Germain Honda of Surprise

Deceptive buyer beware of used vehicles Let me first start by saying I would not believe all the reviews you read are good experiences, first of all they insist you write the review while yo Let me first start by saying I would not believe all the reviews you read are good experiences, first of all they insist you write the review while your there so of course it all sounds good. the first review I wrote was written while I was there , I bought a used truck for $17,000. I bought the extended warranty on it since it had quite a few miles on it. After getting it gone I realize the sync does t work on it and the air isn’t working right, I take it in they insist nothing is wrong with it and I am not a mechanic do according to them I do not know what I am talking about. Still my air isn’t working right and when you turn it off it still runs😡 but of course I know nothing. Them my air pressure light keeps coming on for my tires I take my truck to the tire store and tire guy said these tires are really old, I told him I just got this truck and he was like wow they sold it to you with tires this old and worn, they should have really should have replaced these tires before selling you this truck. I called the dealership and talked to Ivan as he explained the service sept does a thread check ( same service dept that tells me nothing is wrong with my air) he stated it’s not his fault if I didn’t check the tires before before I drove the truck away. My frustration level is beyond words. I am a single mom and depend on my vehicle for everything, I was so excited to buy a used vehicle there thinking it was hassle free and more reliable than anywhere else. I feel so let down and disappointed with the whole thing. As a single parent this was one extra expense I did not intend on or count on, and so so disappointed in how this dealership has handled things. Buyer beware of used vehicles here at surprise Honda! More

My experience is always outstanding I just purchased my 5 th Honda. My second Honda Accord. Honda there is no other!!!!! Keith Willis was very attentive, knowledgeable and personable. Ke I just purchased my 5 th Honda. My second Honda Accord. Honda there is no other!!!!! Keith Willis was very attentive, knowledgeable and personable. Keith Willis is a true asset to the Surprise Honda family!!!! More

The best of the best Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us wha Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us what real customer service is all about ; Bonnie answered all our questions and made the process easy... Tamarin literally watched and played with our kids so we could have a stress free environment while going through the process... would 100% recommend this dealership to everyone!!! I’ll be doing more business with them soon!! More

Great to work with, beat a competitor price. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. More

New Honda Pilot We just purchased a new Pilot from this dealership, they worked really hard and long to get us what we wanted and into the car we dreamed of going hom We just purchased a new Pilot from this dealership, they worked really hard and long to get us what we wanted and into the car we dreamed of going home with. They dedication and friendliness of the staff made us feel like part of a family! Such a great company, they got us into the car we wanted the same day! More

Great deals They were willing to work with us on our trade in but also with the purchase of a 2018 Odyssey . Will definitely go back to them. They were willing to work with us on our trade in but also with the purchase of a 2018 Odyssey . Will definitely go back to them. More

Purchased car This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Sur This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Surprise Honda More

Terrible, disrespectful & embarrassing. This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to fina This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to finance a car, we agreed on a contract etc.. I then drove off the lot that same day, mind you this was 3 weeks ago. Now today I was told to come in because apparently my loan wasn’t accepted so they found a new lender on ‘different terms.’ Now they’re asking for $1150 extra down payment, not what we had agreed to, but they managed to lower the monthly payments, the thing is, that is NOT what we agreed on, and when I denied the offer, on the spot I was told to return the vehicle. This is beyond embarrassing, but disrespectful to the fullest extent. They aren’t even giving me my xxxx $500 down that I put down, so now I’m returning this vehicle and not even getting my back until tomorrow which is preposterous. DO NOT COME HERE. These people will not work with you. More

Worth the drive to visit this dealer. Very good experience. I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from person to person trying to "make a deal". Each of those I spoke with in sales, insurance, service and finance were very professional. I went in with my own financning secured, but they found me a better rate, saving me $1400 over the term of the loan. More