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Rhoel Gray
233 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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233 Reviews of Rhoel Gray
May 27, 2026
Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I c years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional. More
by res7775
April 24, 2026
My car was serviced by Rhoel Gray on April 2026. Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel More
by Hollocherj
April 22, 2026
I brought the car in for routine maintenance and once again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit si again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit since the remodeling of the facility, and I found the upgrades and comfort level provided to be top notch. More
by williamrdsx
February 20, 2026
We were traveling from out of town and our BMW had a number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accom number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accommodate our necessary repairs before our trip home. Rhoel and everyone at this dealership were very understanding and exemplary in making the repairs and we felt confident in our ride home through rain, sleet and snow. A big thank you to the Germain team in Naples, FL from two weary travelers! More
by Murphys
February 07, 2026
This dealership provides great customer service and it all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real as all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real asset to your company. More
by iamchrista
Other Employees Tagged: Klevis Toska
January 30, 2026
Rhoel Gray is the first person I am assigned to when I come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working for them. More
by kmclean
