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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
582 Reviews

582 Reviews of Germain Honda of Surprise - Service Center

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April 03, 2025

Great experience. Got in right at my appointment time. George is great to work with. Got my oil change and tire rotation finished quickly, and hopefully fixed a rec More

by rs.garrett1979
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with George and our service team. Your complete satisfaction is our goal. Best Regards, Sassha Motz General Manager

April 03, 2025

My experience each time has been great and I would continue to go back for additional service. More

by phillip.a.edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

April 03, 2025

George and techs do a fantastic job with my car. I appreciate the great customer service. They don’t try to upsell you either. Thank you. More

by bdlasky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Our team is committed to ensure your overall satisfaction while keeping your best interest at heart. Best Regards, Sassha Motz General Manager

April 03, 2025

The cost to replace the parts is prohibitive. I would have to go to other service next time to get it more reasonable price. More

by m_harrington2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Easy. Always on time. She was so friendly and detailed with the reports. And costs. More

by asolimini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

We are happy Kristina ensured you overall satisfaction during your recent service experience. See you down the road. Best Regards, Sassha Motz General Manager

March 30, 2025

Wonderful quick service! !!! They were friendly and efficient. I am a widow and never feel they take advantage of my being a woman. Love them! More

by g.hannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team as we only have your best interest at heart and are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

March 29, 2025

Quick, friendly, very helpful ! Perfect approximate time on completed! Will be back again for our next service! More

by zmocha17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

We appreciate your business and are happy your visit resulted in the quality and efficient service experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

March 29, 2025

Can was completed on time. Maria was very nice and focused upon meeting my needs. The Dealership is always clean, and people generally desire to help. I always have an amazing More

by johnkusmit
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your warranty needs. Our goal is to ensure our guests receive only the best in customer care. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

March 29, 2025

Greeted immediately by Nathan G. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. More

by tombooth1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nathan provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

March 28, 2025

Nathan was great to work with, he kept us informed while we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! More

by bellafiore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Germain Honda of Surprise responded

Our team is happy Nathan ensured your overall satisfaction during your recent service visit. See you at your next appointment. Best Regards, Sassha Motz General Manager

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