Germain BMW of Naples - Service Center

Excellence I have gotten my 650i serviced here many times. Moises Marante is a fabulous Service Advisor. Always courteous, very professional and knowledgeable. I have gotten my 650i serviced here many times. Moises Marante is a fabulous Service Advisor. Always courteous, very professional and knowledgeable. I highly recommend him. More

Excellent customer service. The customer service is the best I've ever experienced. From the first hello to the last goodbye, I was totally pleased. Thank you Rhoel. The customer service is the best I've ever experienced. From the first hello to the last goodbye, I was totally pleased. Thank you Rhoel. More

Excellent Experience as always Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I can always depend on him to keep me informed of the progress on my car and makes sure that the car is clean and ready to go when I arrive to collect it. If there is a problem, he makes no excuses and gets it sorted out on the spot! Thank you for your continued excellent service! More

Always a Pleasure Every time I've been in I've always been treated like family. Great staff. Polite, attentive, and easy going. Service staff is always very straightfor Every time I've been in I've always been treated like family. Great staff. Polite, attentive, and easy going. Service staff is always very straightforward and explain everything to you. If something is needed they will go out of their way to get it done for you. My most recent service was my second time dealing with Chuck and both times he has been a great help. Definitely a great people person. More

Above and beyond Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank you A. Suid More

Best Service department and dealership I have ever been to This dealership is nice and friendly from the time you get there till the time you leave, would recommend always to any family or friend. This dealership is nice and friendly from the time you get there till the time you leave, would recommend always to any family or friend. More

Excellent Service Advisor I have owned many high performance cars over the years and Rhoel Gray is the best service advisor that I have ever used. He takes the time to listen t I have owned many high performance cars over the years and Rhoel Gray is the best service advisor that I have ever used. He takes the time to listen to my concerns, explain the nature of any repairs that are being made, and provide me with great advice. He has gone out of his way to provide me with advice about oil and coolant issues when I have been traveling and needed assistance over the phone. Mr. Gray is an invaluable asset to Germain BMW. More

Car service Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care of my car staff is excellent . More

Friendly and Fast I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. Servicing a high end vehicle shouldn't be anything less than this. More

Germain vs Ft Myers BMW George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer service! As for the service and management not so much. I had an issue where the AC, where it had a very odd odor, and also the vents of the ac were fading out. As soon as the car was ready, I got a call from George, stating that they were able to fix the AC odor issue, but unable to replace the AC vents under the warranty (management did not approve…not sure why, since the manufacture warranty does cover trim). After I got the car back, the AC was OK for like 5 days, and then the same odor was back in no time. I went to Ft. Myers BMW and asked if they can take a look. Since I did not make an appointment, they were unable to check the AC odor, but they did confirm that there is a very odd odor. On the other hand very surprised, they went ahead and replaced the AC vents with no problem, under warranty, while I waited for the car. Not sure why German BMW declined the replacement in the first place… Although Ft Myers BMW is a lot distant, service is a lot better. Response to your comment: BMW NA warranty did cover the AC vents. I strongly consider that GBMW did not want to file the claim. Your response makes no reasoning. First off, GBMW addressed the AC odor as a goodwill gesture. - does this mean that the job as a goodwill gesture is not performed in the same manner as the one paid. The work performed did not last more than 5 days. I made sure to lower this review to 1 star after reading your comment. More