Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Germain BMW of Naples - Service Center
Naples, FL
996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
996 Reviews of Germain BMW of Naples - Service Center
Sort by
November 21, 2018
Top-flight customer service and professionalism I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. More
by floridamarco
Employees Worked With
Adrian Peña
November 21, 2018
Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was d service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do when just leaving and having tires rotated. Air should be checked and filled to the standards by which to avoid the idiot light. More
by Rpcali
Employees Worked With
November 03, 2018
Great customer service Well organized and efficient customer service. George Donovan makes sure that my vehicle is fully serviced based on the service warranty. I've had r Well organized and efficient customer service. George Donovan makes sure that my vehicle is fully serviced based on the service warranty. I've had recalls completed with the ability to have a loaner vehicle which is important since I live over an hour from the dealership. More
by BMW loyal customer
Employees Worked With
October 30, 2018
excellent and informed service I came in for recall service on my 2011 328. Service was prompt and efficient and Jeremy was very helpful in suggesting items to take care of. I go I came in for recall service on my 2011 328. Service was prompt and efficient and Jeremy was very helpful in suggesting items to take care of. I got a loaner quickly and my car was done exactly when predicted. More
by RLB9060
Employees Worked With
October 29, 2018
Went for an oil change Moises has been my service advisor for several years now. He always has a good answer to all my questions and have full confidence that he really trie Moises has been my service advisor for several years now. He always has a good answer to all my questions and have full confidence that he really tries and cares. I appreciate his customer care. Thanks Moises More
by Jorge
Employees Worked With
Jim McGinn, Moises Marante
October 26, 2018
Excellent service Adrian followed through on recalls for my car. Confident in his ability to keep me up to date on recalls and repairs needed on my car Adrian followed through on recalls for my car. Confident in his ability to keep me up to date on recalls and repairs needed on my car More
by JohnMikeR2
Employees Worked With
Adrian Peña
October 19, 2018
Excellent and Thorough I switched years ago from purchasing Mercedes as this dealership had a reputation of paying superior attention to their clients. I have never regrette I switched years ago from purchasing Mercedes as this dealership had a reputation of paying superior attention to their clients. I have never regretted moving across town. It’s their paying attention to the little things that make it work. I am also super satisfied with my service advisor, Moises Marante as he is a true customer-focused professional. More
by Ohgeorge
October 17, 2018
Great Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great whe Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great when I get it back More
by Prl
Employees Worked With
October 17, 2018
Germain BMW & Adrian Pena = A+ We were lucky enough to have dealt with service advisor Adrian Pena upon encountering some issues with our vehicle. Adrian was thorough, professi We were lucky enough to have dealt with service advisor Adrian Pena upon encountering some issues with our vehicle. Adrian was thorough, professional, and simply outstanding in every aspect of our contact with him. Thank you very much for all that you do ! More
by MEMA
Employees Worked With
Adrian Peña
October 11, 2018
Me Adrián Pena Dropped my BMW off for routine service check. Very courteous, knowledgeable, professional Service Advisor. Would recommend this dealership and employe Dropped my BMW off for routine service check. Very courteous, knowledgeable, professional Service Advisor. Would recommend this dealership and employee to friends. Returned my car beautifully cleaned inside and out. More
by Kss
Employees Worked With
Adrian Peña
