consummate positive professional that takes a personal approach as opposed Janet, Bennie, and Josh truly are in a class above the rest. Janet is the consummate positive professional that takes a personal approach as opposed to the stereotypical "cars sales robot". She listens and has an actual interest in you and your car buying experience. She was very knowledgeable and extremely patient with us throughout our entire purchase experience. Bennie and Josh are by far the best in the business. You will be hard pressed to find 2 individuals more dedicated to the customer and their wants and needs. Their profound positivity and willingness to provide solutions rather than obstacles with outside-of-the-box thinking, are a refreshing change to not only the car buying experience, but the personal experience that you just don't find much of this day in age. It was a very personal and intimate experience that made us feel like they were our family and that they were going to do anything and everything for us that they would do for their own family. We were initially hesitant to justify the higher payment that we were accustomed to, but throughout this process we realized that paying a little more and being treated like family and receiving the "luxury" experience was well worth our time and money. I will not buy another Lexus from any other dealership. We are sold on Lexus, but more importantly, we are sold on Bennie, Josh, and Janet. You make that dealership the best!! BG More
by myky121212
Employees Worked With
Other Employees :
Janet Jamison, Ken Collins, Lyn Starcher, Bennie Fornash, Shane Kitts
January 02, 2017
Janet is the best I bought my last Rx350 from Janice 4 years ago. I was back again to get my 2017. She isthe salesperson I have ever had I bought my last Rx350 from Janice 4 years ago. I was back again to get my 2017. She isthe salesperson I have ever had More
by Conraew
Employees Worked With
Janet Jamison
