Germain BMW of Naples - Service Center

Outstanding customer service. Alex Soare always does an exceptional job. I’m impressed that all front line customer service employees a dressed professionally. I've always had outstanding experiences at Ge exceptional job. I’m impressed that all front line customer service employees a dressed professionally. I've always had outstanding experiences at Germain BMW and will keep returning. More

I took my car in recently. George Donovan said he would have it diagnosed and call with the results. He did and was very good at explaining the problem. It was fixed and I was able to pick up the same day have it diagnosed and call with the results. He did and was very good at explaining the problem. It was fixed and I was able to pick up the same day. Appreciated the loaner car. I will go back! Elizabeth Speake More

Excellent Job & Adrian Pena give an outstanding service. Even during his day off he assures that our BMW is serviced on time . Extremely efficient. We are extreme Adrian Pena give an outstanding service. Even during his day off he assures that our BMW is serviced on time . Extremely efficient. We are extremely happy to have service performed to our 2 BMW's at this dealership. More

Adrian Pena is well spoken, attentive, pleasant to work with and Knowledgeable Service advisor. He’s eager to help solve all issues with my vehicle with and Knowledgeable Service advisor. He’s eager to help solve all issues with my vehicle More

Top rated service We had service on our vehicle last week at Germaine BMW in Naples. Our service advisor Jeremy Bongle took care of all our service and maintenance item We had service on our vehicle last week at Germaine BMW in Naples. Our service advisor Jeremy Bongle took care of all our service and maintenance items. Top notch service at this dealership. David Ward More

Excellent I have been a customer for over 10 years and have always found an efficient, quality timely and responsive service. The provision of a loan car adds t I have been a customer for over 10 years and have always found an efficient, quality timely and responsive service. The provision of a loan car adds to the experience. More

Adrian Pena does a excellent job in servicing our two BMWs. He assures me that the maintenance requirements are understood and keeps both cars very reliable. He is one good reason to keep buying BMW’s. BMWs. He assures me that the maintenance requirements are understood and keeps both cars very reliable. He is one good reason to keep buying BMW’s. Dick Dashnaw More

With the pandemic going on While the Pandemic was in full strength the people at Germain BMW were there to help me. George Donovan personally came out to review the work with me While the Pandemic was in full strength the people at Germain BMW were there to help me. George Donovan personally came out to review the work with me...with a smile and some kind words. More

Adrian does a great job! I have a 2014 435 convertible with less than 19,000 miles. Any time I have an issue or need routine service I call Adrian Pena and that's all it takes I have a 2014 435 convertible with less than 19,000 miles. Any time I have an issue or need routine service I call Adrian Pena and that's all it takes! He always does a remarkable job for me and if I could get him to move to Ohio, I'd hire him! Thanks Adrian!! More

My family has had BMW vehicles for the past 14 years. The dealership, service and experience are second to none. When it’s comes to service Rhoel Gray is a super star... always going above and beyond to ensu dealership, service and experience are second to none. When it’s comes to service Rhoel Gray is a super star... always going above and beyond to ensure our service is exemplary . No other service department compares ! More