Germain Honda of Naples - Service Center

Good, professional service! I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and commun I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and communicated with me throughout the entire day with updates on my vehicle. He and the Germain Honda staff did a wonderful job and I feel the service was excellent. I live in Marco Island and the drive is long, but I will be back at Germain Honda for future service. More

Good service very professional I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue wh I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue which in my opinion could have been a safety hazard. I had my car in for service on a Thursday and on Saturday I had found a lug nut in the driveway of my development and decided to pick it up. I then checked my CRV and the lug nut was from my vehicle. I immediately called the dealership and they told me to bring it in and they would check and be sure all the other lug nuts were tightened properly. The service department was very accommodating and as soon as I arrived a service tech took my car and took care of my issue and stated he did not find any other lug nuts that were not properly fastened. Everyone I dealt with did an outstanding job. More

First time at Germain since moving to the Naples Area. This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week be This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week before. The dealership got me in right away, changed out the battery and performed the service as well that was scheduled for the next week. I was very pleased to have worked with Jacob Lange who kept me informed and got me in and out within an hours time. I look forward to coming here for scheduled service on my CR-V touring for many years. Thank you, Bruce & Leslie Houston More

This service department better get its act together! 1. Waited over 10 minutes in the sun while four empty cars blocked the incoming service lane 2. Had an appointment at 1pm, makes no difference admits 1. Waited over 10 minutes in the sun while four empty cars blocked the incoming service lane 2. Had an appointment at 1pm, makes no difference admits the service tech, they take first come first served 3. They had no paperwork ready for receiving me even though I purchased the car from them and had it serviced once already. 4. TWO HOURS for an oil change and tire rotation! 5. Convinced me to do a tire rotation on a new car with only 6200 miles 6. No car wash on site, so got a coupon to a car wash two miles away... I don't think so! Not happy! More

Good service I have a 2017 Honda CR-V that I bought new in Ky. October 16 was my first problem and I went to Germain Honda of Naples and had amazing service. They I have a 2017 Honda CR-V that I bought new in Ky. October 16 was my first problem and I went to Germain Honda of Naples and had amazing service. They said it would take 45 minutes and I had my car and on my way in less. I had a lot of questions and Lee Glesmer answered all. Henry and Tyler very helpful also. More

Misquoted prices, bad alignment, battery problems unchecked After taking my car in to be serviced for routine maintenance I am left completely unsatisfied and paying more than I had been quoted. Lee Glesmer, th After taking my car in to be serviced for routine maintenance I am left completely unsatisfied and paying more than I had been quoted. Lee Glesmer, the advisor in the service department had called me Monday morning at 840am after dropping my car off and informed me the department had recommended some things to get done. After hearing some of the pricing on things, I opted to only get a few of them taken care of as the others I know I can get done much cheaper elsewhere. Brake pads were one of the things i had them check, which Lee said needed to be changed which they could do for the cost of 129.99. I gave the go ahead on that since it is comparable to other places. He also said the alignment needed to be done, which I figured and had asked them to check. He quoted me a price of 119.99 I believe, and when I questioned why it was that much since they are advertising it for 94.99 on their website he changed it for me. I also had the oil changed and cabin filter changed. Upon picking my car up, I was given a bill of almost $600 which didn't add up at all so I started to review the bill. First, they tried to charge me 119.99 for the alignment again, and then to my surprise when I got to the break pad replacement there was a charge of $280! When I asked what that was about, Lee said it included resurfacing of the rotors and pads. When I said he never mentioned having the rotors resurfaced nor did I approve it he said that of course I did approve it. When I pressed further on the issue, saying I never would have approved that price because I can get it done much cheaper elsewhere, or even do them myself, and neither did he mention anything about rotors needing to be resurfaced, he said that the rotors are always resurfaced when break pads are replaced. Must be a Honda thing, because I have gotten breaks replaced multiple times and never once did they automatically resurface the rotors with it. It's always an additional price option. Regardless, the price he quoted me was wrong anyway. Lee did take off the resurfacing price (turns out its not automatically grouped into the break pad replacement price...imagine that), and charged me 180 for the pad replacement - still 50.00 above what I was originally quoted. After reluctantly paying this amount, my car was pulled around to me by a service tech whose name I did not catch and he informed me that my battery died! He did a quick battery check and said it looked ok for the time being but it may happen again. Well thanks. Seems like something that should have been checked on in my routine maintenance request. Needing my car back, I declined to have it checked further and I will take it to another place if necessary. Upon driving my car away, I noticed when I let go of the wheel that the car drifts directly to the right pretty quickly. So I paid for an alignment on top of that that didnt even do anything. I will never go back to this place. I was looking into buying a new honda as well, an SI that I had requested information on a little bit ago. I can tell you that it won't be from this place though! More

thanks to Luis Ricardo and his coworker Jean.. My name is Carmen Rosa, I am extremely grateful for the treatment received in customer service by Luis Ricardo and his coworker Jean, they saved the s My name is Carmen Rosa, I am extremely grateful for the treatment received in customer service by Luis Ricardo and his coworker Jean, they saved the situation I had with the tires of the car, I came to the dealer with two tires cut by glass in the road and the man who evaluates the damage told us that the insurance did not cover the damage, Luis Ricardo and his partner treated us with professionalism and advised us to change the tires right there .. On this occasion we are satisfied with the attitude of these two workers of the dealer, in contrast to the previous one where Mrs. Krista, head of the service department treated us in very bad manner and we had to solve the mechanical problem that my car had in another workshop .. We just wanted to thank Luis Ricardo and Jean for the treatment received, they saved the day, if it wasn’t for them, this review would have just One Star... More

Issue with battery After several attempts to resolve an issue with our battery installed by Germain-Honda. Mr. Newsome was the only one that took the time to listen and After several attempts to resolve an issue with our battery installed by Germain-Honda. Mr. Newsome was the only one that took the time to listen and pay attention to solve the problem, even though was not his department. Thank you for stepping up. Rick K. More

Bad experience. I had a scheduled appointment. First, when I pulled up, no one greeted me. I sat in the car for at least 7 minutes, when the courtesy van driver retu I had a scheduled appointment. First, when I pulled up, no one greeted me. I sat in the car for at least 7 minutes, when the courtesy van driver returned from his run, after a few minutes he noticed that I was still sitting there and asked if I was being helped. He finally asked around and got me assistance. I was told service would take 1 hour and 15mins. After an hour and thirty minutes, I came outside to see that my car was still in lot. No one ever came to say that there was a delay. I requested that my car be brought to me and I left. This was simply not acceptable. More

SERVICE ON OUR HONDA CIVIC The service at Germain Honda, was outstanding! LEE GLESMER, took excellent care of me and my car looked brand new, when I picked it up the following The service at Germain Honda, was outstanding! LEE GLESMER, took excellent care of me and my car looked brand new, when I picked it up the following day. More