Germain Honda of Naples - Service Center

Germain Honda is the BEST I had a problem with my car yesterday. It is a 2018 Accord Touring and it would not start and came up with an error message of brake system failure. I had a problem with my car yesterday. It is a 2018 Accord Touring and it would not start and came up with an error message of brake system failure. While waiting for tow truck, I called Honda to let them know that my care would be towed there. A few minutes later Shawn Day called me abd reassured me that most probably the problem was an easy fix...i.e. a dead battery since the brake system is electrical and needs a good working battery to operate. Tow truck arrived and was able to jump start my car and I was able to drive car to Germain Honda. Shawn greeted me and within 30 minutes my car was diagnosed with a dead battery and a replacement was installed. Because my car was less than 3 years old with less than 36,000 miles, the service was warranted. I cannot begin to praise my experience with Germain Honda and specifically Shawn Day. More

Very professional he went above and beyond to help me and answer all my questions particularly with one that i had been told no in a previous visit great customer service definitely someone I want to help me answer all my questions particularly with one that i had been told no in a previous visit great customer service definitely someone I want to help me next time More

100% satisfaction guaranteed. Time told was less than specified, 45 minutes in and out. Thank you for your dedication to your customers you serve. Thank you! specified, 45 minutes in and out. Thank you for your dedication to your customers you serve. Thank you! More

Above and Beyond Tyler Smith took charge of my service appointment. which involved replacing the handle on the rear tailgate. Not only was the repair completed, Tyler Tyler Smith took charge of my service appointment. which involved replacing the handle on the rear tailgate. Not only was the repair completed, Tyler also explained some of my misconceptions about using the tailgate. He explained how I could safely remove the residue from the duct tape I had used to keep the broken handle attached to the vehicle. However, when the vehicle was returned to me, the residue had ALREADY been cleaned away - hence, the BEYOND! He then advised me what to expect on my next service and also gave me a cost estimate without me asking for it. Germain's staff truly want the customers informed and prepared. I am very happy with their care of and concern for the customer. More

Worked with Shawn Day. He provided good advice based on the age and mileage that saved me money. Maintained ongoing communication and explained service completed. Answered questions objectively. the age and mileage that saved me money. Maintained ongoing communication and explained service completed. Answered questions objectively. More

Oil Change Excellent service! This was my first oil change since purchasing my new Honda Civic. Service Department associates were very welcoming. The schedul Excellent service! This was my first oil change since purchasing my new Honda Civic. Service Department associates were very welcoming. The scheduled maintenance was explained and completed quickly. Thank you, Erica! More

2020 Oddesey elite purchase After my Oddsey had a service cost over 1000.00. I checked one trading for another oddsey. Weil spent most of his day doing the deal. The price w After my Oddsey had a service cost over 1000.00. I checked one trading for another oddsey. Weil spent most of his day doing the deal. The price was a little high but I purchased an elite which I am very proud. I hope it last for many years. I well be back for service. John Shoemaker More

Great Service This is the second time I worked with Erica Melchiore, as with the first time I found her to be professional and pleasant to work with., hopefully the This is the second time I worked with Erica Melchiore, as with the first time I found her to be professional and pleasant to work with., hopefully the next time I bring the car in for service she the person I work with. I give her a top rating ! More

Shawn is personable and continues to give great service. He has taken care of our two Honda’s on separate occasions and has been excellent to work with. He has taken care of our two Honda’s on separate occasions and has been excellent to work with. More

Continued Great Service from Germain Honda I purchased my Honda CRV, used, from Germain Honda. Each time I go for routine services they do an excellent job. Erica Melchiore was my service adv I purchased my Honda CRV, used, from Germain Honda. Each time I go for routine services they do an excellent job. Erica Melchiore was my service advisor on my last trip and she was terrific. She got me checked in, scheduled for service and out the door in impressive fashion. Because the work was projected to take about four hours she arranged for a loaner car so that I didn't have to wait at the dealership. Thanks Erica, because of people like you I will keep coming back to Germain Honda. More