Germain Honda of Naples - Service Center

I would like to thank Germain Honda and especially my service adviser, Tyler Smith, for the excellent and caring way I was treated while waiting for my car to get serviced. The job was done efficiently service adviser, Tyler Smith, for the excellent and caring way I was treated while waiting for my car to get serviced. The job was done efficiently and well and was finished 30 minutes before the estimate they gave me. Well done Germain Honda! More

Shawn Day I would like to thank Shawn Day for his great courteous manner and for the great service he gave my c ar. I had a nail in my front right tire. He r I would like to thank Shawn Day for his great courteous manner and for the great service he gave my c ar. I had a nail in my front right tire. He replaced the tire and expedited the job in record time. Thank you Shawn. More

It was pleasant, positive, on time, and professional. I needed 1 new tire, but decided to replace them all; they were ready. A staff member reminded me that I had tire insurance, so I only paid for 3. I I needed 1 new tire, but decided to replace them all; they were ready. A staff member reminded me that I had tire insurance, so I only paid for 3. I also was able to re-finance my car. I now have a great car, and lower monthly payments. More

Outstanding Service by Germain Honda and Tyler Smith@! We just had our 2018 Honda CRV serviced at Germain Honda. It was the usual exceptional experience that we have come to expect. Tyler Smith was our S We just had our 2018 Honda CRV serviced at Germain Honda. It was the usual exceptional experience that we have come to expect. Tyler Smith was our Service coordinator. Tyler was the first person we met at Germain and is one of the reasons we continue to do business there. He is courteous, knowledgeable, professional, and very customer focused. Thank you Tyler and Germain for another exceptional service experience. More

No appt., taken and problem solved Concern shown for problem; accommodated without appointment; set up service to solve issue; no resolution after extensive diagnostics, but alert light Concern shown for problem; accommodated without appointment; set up service to solve issue; no resolution after extensive diagnostics, but alert light no longer active; reminded to return if reoccurs or for any other problem. More

She was honest with me about my warranty issue with the car. She got me into a loaner car for a couple days. Short staffed due to the holidays, but got it done. car. She got me into a loaner car for a couple days. Short staffed due to the holidays, but got it done. More

Erica has assisted me on two visits and she has provided first class service. She goes above and beyond! Extremely pleasant, helpful and willing to go above and beyond to serve the customer. first class service. She goes above and beyond! Extremely pleasant, helpful and willing to go above and beyond to serve the customer. More

My visit on Tuesday, December 03, 2019 I have been to the Germain Honda dealership several times and have received very good service. My last visit was on Tuesday, December 03, 2019 whe I have been to the Germain Honda dealership several times and have received very good service. My last visit was on Tuesday, December 03, 2019 when Maria Lobos kindly assisted me. Her customer service skills are exemplary. Later Mr. Steve Hill kindly accompanied me to Mr. Claude Babineau; and I was also able to speak to the latter, who came out with me to the vehicle when it was ready, re-checked that all was in order and took the trouble to explain the technical aspects to me. That detailed explanation was indeed a great help; and I wonder, if in future (i.e. in order to save Mr. Claude some time during his busy schedule), one of the mechanics / technicians who actually attends to my vehicle on the day of my visit, might be permitted to come out and clarify technical questions I might have. Maria Lobos is indeed extremely talented in dealing with clients and arranging for remedial action. However it would also be welcomed, if the actual technician involved with the work on my vehicle during my visit, could please be allowed to come out and answer / clarify any questions I may have, once he has completed the work. Overall the dealership is very well run and your waiting hall for customers is impeccably maintained. While most of the ladies who answer the phones are clear and well-spoken, a couple of them could perhaps be requested to announce themselves / their names more clearly and articulate with greater clarity. This is not intended to be criticism; but is just a suggestion to enable the Germain dealership to maintain its high standards of perfectionist service. Karen and Collette have impeccable manners and are very professional in their manner of communication; and may hence prove to be effective trainers for those ladies who may need to improve their telephone answering skills. More

Can’t say enough wonderful things about David Doden my service advisor. Also grateful for the tech who worked on my vehicle. I had the best experience ever. Couldn’t be happier! service advisor. Also grateful for the tech who worked on my vehicle. I had the best experience ever. Couldn’t be happier! More

David Doden always makes everything seem so easy. I love the process from beginning to end at our Honda of Naples....David delivers exemplary customer service and always makes me feel welcome. Keep up the g the process from beginning to end at our Honda of Naples....David delivers exemplary customer service and always makes me feel welcome. Keep up the great work! Thank you!! More