Germain BMW of Naples - Service Center

Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More

Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More

Great Service Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking fo Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking for were fitted for my vehicle, An excellent service! More

Great Service For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat bus For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat business More

Second Visit From the greeting Rohel Gray, a representative asked me about my wedding. He remembered from my first visit that I was preparing for a wedding. Servic From the greeting Rohel Gray, a representative asked me about my wedding. He remembered from my first visit that I was preparing for a wedding. Service was well done. More

Unprofessional Been going to Germain bmw of naples for over 3 years and have never had a bad experience until Rhoel was assigned to be my advisor. I tried to get cl Been going to Germain bmw of naples for over 3 years and have never had a bad experience until Rhoel was assigned to be my advisor. I tried to get clarification from him on an issue discovered with my car during an oil change and I was made to feel as if I was a huge burden on his time. Ultimately I feel he was not knowledgable on the topic and so my concerns were dismissed in a condescending manner. He ultimately gave me a snarky recommendation to take my car to another bmw specialist where I had been prior since "I trusted them so much." Felt like I was dealing with a child. More

service advisor "Chuck" and lot attendant "Te These two men are simply the most professional employee's you have and they are the reason my wife and I will return and suggest to friends and family These two men are simply the most professional employee's you have and they are the reason my wife and I will return and suggest to friends and family to allow them the opportunity to facilitate with the sales and service of their next purchase! These gentlemen know "Customer Service". More

Mathew in Parts For about the third straight time, Mathew has been a huge help in identifying and ordering a difficult part. I went to several places, and then kicke For about the third straight time, Mathew has been a huge help in identifying and ordering a difficult part. I went to several places, and then kicked myself, of course Mathew found the ID for both parts, ordered them and had them in my hands in less than 24 hours. Parts for an E39 M5 don't just bounce around everywhere, but Mathew has simply been stellar, as have several other parts employees. Oh, I had the same experience on a 1995 M3 drivers and passenger door window regulators along with several other near obsolete parts. Time after time, these guys impress. Give them a try, tell them Dan sent you...and get what you need without fail. More

I have been to a lot of Dealerships and service stations in my life, haven't we all, Victor by far was the most helpful agent I have ever worked with. He took extra time to solve the issues I was having, a in my life, haven't we all, Victor by far was the most helpful agent I have ever worked with. He took extra time to solve the issues I was having, and not without laying out all the options possible for me first. He was easy to reach, considerate and I felt as if he really cared about me as a person. He and all the service staff were very knowledgeable, and a huge help to me. Every agent I worked with there from the parts department, sales and service went way beyond what I ever expected or have ever experienced in my life from any dealership. I was so impressed, I had to take the time to write a review and share with anyone who wants to know. Every person I dealt with in this service department was very kind, I have never felt this way from anyone I have ever been to before, however big or small your issues are, these guys are very trustworthy and will take care of you!! More

Purchased a CPO vehicle about six months ago. Brought it in for first service and was notified that the rear tires require replacement. I've only put 6,000 miles on the vehicle. On top of that, I am told th in for first service and was notified that the rear tires require replacement. I've only put 6,000 miles on the vehicle. On top of that, I am told that there are two "plugs" in one of the tires (from the previous owner), and that you are not supposed to plug these types of tires. I contacted the manager of used car sales, Steve Hill, who explained that he would replace one tire at no cost, but only if I purchased the second tire at full price, and that I had to purchase the tires within six months. For all I know, the plugs will void my insurance coverage on the tires, a service which I purchased on the vehicle not expecting that I would be inheriting these problems on day one. Long story short, I should have well over a year remaining on the factory warranty, another two on the CPO warranty, additional coverage on tires, and a vehicle which I've owned for six months/6,000 miles, and I'm already stuck shelling out $600 - $1200 bucks. I expected better service from a quality dealership regarding a "certified" vehicle. Not impressed. More