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Germain Honda of Naples - Service Center

Naples, FL

4.9
645 Reviews

645 Reviews of Germain Honda of Naples - Service Center

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October 14, 2020

Fantastic dealership. Very efficient and professional. Tyler Smith assisted me and he was incredibly helpful, responsive and knowledgeable. Wonderful to see the teamwork displayed by all at this dealers More

by London.fw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Oct 14, 2020 -

Germain Honda of Naples responded

Your business and positive feedback are truly appreciated. Our team works hard to ensure our guest's complete satisfaction and we are happy to know that you recognized the team atmosphere displayed by all. Best Regards, Steve Hill General Manager

October 13, 2020

Very efficient service . And good explanations of work Very efficient service . And good explanations of work done.Team is friendly and give extra care to customers. Service was very timely.Follow up call More

by Carol S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melchiore
Oct 13, 2020 -

Germain Honda of Naples responded

We are happy to know that you enjoyed your recent service visit and that you found our team provided you with the quality service you deserve. See you next visit. Best Regards, Steven Hill General Manager

October 07, 2020

Great place to do business! Tyler Smith is a very professional knowledgeable service advisor deserving of much recognition, .Service Manager. Claude Babineau excells in customer service. More

by rexhughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith, Claude Babineau
Oct 08, 2020 -

Germain Honda of Naples responded

We appreciate your business and thank you for leaving us this kind review. Best Regards, Steven Hill General Manager

September 19, 2020

David goes above and beyond all expectations from a customer standpoint. He will keep you informed about the progress of your car and will take tremendous care of you while you wait. He is very kind an More

by Mdoden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Germain Honda of Naples responded

Thank you for choosing Germain Honda of Naples for your automotive service needs. We are happy to know that David takes exceptional care of you every time you visit. Best Regards, Steven Hill General Manager

September 11, 2020

Dead battery, jump started, went directly to Honda Dead battery, jump started, went directly to Honda service, immediate friendly , courteous attention, quick evaluation, new battery installe More

by Greatful
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Moisiv , Shawn Day
Sep 14, 2020 -

Germain Honda of Naples responded

We appreciate you choosing to service with us here at Germain Honda of Naples. Your business and positive feedback mean so much to us all. See you next time. Best Regards, Steven Hill General Manager

August 17, 2020

Tyler is awesome, he's very knowledgeable but never pushy. He has helped me several times and now I only ask for him! Thank you! More

by Jamie Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Aug 18, 2020 -

Germain Honda of Naples responded

We are happy to know you think Tyler is awesome as we do as well. It is wonderful to know he continually provides you with a quality experience. See you next time. Best Regards, Steven Hill General Manager

August 13, 2020

Tyler Smith Tyler was the ultimate professional, knowledgeable and friendly. He went out of his way to ensure my visits to the service center were as pleasant as More

by BobMoussa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Aug 13, 2020 -

Germain Honda of Naples responded

Robert, Thank you for taking the time to share your positive experience with Tyler. We are pleased to know he continually provides our guests with the quality service they deserve. Best Regards, Steven Hill General Manager

August 13, 2020

Tyler Smith has been my service advisor for 2 years. He is knowledgeable, thorough, professional, & patient. Its reassuring that he is my advisor. Great employee!! More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
1st person who greets you in service & the cashiers, all are pleasant & welcoming. , Tyler Smith
Aug 13, 2020 -

Germain Honda of Naples responded

We thank you for taking the time to share your overall satisfaction with Tyler. Our team is thrilled to know that he continually provides you with the quality service you deserve as a valued Germain Honda customer. Best Regards, Steven Hill General Manager

August 13, 2020

Excellant and very responsive service department. David Dorden, service representative, was extremely helpful with a tire issue on our CR-V. This level of service has been the norm in all our visits More

by 1965kopite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Germain Honda of Naples responded

Providing our guests with the ultimate service experience is our goal here at Germain. We are pleased to know that David delivered such an experience and that you can always count on our team to provide you with quality service. Best Regards, Steven Hill General Manager

July 21, 2020

Tyler smith is by far the best service advisor Out their. I had a great experience. I showed up with no appointment he made sure they got my car in same day. He kept me updated thru the whole process. I reco More

by Justin Camacho
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Jul 22, 2020 -

Germain Honda of Naples responded

We appreciate you taking the time to share your positive experience with Tyler. We are fortunate to have Tyler as a member of our team taking care of our valued customers. Best Regards, Steven Hill General Manager

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