Germain BMW of Naples - Service Center

Efficient, professional and courteous service This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel Stolba who admired my "older convertible" but pleasantly offered to provide information if I was interested in an upgrade. My next experience was from Service Advisor Christian Hoza. He was attentive to listening to my rough idle problem and brought me to talk to the mechanic after he found the idle problem was caused by a broken Vac hose. I appreciated the responsive and professional advice to solve my problem. I especially appreciated the fact that Cristian did not sell me extra services I did not need. Thank you for your professional Service Department. More

First Service Appointment We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (perso We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (personable & professional) who followed through on the service. We were back in the clean, perfect car in short order. More

Have an ignition key made Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record wit Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record with BMW did not work. The previous owner must have had the ignition changed without notifying BMW. Parts adviser, Cameron Whitaker, went out of his way to find a solution to this problem. This extra effort making numerous phone calls was much appreciated. It's always refreshing to work with competent technicians. Thank you Tom More

Great experience with the best customer service ever!! Went in to see Nick Jones today a genius at Germain BMW because my phone would not sync the address book contacts to my car. Well I will tell you tha Went in to see Nick Jones today a genius at Germain BMW because my phone would not sync the address book contacts to my car. Well I will tell you that this amazing man spent at least 45 minutes if not more trying to figure out why my phone would not sync my address book contacts to my car. He would not give up he tried everything and finally got it to work. No wonder they call him a genius!! He was very professional, polite, patient and most of all persistent!! Thanks to him my car and my phone are working together again. And to top it all off he did not charge me!! I would recommend him to anyone that needs help with pairing the Bluetooth phone to the car. Go see Nick he can fix it all. More

Superb customer service exceeds expectations! Many cars/many dealerships in my adult life. Germain BMW service is the best I have experienced. They were busy and I did not have an appointment bu Many cars/many dealerships in my adult life. Germain BMW service is the best I have experienced. They were busy and I did not have an appointment but they bent over backwards to accommodate me. BMW genius Nick Jones not only addressed my questions, arranged a quick service appointment but went out of his way to educate me on the many wonderful features of my new 650i. This staff has obviously been well trained on how to effectively interact with customers! More

Purchase and service experiences excellent Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very goo Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very good. Rhoel Gray has been my service rep. and has been consistently helpful. In most every instance the work done has been right the first time. More

Fast efficient service Worked with Chuck Griffith today and he was very professional and courteous. He handled my situation with efficiency, and had me in and out with a loa Worked with Chuck Griffith today and he was very professional and courteous. He handled my situation with efficiency, and had me in and out with a loaner within 15 minutes. Although it was late in the day, and he had already put in a long day I'm sure, he was really friendly and understanding. I appreciated his honesty and concern for my problem. Germain is fortunate to have him onboard. Thanks again Chuck! More

Rhoel Gray I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, sma I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, smart and a pleasure to deal with. Keep up the good work. More

Parts Department I had a very pleasant experience with Parts Advisor Danny Bocanegra and Manager John Cathey. These two gentlemen were so kind and helpful to me. I I had a very pleasant experience with Parts Advisor Danny Bocanegra and Manager John Cathey. These two gentlemen were so kind and helpful to me. I was ordering keys for my 16 year old daughter's 1998 BMW 528i (that is still going strong!!!!) and these two men treated me as if I was purchasing keys for a 2017 M6. They answered all of my questions and took their time with me. Danny went outside to program the keys and did so in the very hot sun!!! Thank you Germain BMW for such wonderful service. Thank you Danny and John. Very Sincerely, Lenore Vitale More

Customer service/QC issues I had my 2008 750li in for service and and worked with Cristian a service advisor. I asked him while he had the vehicle in for other service issues I had my 2008 750li in for service and and worked with Cristian a service advisor. I asked him while he had the vehicle in for other service issues to check if there were any leaks underneath the vehicle He assured me there were no leaks under the car and everything looked good. There were various other issues I wanted The BMW service department to take care of while they had the vehicle in their possession before I obtained it he would not return any of my phone calls I was trying to give their service department my business but they refused for whatever reason to talk to me about the things I was willing to pay for so I finally got the vehicle off of their lot. Once I obtained the vehicle and took it to my local BMW dealership they found the transmission pan leaking also the vacuum pump seal was leaking it needed lots of other work that day for some reason they did not see. I would not recommend this service department. No customer service. More