Germain BMW of Naples - Service Center

Adrian Pena Adrian did a great job checking me in and followed up quickly to let me know what needed done to fix my car. The repair was done in a timely manner an Adrian did a great job checking me in and followed up quickly to let me know what needed done to fix my car. The repair was done in a timely manner and the car was cleaned and ready when I picked it up. More

Quality Repairs 2006 BMW X3 3.0 Manual "M" George Donovan is a very Professional Service Advisor that delivers great customer service. Carmine Vessilla is a "World 2006 BMW X3 3.0 Manual "M" George Donovan is a very Professional Service Advisor that delivers great customer service. Carmine Vessilla is a "World Class" BMW Mechanic that works on my X3 as if it was his own car. I highly recommend this repair team to anyone. Thomas Patrick More

Excellent Adrian Pena is always very accommodating and is readily available to answer all of my questions. I would recommend Adrian and Germain BMW of Naples. Adrian Pena is always very accommodating and is readily available to answer all of my questions. I would recommend Adrian and Germain BMW of Naples. More

Always great service Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner More

Excellent service experience Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only profe Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo! More

The best of the best Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very ve Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very very grateful for the attention More

Adrian Pena.....Exceptional Service! Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional an Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional and knowledgeable. It's always very comforting knowing Adrian is taking care of all of my BMW needs. More

Quality service Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your knowledgeable service. It's comforting, sincerely, D. Keller More

Best of the best I’ve been a client of Germain BMW’s service department for approximately 20 years and they truly set the bar for exceptional service. I specifically I’ve been a client of Germain BMW’s service department for approximately 20 years and they truly set the bar for exceptional service. I specifically go with BMW’s knowing that I can have my car serviced here. Thanks to Bill and his team. More

Great Service & Very Nice Guy! Ron took the time to listen to my warranty issue without giving me any attitude as I had experienced with others at the dealership. He is super polite Ron took the time to listen to my warranty issue without giving me any attitude as I had experienced with others at the dealership. He is super polite and respectful and made me feel as if he really was trying to help solve my problem. Whether he can help remains to be seen but regardless, he was a pleasure to deal with and he took the time to listen and make a few calls, he is exactly the kind of quality person I would want to hire at my own company. Ron, thank you for being so NICE! More