Germain BMW of Naples - Service Center

Moises Marante is my service advisor and I am very impressed with the way he takes care of my BMW. He is responsive, knowledgeable and I value his opinion. I am always comfortable dropping my car off impressed with the way he takes care of my BMW. He is responsive, knowledgeable and I value his opinion. I am always comfortable dropping my car off for service knowing it is in good hands. Moises is one of the reasons I keep coming back to Germain BMW. More

Rhoel Gray did an exceptional job (as always) with my tire issue. He explained to me about run flat tires and how they work. Very knowledgeable. Great people at a great dealership. tire issue. He explained to me about run flat tires and how they work. Very knowledgeable. Great people at a great dealership. More

George Donovan has been my Service Advisor for the past 10 years. He is very knowledgeable, quick to return calls, and doesn't try to sell unnecessary services for our BMWs. Work is performed on time, an 10 years. He is very knowledgeable, quick to return calls, and doesn't try to sell unnecessary services for our BMWs. Work is performed on time, and has always corrected the problem on the first visit. Our service experience with George and Germain is what I expect from all dealers, but George and Germain are one of the few shops that consistently meet that expectation. More

Moises Marante was my service manager, he took exceptional care of me and my vehicle, assessed the issue promptly and had it repaired quickly He is a true professional exceptional care of me and my vehicle, assessed the issue promptly and had it repaired quickly He is a true professional More

Great dealership, great people. I was well taken care of. Very comfortable waiting area with nice refreshment bar. George Donovan and the technician that helped me were over the top. Very comfortable waiting area with nice refreshment bar. George Donovan and the technician that helped me were over the top. More

Chuck Griffith is the most knowledgable, generous, and friendly service advisor I have had in my 60 years of driving. His advice is always spot on and it wonderful to be able to completely trust him and G friendly service advisor I have had in my 60 years of driving. His advice is always spot on and it wonderful to be able to completely trust him and Germain BMW. You can bet I will continue buying BMWs from Germain for many more years (I hope). Jeff Lampert, Naples, FL More

The dealership is always clean and welcoming. Great snacks! And having a phone charger for customers while we wait is key. From the ladies at the front desk to the service staff and sales people that snacks! And having a phone charger for customers while we wait is key. From the ladies at the front desk to the service staff and sales people that roam around, everyone is friendly. More

As always you get the best service from Jeremy. I have been a Germain BMW customer for 20 years on and off and nothing compares! been a Germain BMW customer for 20 years on and off and nothing compares! More

In 2011, I purchased my first BMW from Germain BMW of Naples. Nine years later, I could not be happier with that decision. It has been said ‘you don’t buy a car, you buy service.’ And, when it comes to s Naples. Nine years later, I could not be happier with that decision. It has been said ‘you don’t buy a car, you buy service.’ And, when it comes to service, Germain BMW delivers at the highest quality level. My service manager Charles Griffith offers exceptional service while proactively managing the maintenance of my aging X5. He is readily available, organized, empathic, quickly quells concerns, and clearly enjoys helping his customers. Charles Griffith turns the otherwise dreadful chore of car repair into a gratifying and informative experience. More

We have purchased and serviced all our BMW cars serviced at Germain BMW of Naples. Charles Griffith has been our Service advisor. For many years. We have always received exemplary customer service at this d at Germain BMW of Naples. Charles Griffith has been our Service advisor. For many years. We have always received exemplary customer service at this dealership. We feel very comfortable with their professional recommendations and honest advice. A loaner car makes the process very convenient and the work is performed in a timely and professional manner. I could not say enough good things about Charles and the entire dealership. More