Germain BMW of Naples - Service Center

Great Service George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely basis. He explains the services preformed in detail. I would recommend George to anyone wanting service at Germain BMW. More

Engine service light I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me t I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me to drop off my car the same afternoon and have a loaner car ready. One day later the car was ready. I work full time in Naples, having this prompt service is very important to me. More

High standards and focus on customer satisfaction I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donava I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donavan. I worked with George when he was at Germain Honda and he is the reason I brought my business to Germain BMW. George is very knowledgable, easy to work with and he works hard to ensure that specific requests and inquiries are addressed. More

Exceptional service from Germain BMW and George Donovan Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BM Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BMW brand. George Donavan is the best I’ve experienced in over 50 years of luxury car ownership. More

Moises Marante Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economicall Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economically feasible for the client. More

Great Service Advisor Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and our car pulled up. It was a routine oil change but also a recall that took several hours. The dealership provided us with a loaner car so that we could run some important errands while our car was being repaired. Overall it was a great experience and I would definitely recommend this dealership to my friends and family. More

Exceptional service. Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to servi Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to service advisor Adrian Pena. I told him my immediate need was a new battery since my existing battery was dying. He not only said that he would do that but the other items that I wanted which basically was a full-service he also agreed to do. I didn’t have to come back a second time. The very next day I was called that the work was completed. Just this week my wife’s BMW indicated a low battery and I again called Adrian Pana who told me to come down right away which I did and he can replace the battery and did a full service on the car including detailing. Again I received a call at the end of the next day that the work was completed. In both cases, Adrian sat down with me and explain to me what all was done and when I should call again for service. I didn’t buy my cars in Florida but when I go to buy a new car I am going to go to Germain. More

Hard to find problem thanks Ron Arnold Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his exp Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his experience and going out of the way to handle my transportation needs during the process. I do not live in town but will always use this dealership . I have had my x5 for four years now and have always been treated as if it was the day I bought it. More

Tire losing air George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. More

Help our battery is dead! Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile o Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile on your face and are pleasant to work with! More