Germain BMW of Naples - Service Center

Moises Marante is a great service advisor, he was very helpful and efficient in assisting me with my due services! I appreciate his ability to make me feel important as a customer. helpful and efficient in assisting me with my due services! I appreciate his ability to make me feel important as a customer. More

Outstandng personal service Everyone at Germain BMW treats me as if I had a $100,000 car instead of a 2011 128i convertable. My service adviser Jeremy Bongle is the best, yeste Everyone at Germain BMW treats me as if I had a $100,000 car instead of a 2011 128i convertable. My service adviser Jeremy Bongle is the best, yesterday he was able to get me an appointment that coinsideded with getting my dog groomed and saved me a 2nd trip. He also takes the time to know what my car needs so I don't pay for unnessasary service, I consider him a friend. More

I have always had a good experience when I bring my car to Germaine BMW for service Service is good and staff polite and helpful to Germaine BMW for service Service is good and staff polite and helpful More

Great Service! We recently had two of our cars serviced at Germain BMW and it was top notch. Rhoel Gray our service advisor was great to work with. The service cente We recently had two of our cars serviced at Germain BMW and it was top notch. Rhoel Gray our service advisor was great to work with. The service center found an issue while changing our oil and Rhoel let us know it was going to take a little longer than planned so he provided us with a courtesy car to use. Can't say enough about the service we were provided. More

Rhoel Gray is a great example of what a service person should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem. He works tirelessly to support my needs as well as respecting my time. He makes problems solvable! More

Service at Germain BMW Adrian Pena has been very attentive and helpful when getting my car serviced. He is considerate and cheerful at every interaction. He keeps me update Adrian Pena has been very attentive and helpful when getting my car serviced. He is considerate and cheerful at every interaction. He keeps me updated along the way. Thanks Adrian. More

Moises Marante did an outstanding job coordinating the service for our two BMW’s. He kept us updated regarding the status of our vehicles and explained all aspects of the repair. Moises was very professio service for our two BMW’s. He kept us updated regarding the status of our vehicles and explained all aspects of the repair. Moises was very professional and courteous and made us feel confident that all of the details regarding our car service would be handled. Thank you More

Adrian was very responsive, took the time to speak with my insurance agent and ordered parts in a timely manner. He went above and beyond what I expected. He was friendly, professional and courteous as we my insurance agent and ordered parts in a timely manner. He went above and beyond what I expected. He was friendly, professional and courteous as well. I only wish he worked at my dealer in Chicago! More

Great services from Charles Griffith Called Chuck for an appointment to service the new car. He was very easy to work with as he asked; "When would like to come?". At my request, he made Called Chuck for an appointment to service the new car. He was very easy to work with as he asked; "When would like to come?". At my request, he made me the last appointment of the day, which I later found out was a little later than usual. He never said a thing just accommodated my request. Now that is SERVICE!!! It's a pleasure dealing with the Charles Griffith's of the world!!! Thank you Chuck. MM More

Very good , quick service. Follow up is informative. Very good , quick service. Follow up is informative. Cars returned as soon as possible and we were contacted as soon as vehicles were complete. Ma Very good , quick service. Follow up is informative. Cars returned as soon as possible and we were contacted as soon as vehicles were complete. Many Thanks! More