Germain BMW of Naples - Service Center

Amazing service as always Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. More

128i service Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain BMW is the best, quality, trustworthiness, etc Keep it up! More

Diagnostic Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adria Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adrian is always very courteous. More

Service problem Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retr Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retrieve my car when the work/car wash is completed. No one seems to have a clue and much time is wasted in the process. This is an ongoing problem that I also overhear others discussing. Aside from that, I am always pleased with Chuck. More

Exceeded Expectations Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. More

Service This was my first service experience at this dealership as we recently moved to Naples. Adrian Pena was my service adviser and he did an excellent jo This was my first service experience at this dealership as we recently moved to Naples. Adrian Pena was my service adviser and he did an excellent job of keeping me informed and delivering when promised. I look forward to working with him in the future. More

Terrific Adrian Pena is professional, courteous, communicative and personal. Highly recommend Adrian as your Service professional. Adrian kept me informed in Adrian Pena is professional, courteous, communicative and personal. Highly recommend Adrian as your Service professional. Adrian kept me informed in a timely manner throughout the service process. More

Great customer ownership experience! As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a “slam dunk” 5 stars, and even higher if your rating scale allowed. More

Spectacular Service I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) bu I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!! More

Adrian provided exceptional service Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around aft Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I’m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW More