Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
622 Reviews of Germain Honda of Naples - Service Center
Sort by
March 31, 2021
The results I got were fine, but the communication and customer service was not acceptable. I brought my car in at 10am because of a problem that was created by service at another dealer (a long story, n customer service was not acceptable. I brought my car in at 10am because of a problem that was created by service at another dealer (a long story, not needed for this review). David Schultze did the communication with my previous dealer and was generally attentive. The mechanics took a couple of hours to diagnose the problem, which they did, but then they did not have the parts needed to complete the work, so I was told it would be ready "tomorrow morning." The next day, David was not in, so I worked with Paul. Paul was not communicative. He did not return my phone calls asking when my car would be ready (I placed three over a 3 hour span). I had to ride my bike over an hour to get back to the shop and when I got there he said "we could have given you a ride" -- would have been nice to offer that earlier -- if you had picked up the phone! He said the car was ready at 1:00, but it was still not until 3:30 before I left. He did not properly wear a mask when I conversed with him, even though everyone else in the building was doing so (hint: if I can see your nose and mouth, it's not doing anything!). I found him to be off-putting and generally disagreeable. So they seem to have fixed my car just fine, but took two days of my vacation to do it, and generally didn't do well at communicating. More
by srobert
Employees Worked With
David, Paul
March 28, 2021
Great customer service. Claude was wonderful, personable, showed me how my new wireless charger works, which was installed in a few minutes!. I love it. Great vehicle. So happy. showed me how my new wireless charger works, which was installed in a few minutes!. I love it. Great vehicle. So happy. More
by Katie Early
Employees Worked With
Claude Babineau
March 18, 2021
Great service, as usual, at Germain Honda of Naples. David Doden took care of us this time, and was very thorough in explaining what was needed, so knowledgeable, and friendly. Everyone at this David Doden took care of us this time, and was very thorough in explaining what was needed, so knowledgeable, and friendly. Everyone at this dealership has always been outstanding! LOVE the service department! More
by Robinflorida
Employees Worked With
March 17, 2021
I dealt with Frank Silva on my wife's CR-V and he was very professional and friendly. I did have to add some items to the service list but Frank eased me into the effects of getting them done now instead very professional and friendly. I did have to add some items to the service list but Frank eased me into the effects of getting them done now instead of later. It was my first time at Germain service though we purchased the car from you after a 3 year lease ended on the east coast. My personal car is a Lexus so I appreciate service done right. Let me say I am very happy for our choice with Honda here in Naples. We moved over here a year ago and some things are difficult to get used to like service day. Thank you for your care. More
by sflagolf
Employees Worked With
Frank , Silva
March 09, 2021
Dale Harrell coordinated with Germain’s Service Manager Claude Babineau to get my concerns resolved. Claude was very accommodating and coordinated the repair on my new car windshield immediately. Super J Claude Babineau to get my concerns resolved. Claude was very accommodating and coordinated the repair on my new car windshield immediately. Super Job! More
by Helopilot84
Employees Worked With
Claude Babineau, Dale Harrell
March 09, 2021
Frank Silva very helpful! Great service! Always helpful Frank Silva very helpful! Great service! Always helpful ! Good staff in service department! Highly recommended Very satisfied and hopefully Frank Silva very helpful! Great service! Always helpful ! Good staff in service department! Highly recommended Very satisfied and hopefully all will keep up the good work More
by Bob
Employees Worked With
Frank Silva
March 05, 2021
I have been working with Tyler for many years as my client service advisor, and he is always knowledge and takes great of means my car. He is efficient and informative, and always a great job to make client service advisor, and he is always knowledge and takes great of means my car. He is efficient and informative, and always a great job to make Honda service a pleasant experience! More
by Jessica
Employees Worked With
Tyler Smith
March 03, 2021
Paul Liberto, Service Advisor, was excellent. He listened to my concerns and addressed the main issue of correcting the problem. Thank you, it was much appreciated! to my concerns and addressed the main issue of correcting the problem. Thank you, it was much appreciated! More
by dkreiser
Employees Worked With
Paul Liberto
March 01, 2021
Thank you....David goes above and beyond all expectations. He kept informed about the progress of your car and will take care of you while you wait. expectations. He kept informed about the progress of your car and will take care of you while you wait. More
by Soso
Employees Worked With
February 27, 2021
Joel was very professional and accommodating. He guided me thru the process and made some very good recommendations. I had a noise and it was related to changing the trans fluids. Which Joel recommended d me thru the process and made some very good recommendations. I had a noise and it was related to changing the trans fluids. Which Joel recommended doing. Great sealer and staff. More
by Roywbartlettjr
Employees Worked With
Joel in service, Claude Babineau
