Germain Honda of Naples - Service Center

Unnecessary The service was good, but it needn’t have happened. It took us more than six weeks to get the second key fob for our new 2020 Accord. We called multip The service was good, but it needn’t have happened. It took us more than six weeks to get the second key fob for our new 2020 Accord. We called multiple times before someone finally ordered a new fob and then I got to wait over an hour for the fob to be programmed. Who lost the second fob to b3gin with and what did it take six plus weeks to get a replacement? More

A Pleasure! It has always been a pleasure to have my 2018 CR-V, and my wife's 2005 Civic Hybrid serviced at this dealership. The waiting area is light and airy w It has always been a pleasure to have my 2018 CR-V, and my wife's 2005 Civic Hybrid serviced at this dealership. The waiting area is light and airy with comfortable seating. The cappuccino is a pleasant treat. Checkout is straight forward and simple to accomplish. More

Thank you Tyler Smith for your excellent service and help in taking care of my vehicle maintenance. Your careful explanation of what was needed, price quote and time it would take for service is much appreci in taking care of my vehicle maintenance. Your careful explanation of what was needed, price quote and time it would take for service is much appreciated and I will continue to use your service. More

Erica Melchiore in the Honda Service Dept.was very helpful, friendly, efficient and professional. She helped get our Honda serviced quickly and thoroughly. The entire dealership and service bays were helpful, friendly, efficient and professional. She helped get our Honda serviced quickly and thoroughly. The entire dealership and service bays were extremely clean, employees wore masks and they covered the steering wheel and seats in plastic before servicing. More

Tyler Smith always goes above and beyond to help. I feel he is very honest and trustworthy. I always ask for him when I bring in my car. he is very honest and trustworthy. I always ask for him when I bring in my car. More

Tyler is a paradigm of customer service. His commitment to delivering an exceptional customer experience is unflappable, and he's friendly and professional. His passion for Honda and its customers is genui to delivering an exceptional customer experience is unflappable, and he's friendly and professional. His passion for Honda and its customers is genuine and he demonstrates both enthusiasm and care in all his interactions; he's a valuable asset to Honda and Germain. More

Prompt and Pleasant Service It is always an excellent service experience at Germain Honda. Maria was very pleasant, obtained answers to my questions and the service was performed It is always an excellent service experience at Germain Honda. Maria was very pleasant, obtained answers to my questions and the service was performed very promptly. More

Germain Honda should be very proud to have Tyler Smith as their employee in their service department. Tyler took great care of me during my last visit. He was courteous and very conscientious of my needs. their employee in their service department. Tyler took great care of me during my last visit. He was courteous and very conscientious of my needs. During inspection of me CRV he found a couple of small spots needing a paint touch up and supplied me with the right paint for DIY. Great job Tyler. More

Overdue oil change David was very good at servicing my car,,,oil change was past due. He advised me of things that needed to re done soon, re back brakes. He was pleasan David was very good at servicing my car,,,oil change was past due. He advised me of things that needed to re done soon, re back brakes. He was pleasant and helpful. More

David was very helpful through the whole process , I probably was in service for an hour for oil change and battery replaced . I highly recommend David and Germain Honda. probably was in service for an hour for oil change and battery replaced . I highly recommend David and Germain Honda. More