Germain BMW of Naples - Service Center

Jeremy has been my service advisor for years. Although I live closer to the other facility, I use this one because of him. Although I live closer to the other facility, I use this one because of him. More

My car broke down on a a Friday evening so I had it towed to the dealership and left there. I left a message for my service advisor Jeremy Bongle letting him know the car was there. The dealership was close to the dealership and left there. I left a message for my service advisor Jeremy Bongle letting him know the car was there. The dealership was closed over the weekend, but by Monday at noon I was given a call and the car had been fixed (battery replaced ) and even given its next servicing since I was close to the time. It was ready for pickup and washed and vacuumed. Couldn’t get any better. More

Chuck Griffith is t. He is the reason I bring my older BMW to the dealer for service. He respects my needs and makes suggestions for current and future service needs with He is the reason I bring my older BMW to the dealer for service. He respects my needs and makes suggestions for current and future service needs without me asking. I would say he is a great representative for the dealership and its customers. More

Rhoel Gray performed excellent service. Made sure I was well taken care of as well as went above and beyond to make sure everything was set with my vehicle. Love the experience every time I Made sure I was well taken care of as well as went above and beyond to make sure everything was set with my vehicle. Love the experience every time I go there and always look forward to working with Rhoel. More

Professional and courteous interaction. He explained all work performed clearly. Waiting area was clean and comfortable. He explained all work performed clearly. Waiting area was clean and comfortable. More

I had designated service performed on my vehicle. Chuck Griffith was very helpful, attentive, knowledgeable and professional Chuck Griffith was very helpful, attentive, knowledgeable and professional More

Chuck has been our service advisor since we moved here. Wouldn’t go to anyone else. Superior service!!!!! Wouldn’t go to anyone else. Superior service!!!!! More

Service work is always good. Christine Barta did a good job. The dealership needs more loaner vehicles when a customer brings a car in for service. Christine Barta did a good job. The dealership needs more loaner vehicles when a customer brings a car in for service. More

Jeremy was very helpful in solving the problem with my BMW. We decided on a course of action which made perfect sense and my car is responding well. He was flexible with scheduling to get my car in righ BMW. We decided on a course of action which made perfect sense and my car is responding well. He was flexible with scheduling to get my car in right away, and the staff is always courteous when I arrive. This kind of attention to my problem reflects a team dedicated to service. And I have to say that I enjoy their great coffee while waiting for my car. More

From Sales (David) to Service (Chuck) I have received A+ attention to all of my needs, questions & requirements to get me on the road again. Highly recommend Germain BMW for your next car experience. attention to all of my needs, questions & requirements to get me on the road again. Highly recommend Germain BMW for your next car experience. More