Germain BMW of Naples - Service Center

I had a tire problem that needed immediate attention. I brought my X3 in with no advance notice. Rhoel Gray never blinked. In just over an hour he had the car ready to go back on the road, even with a nice brought my X3 in with no advance notice. Rhoel Gray never blinked. In just over an hour he had the car ready to go back on the road, even with a nice wash job. It was a bit expensive for just a car wash (LOL), but as always I greatly appreciated the prompt and courteous service from Rhoel and the great folks at Germain. More

Chuck Griffith is a pleasure to deal with. He is friendly, professional, and courteous. I always feel comfortable with his handling of the service for the car. friendly, professional, and courteous. I always feel comfortable with his handling of the service for the car. More

Every single time we need something from this dealership Moises Marante is there for us, he is very knowledgeable, friendly and very helpful. Normally visiting a dealership for service is not the best exper Moises Marante is there for us, he is very knowledgeable, friendly and very helpful. Normally visiting a dealership for service is not the best experience, but here with Moises we are very happy and glad that we have found him. Now we know that we get excellent service every single time from him. Thank you Moises! More

Chuck Griffith takes care of my car like it was his own! The service guys meet me when I drive up and they always get Chuck to help me with what is needed. He also arranges for someone to drive me to work The service guys meet me when I drive up and they always get Chuck to help me with what is needed. He also arranges for someone to drive me to work and that is VERY helpful. When my car is finished he finds 2 people to drive it to my work and then they drive back to the dealership. Great Service!!!!! Chuck is a main reason I stay with Germain BMW. More

Went in for service and diagnostic check on my car. Worked w/Adrian Pena as my service advisor. He’s the consummate professional, very informed, courtesy and attentive. Worked w/Adrian Pena as my service advisor. He’s the consummate professional, very informed, courtesy and attentive. More

My service advisor, George Donovan, took the initiative to validate the initial diagnosis of my car’s problem. As a result, the problem with my car was determined to be less than was originally thought. Hi to validate the initial diagnosis of my car’s problem. As a result, the problem with my car was determined to be less than was originally thought. His initiative resulted in a substantial savings for me. Thanks you George. More

Rhoel Gray has been my service advisor for at least four Rhoel Gray has been my service advisor for at least four years now. Everytime I bring my car in I'm always greeted with a smile from him and the ass Rhoel Gray has been my service advisor for at least four years now. Everytime I bring my car in I'm always greeted with a smile from him and the assurance that he will check everything out! I will never forget his kindness when my Mother passed away and I needed my car fixed to travel. He got it ready to go in hours! My family has bought three BMWS from Germain because of Rhoel and his reputation as a service advisor. To my family having a good and honest person servicing our cars is everything!We respect and trust him! More

The Germain dealership continues to offer excellent service and atmosphere. But the big difference is my service advisor, Rhoel Gray. Rheol is a top quality advisor. He greeted me upon arriving and kep service and atmosphere. But the big difference is my service advisor, Rhoel Gray. Rheol is a top quality advisor. He greeted me upon arriving and kept me informed while I waited for my car to undergo routine service. When service was completed, Rhoel took the time to fully explain what work was completed. Rhoel has been my service advisor for many years and has demonstrated a continued commitment to maximizing the customer experience. More

Always a pleasure going to this dealership. I am treated with respect and employees are always helpful and courteous. Adrian Pena is my service advisor. with respect and employees are always helpful and courteous. Adrian Pena is my service advisor. More

I have both of my BMW’s serviced at Germain Naples. Chuck Griffith my service advisor provides extraordinary professional service and keeps both my vehicles in excellent condition. Chuck has always been res Griffith my service advisor provides extraordinary professional service and keeps both my vehicles in excellent condition. Chuck has always been responsive in scheduling visits and I trust his judgement regarding cost and service needs. More