Germain BMW of Naples - Service Center

George Donovan did an outstanding job of communicating with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine th with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine that the issue was covered under warranty. I appreciated George’s attention to detail and his promptness in returning my calls. I found George to be very knowledgeable and very professional in providing Customer Service. More

Chuck Griffith takes excellent care of my X5e. He is a great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams More

Charles Griffith always takes care of my car and me. I have a spa and found that my one tire was always lower than the other tires and I called Chuck. He asked if I could bring it in and he will see what have a spa and found that my one tire was always lower than the other tires and I called Chuck. He asked if I could bring it in and he will see what is wrong. I told him that I didn't know I had the problem and had no one to open my spa so I had to go to the spa. He told me to call him when I got to the spa and he would have someone pick my car up and he had the tires in stock if I had something wrong with the tire. Yes there was something wrong - a nail in the side of the tire. So they replaced the tire and returned my car to me without me ever leaving the spa. (I have new people and they don't know how to work the computer program yet.) I am very happy with Chuck as my service advisor. More

Everyone at Germain BMW was great. From the greeters outside,the techs and Rhoel Gray,our advisor. He explained everything that was going to be done and the cost beforehand, so there were no surprises. outside,the techs and Rhoel Gray,our advisor. He explained everything that was going to be done and the cost beforehand, so there were no surprises. More

Moises Marante always does a 5 star job! He is always ready to help with whatever my car needs are and always with a smile! ready to help with whatever my car needs are and always with a smile! More

Rhoel Gray is my personal service advisor. At least that is the way that he make me feel every time that I need service. Thank you! is the way that he make me feel every time that I need service. Thank you! More

Adrian Pena in service, consistently provides excellent service and keeps me up to date with everything that’s going on. I have recommended him to others service and keeps me up to date with everything that’s going on. I have recommended him to others More

Rhoel Gray is a pleasure to work with. He is very personable and easy to talk to. I brought my BMW X3 in for a change of tires and he kept me informed of their progress which I really appreciated. personable and easy to talk to. I brought my BMW X3 in for a change of tires and he kept me informed of their progress which I really appreciated. No pressure, just valuable information on how to maintain my X3. More

Rhoel Gray, and everyone we have encountered at Germain BMW, is a pleasure to work with and provide excellent service. We highly recommend Rhoel and Germain. BMW, is a pleasure to work with and provide excellent service. We highly recommend Rhoel and Germain. More

Moises Marante is my 4th Germain Service rep in 6 years and one of the best. He is customer centric, a good communicator and looks to the longer term relationship for you, the dealership and BMW. and one of the best. He is customer centric, a good communicator and looks to the longer term relationship for you, the dealership and BMW. More