Germain BMW of Naples - Service Center

Another great service experience at Germain BMW thanks to our advisor Rhoel Gray. Rhoel always goes out of his way to make sure we are taken care of and his professionalism and product knowledge is commendab our advisor Rhoel Gray. Rhoel always goes out of his way to make sure we are taken care of and his professionalism and product knowledge is commendable. More

Excellent service by friendly, knowledgeable professionals I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car there.This excellent service is provided in a pleasant environment by friendly, helpful people. I'm fortunate that Moises Marante is my Service Adviser. He is helpful and polite, but most important, Moises understands the BMW vehicles and how to repair them. More

Chuck Griffith is the best! Professional, courteous, friendly and eager to give first class service every time!! Chuck makes getting service so easy. He goes out of his way to make it a great experien friendly and eager to give first class service every time!! Chuck makes getting service so easy. He goes out of his way to make it a great experience!! More

Great service George Donavan is always able to find a way to accomodate our service needs and giving great follow up. Great communicator...no surprises! I feel very George Donavan is always able to find a way to accomodate our service needs and giving great follow up. Great communicator...no surprises! I feel very comfortable recommending Germain BMW because of the consistency of their performance. More

Excellent , professional service For over three years We have had the pleasure of being assisted by a real professional, Rhoel Gray. He has often gone above our expectations in ord For over three years We have had the pleasure of being assisted by a real professional, Rhoel Gray. He has often gone above our expectations in order to make our service experience go smoothly. During this time when we are all concerned about remaining healthy , he personally disinfected my loaner car. That’s truly a person simply doing what is good for another . We thank him and want others to know they will receive the best service from from Rhoel Gray. More

Great Service really comes down to the people at the dealership. I’ve known Adrian for over five years and previously had him as my service rep at a local Mercedes really comes down to the people at the dealership. I’ve known Adrian for over five years and previously had him as my service rep at a local Mercedes dealership. I can’t say enough for him giving the straight skinny on my car’s needs. More

Always Good I live closer to another BMW dealership but drive the extra miles to get to Germain. People are friendly, helpful and honest. I've left the door ope I live closer to another BMW dealership but drive the extra miles to get to Germain. People are friendly, helpful and honest. I've left the door open a couple of times for them to sell me something that I might not have really needed. Moises Marante is my service advisor and always gives me the straight scoop. I appreciate that. More

Always courteous Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great job that he does. More

When I was at Germain BMW previously Jeremy Bongle pointed out a couple of other issues that he thought should be addressed soon. I contacted him, the parts were ordered & we scheduled the service. He pointed out a couple of other issues that he thought should be addressed soon. I contacted him, the parts were ordered & we scheduled the service. He arranged for a loaner since the service would take a few hours. I was very satisfied with my experience. More

Service Moises Marante continues to excel with his customer service skills and knowledge of the product. Thank you for being so attentive to my service issue Moises Marante continues to excel with his customer service skills and knowledge of the product. Thank you for being so attentive to my service issue and solving the problem along with your technicians. More