Germain Honda of Naples - Service Center

First Class Service The service department at Germain Honda is first class. I’ve been there for service twice now and have been helped by Russel Sutton and Tyler Smith. The service department at Germain Honda is first class. I’ve been there for service twice now and have been helped by Russel Sutton and Tyler Smith. Both times I had a great experience. They are very organized and make everything very easy. At my prior dealership you’d walk into the service department and all the advisors would avoid eye contact hoping nobody would go to them. At Germain the advisor meets you at your car and owns the entire service from start to finish. Each time I was kept updated with a detailed explanation of the service. This latest time, Tyler Smith was my advisor and when the service was done he explained the repair to me in a way I could understand. They repaired a flat tire for me so I could avoid buying a new one. Both Russell and Tyler are terrific and I even received a card for a free car wash both times. They’ll also refill your windshield washer fluid. Thank you Tyler, Russel and Germain Honda!! More

Russell Sutton is an awesome service advisor Russell Sutton is excellent: caring, courteous, knowledgeable about the car and the service center's operation. He went the extra mile to give me a Russell Sutton is excellent: caring, courteous, knowledgeable about the car and the service center's operation. He went the extra mile to give me a great experience at Germain, both when I came in with a car problem and when I came for routine maintenance. More

Excellent customer service I drove into Germain Honda's service on a busy Saturday morning with a low tire pressure warning after experiencing odd helicopter-whirring noise for I drove into Germain Honda's service on a busy Saturday morning with a low tire pressure warning after experiencing odd helicopter-whirring noise for over a week on my 2018 Accord touring. Claude Babineau, service manager, came over to see what was going on as I waited in line for an advisor and he expertly checked all tire pressures, determined which tire was low and then observed a nail close to the side-wall. It was a roofing nail and Claude explained that the tire would need to be replaced. Fortunately when I purchased the car at Germain, I opted to purchase tire hazard protection and Claude received approval for a full original tire replacement. WOW what a super positive experience!!!I was back on the road in about an hour and was totally pleased with the outcome. Everyone at Germain is so customer-focused from the young greeters as one enters the service wait area to the advisors, mechanics and managerial staff who work on the cars. More

Recall on my 2017 Accord Amir Khan is the best! He is a caring and dedicated customer service rep. He's the reason I keep coming back to Germaine Honda of Naples. Amir Khan is the best! He is a caring and dedicated customer service rep. He's the reason I keep coming back to Germaine Honda of Naples. More

LOFservice Russell Sutton service manager and Nancy in billing, both excellent help in keeping my 04 Honda Accord in top condition. The waiting room is very nic Russell Sutton service manager and Nancy in billing, both excellent help in keeping my 04 Honda Accord in top condition. The waiting room is very nice. More

Excellent Experience Five star service all around. All great people. Thank you Drew! Very Happy I found this dealer since moving to the area 1 1/2 years ago. I wouldn't ev Five star service all around. All great people. Thank you Drew! Very Happy I found this dealer since moving to the area 1 1/2 years ago. I wouldn't even think of taking my Honda CR-V anywhere else. They truly care about you and your vehicle. More

Excellent Service I brought my Honda to Germain for an oil change and during my visit they found that my battery was going bad so they replaced it under warranty. Eric I brought my Honda to Germain for an oil change and during my visit they found that my battery was going bad so they replaced it under warranty. Erica Melchiore was my service adviser, and she did an excellent job of keeping me informed on the progress of the car. Thanks to her and all the others who worked on my car. More

Excellent Experience! I worked with Russell Sutton and he was so professional and courteous! He informed me of the issue with my car, got it fixed and quickly got me out an I worked with Russell Sutton and he was so professional and courteous! He informed me of the issue with my car, got it fixed and quickly got me out and on my way. More

First Time Visit Service Dept. I would like to take this opportunity to thank the service dept. at Germain Honda of Naples for giving me a brief tour of the facility. I was new to G I would like to take this opportunity to thank the service dept. at Germain Honda of Naples for giving me a brief tour of the facility. I was new to Germain Honda of Naples and had to get the oil changed on my 2011 Honda CRV. Visiting Naples as a seasonal resident, I didn't know where to go to have my CRV serviced. A neighbor suggested Germain. I was glad that I took the advice as the crew at Germain Honda is professional, polite and go above and beyond to make their customers happy. I was even escorted to my car after the brief service! What a great place...I will use their service department each time I am in Naples should my CRV need servicing. Thank you, Germain Honda for making me feel at home. Best Regards, Nick LaGrega More

Great Service Experience Took my vehicle to Germain for service for the first time. My service advisor was Dave Doden, who was very pleasant to work with. He communicated ever Took my vehicle to Germain for service for the first time. My service advisor was Dave Doden, who was very pleasant to work with. He communicated every step of the repair and made the entire process a great experience. I highly recommend that you seek out Dave for any service that is needed.. More