Germain BMW of Naples - Service Center

Every time I need any car repairs or simply have questions, I receive excellent service & care at Germain BMW in Naples. My service advisor, George Donovan goes above and beyond to give the best s questions, I receive excellent service & care at Germain BMW in Naples. My service advisor, George Donovan goes above and beyond to give the best service with clear explanations and options. He is professional, kind, knowledgeable and has a great sense of humor. When you drive up there is someone immediately there to greet & check you in. you and the ladies at the reception desk are always lovely and kind. 5 star service all the way around! And kudos to George & Dick More

George Donovan was friendly and helpful. He went out of his way to accommodate me by delivering a loaner car because I am a teacher and couldn’t leave school. his way to accommodate me by delivering a loaner car because I am a teacher and couldn’t leave school. More

Personalized Care Great service, hospitality, and professional care. Jeremy Bongle is my service manager. He is outstanding. My car was brought in needing a new battery Great service, hospitality, and professional care. Jeremy Bongle is my service manager. He is outstanding. My car was brought in needing a new battery. He immediately had a tech begin servicing my car. When it was realized my car needed to be reprogrammed with the new battery installed ,Jeremy immediately arranged for me to have a loaner car. The programming can take hours. Jeremy promptly called me the next morning letting me know my car was ready for pickup. More

Adrian Pena, Thank you. Adrian Pena once again as giving me the very best service I can ever dream of. Adrain Pena went out of his way to help me. My warranty had just expire Adrian Pena once again as giving me the very best service I can ever dream of. Adrain Pena went out of his way to help me. My warranty had just expired and my car needed over $1300 In repairs. Adrian was able to handle it like a boss and got upper management involved to see what they can do for me. Sure enough he surpassed my exemptions. Lets just say I got a great discount. Awesome job Adrain, keep doing what you do. BMW should be proud to have someone like you working for them. Thank you. More

Great service They got me in right way. Quick repair and back on the road . Very friendly and professional. On my 3rd BMW from Germain. Wouldn’t go anywhere els They got me in right way. Quick repair and back on the road . Very friendly and professional. On my 3rd BMW from Germain. Wouldn’t go anywhere else. More

HeadRest Replacement Rhoel Gray was fantastic from my first visit with headrest issue to the installation of a new one. He good to his word from notifying BMW of America o Rhoel Gray was fantastic from my first visit with headrest issue to the installation of a new one. He good to his word from notifying BMW of America of the issue, ordering a replacement, keeping me updated, and scheduling a service appointment for the installation. From start to finish he was super!! Thank you Rhoel. More

Long time client I am on my 3rd BMW being taken care of by Rhoel, he is in top of it and gets my car back to me in a timely manner. When friends purchase a BMW I recom I am on my 3rd BMW being taken care of by Rhoel, he is in top of it and gets my car back to me in a timely manner. When friends purchase a BMW I recommend him to be their service advisor. More

Annual maintenance Chuck is an outstanding service rep. He takes the time to explain the services provided and would highly recommend Chuck to any Germain customer. A g Chuck is an outstanding service rep. He takes the time to explain the services provided and would highly recommend Chuck to any Germain customer. A great rep for Germain BMW. More

Outstanding service as usual! Outstanding customer service! I have been dealing with Chuck for approximately the past six years. He is always very professional, knowledgeable and very thorough when dealing wit I have been dealing with Chuck for approximately the past six years. He is always very professional, knowledgeable and very thorough when dealing with my vehicle! Chuck always goes out of his way to make sure everything that was performed with my vehicle is explained very thoroughly and makes sure my experience at the dealership is second to none! I honestly couldn't ask for a better service advisor than Chuck! He is a very valued member of the Germain BMW Team! More

Christian Hoza Is the best! Christian Hoza Is always very pleasant and professional. He is very knowledgeable and responsive. I chose to service my car with Christian despite of Christian Hoza Is always very pleasant and professional. He is very knowledgeable and responsive. I chose to service my car with Christian despite of the higher costs of the dealership, I always have the best experience. I’ve been servicing my car at the BMW Naples location since 2011 and I can say that I have never received better service than Christian proves. More