Germain BMW of Naples - Service Center

Adrian Pena made the experience with getting an issue repaired stress free. He provided a loaner, updated us on service and completed in a timely manner. Best service we ever received on vehicle! repaired stress free. He provided a loaner, updated us on service and completed in a timely manner. Best service we ever received on vehicle! More

Rhoel Gray does a great job and always takes good care of me. He is helpful and professional and I know I can trust his advice. me. He is helpful and professional and I know I can trust his advice. More

Stranded in the U.K. for over a year during Covid,there was only one person I knew I could rely on to get my 435 started so the loft ladder could be accessed after our air conditioning failed. Rhoel Gray. was only one person I knew I could rely on to get my 435 started so the loft ladder could be accessed after our air conditioning failed. Rhoel Gray. He’s looked after us and our 2 Beemas since we bought them so thanks Rhoel. I owe you one. Phil Webb Bonita Bay More

Chuck Griffith has again provided me with the BEST SERVICE I have ever received at any car dealership. I am so appreciative of his knowledge, honesty, and most of all his being so nice and pleasant ! SERVICE I have ever received at any car dealership. I am so appreciative of his knowledge, honesty, and most of all his being so nice and pleasant ! Along with Ivan, who always works on my beloved convertible, the two of them provide me with such positive experiences and I feel so fortunate and confident that they are my "go to" people at Germain BMW of Naples! More

Ron Arnold is a real professional: responsive, courteous and efficient. What a pleasure to work with Ron whenever I have a BMW service need! Just excellent. and efficient. What a pleasure to work with Ron whenever I have a BMW service need! Just excellent. More

Rhoel Gray, and Bill Emerson always go the extra mile to ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service o ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service over the life of the car. We drive our cars 10-15 thousand mile per year so breakdowns it unexpected repairs are very disruptive. The service team at Germain keeps an eye on all aspects of my cars. Regular service is fine, but looking ahead to make sure the cars are road ready and warranty items caught in time for warranty coverage are clearly an edge this team is great at. My recent visit uncovered issues I was unaware of the issues found as I was getting some basic service. The team not only found these issues, but had the extended warranty vendor come and inspect the car to ensure I was covered for the cost of the repair. In addition, there were BMW warranty extensions from Corporate BMW for issues my car had, and the were covered as well. Over all, it’s after you buy a car service that matters. You spend one day in the sales department, and years with service to extend and ensure a quality driving experience. Thanks for always being there for us. Rick & Brenda Fioretti More

Once again my experience with Chuck Griffith and Germain BMW was excellent. Everything was professional from the scheduling of the appointment to the picking up of my car. BMW was excellent. Everything was professional from the scheduling of the appointment to the picking up of my car. More

Adrian Pena was professional, helpful, and easy to work with. My car was ready on time, and all of the services were completed and done to my satisfaction. This was an excellent experience. with. My car was ready on time, and all of the services were completed and done to my satisfaction. This was an excellent experience. More

I am a single women over the age of 70 and recently widowed. Adrian Pena has Gone above and beyond to take care of my flat tire issues. I can’t tell you how grateful I am and how impressed I am with hi widowed. Adrian Pena has Gone above and beyond to take care of my flat tire issues. I can’t tell you how grateful I am and how impressed I am with his Speed and professionalism it making me feel well taken care of. More

My first experience with Germain BMW’s service side could not have been any better than by having Adrian Pena as my advisor. I “dropped in” at noon on a Friday with display warnings flashing, but Adrian quic not have been any better than by having Adrian Pena as my advisor. I “dropped in” at noon on a Friday with display warnings flashing, but Adrian quickly paid attention to my concerns, had the issue diagnosed & repairs scheduled, got me going with a courtesy vehicle, and even had a colleague (THANKS, Lauren!) deliver my repaired BMW to my home the next day. Superb service and customer awareness! Sales is a one time event. Service excellence brings customers back for additional sales opportunities. Way to go, Adrian & Lauren. More