
Germain Lexus of Easton
Columbus, OH
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Unexpected maintained Working with Mr Kevin Daniels, is great I trust his recommendations and I don't feel I'm being taken advantage of. I appreciate the services we receiv Working with Mr Kevin Daniels, is great I trust his recommendations and I don't feel I'm being taken advantage of. I appreciate the services we receive from Mr Daniels. More
Third service visit after purchase. This dealership and the associates that work there are outstanding. I have always been treated extremely well and I have always felt appreciated. I ha This dealership and the associates that work there are outstanding. I have always been treated extremely well and I have always felt appreciated. I have never experienced a buying experience or a dealership like this in my 35 years of driving and buying vehicles. This is my first Lexus and will certainly not be my last! More
Lexus purchase Thanks to Abu Muhidin for making our buying experience a pleasant one. Abu was very easy to work with and extremely personable. He has made several fo Thanks to Abu Muhidin for making our buying experience a pleasant one. Abu was very easy to work with and extremely personable. He has made several follow up calls to make sure we had no problems with our RX350 and asked us to call him with any time if we have questions. Mike and Chery B. WV More
Great experience! I appreciate the courtesy and helpful service that I received from Abu when I purchased my Lexus from Germain Lexus. He was very passionate, personab I appreciate the courtesy and helpful service that I received from Abu when I purchased my Lexus from Germain Lexus. He was very passionate, personable, and went over and beyond in making me feel like a valuable customer. All the associates that I came in contact with made me know I spent my money at the right location More
First class experience It's a wonderful experience from the start. When I pull up to the garage door automatically opening makes it warm and welcoming. The staff is always p It's a wonderful experience from the start. When I pull up to the garage door automatically opening makes it warm and welcoming. The staff is always patient and knowledgeable, always a world-class experience. More
First service on our new Lexus. Excellent and timely service. it was our first intro to the service dept. and we were not disappointed. Everyone was very polite and professional. Excellent and timely service. it was our first intro to the service dept. and we were not disappointed. Everyone was very polite and professional. This has been our experience with the dealership as a whole. More
wrong diagnosis Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. P Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. Price of $1,483.88. I though that was kinda a high so I opted not to do it. When I went to pick it up I was told the price included replacing the timing belt because it had coolant on it. I had just got new timing belt and it has less than 5,000 miles on it. I took the truck in for a second opinion to a shop that I trust that replaced the timing belt for me. The real problem is that a few thermostat housing gasket is leaking and not the water pump. Timing belt is fine but I need new serpentine belt because it is worn out(truck has 100,000 miles). So a new serpentine belt, replacing gaskets will cost me $319. I would have paid $1,119.88 more and I'd need a serpentine belt sometime in the near future. This is the second time they have got it wrong. The first time I save $2,000 by not getting repairs done here. Friendly, nice place, free coffee, good costumer service is great. But I need my car serviced. More
What a Wonderful Experience!! Jay Jackson is over the top and second to none, this is our second time of driving out with a new Lexus RX350 and we could not be happier with our ex Jay Jackson is over the top and second to none, this is our second time of driving out with a new Lexus RX350 and we could not be happier with our experience. Jay always makes us feel so special and always goes above and beyond to make sure we get exactly what we want and are looking for with no pressure. Love working with Jay and would recommend anyone looking to purchase a New or Used Vehicle to look him up. More
Outstanding Team and Professional Organization : I purchased Three cars from Lexus of Easton in 2016 for my Wife , Myself and granddaughter Then another new NX in February 2017 for my daughter. I purchased Three cars from Lexus of Easton in 2016 for my Wife , Myself and granddaughter Then another new NX in February 2017 for my daughter. I have worked with Jay Jackson over the years ( great salesman )along with his bosses Josh Miller and Bennie Fornash in the past and always truly have been treated with the upmost respect and professionalism ! I would absolutely recommend this dealership for either a New or Used vehicle Must also say the service department is first class Aaron Doty is always great to work with... Tom Latier Zanesville Oh More
Special shout out to Aaron Doty I wanted to acknowledge my receipt of excellent customer service from Aaron Doty at Lexus of Easton last week when I took my Lexus ES 350 in for the 1 I wanted to acknowledge my receipt of excellent customer service from Aaron Doty at Lexus of Easton last week when I took my Lexus ES 350 in for the 10,000 mile check up. Aaron was awesome and.....Addressed other concerns I had about my vehicle. Appreciated the extra time he took during what looked like a very busy day! Well done Aaron, customer service still matter's at Lexus Easton. More