Germain BMW of Naples - Service Center

Very satisfied with the repairs. Cory was great! Our little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! More

Our Service Advisor, Chuck Griffith, always takes excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the busin excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the business! More

I brought my vehicle in for service on 7.12; small blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep, Tona Zarrelli, suggested while I was in to take advantage of the maintenance package I had purchased with my vehicle. I did so and she very kindly provided me a loaner vehicle. I was contacted promptly several hours later by Tona informing me my vehicle was complete. Upon my arrival she personally met me and professionally reviewed all work performed with me. I worked 41 years managing automotive manufacturing facilities and dealing with a wide range of customers. Tona and Naples BMW exceeded my expectations - as did Ben who repaired my wheel to like new. Thank you. More

I brought my car in this morning for routine maintenance and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpfu and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpful service. There’s a reason I have used Germain BMW for all my BMW service needs. Keep up the good and honest work! Sincerely, Christopher Simoson More

Excellent service experience. The car was ready well before the time it was due, including wash and vacuum. Rhoel Gray is my service advisor. He is extremely courteous and very efficient. before the time it was due, including wash and vacuum. Rhoel Gray is my service advisor. He is extremely courteous and very efficient. More

Our service rep was Jeremy Bongle and we could not have had a better person with whom to work. This is the third time we have been in for service on our two cars and Jeremy has been exceptional. had a better person with whom to work. This is the third time we have been in for service on our two cars and Jeremy has been exceptional. More

I just moved to Florida and needed to get a dealer for maintenance. Chuck Griffith at Germain BMW was exceptional. His service A+! Thank you maintenance. Chuck Griffith at Germain BMW was exceptional. His service A+! Thank you More

I recently brought me BMW for service. Charles Griffith my service agent was outstanding. He was knowledgeable, courteous, and professional, He took time to explain what had to be done in plain terms. Ger my service agent was outstanding. He was knowledgeable, courteous, and professional, He took time to explain what had to be done in plain terms. Germain would serve themselves well to hire more people like Charles Griffin who does an outstanding job. He should be considered for higher management at Germain BMW. He is just that good, and a keeper. William Drobnick More

Rhoel did a great job in keeping me informed as to the problem I was having with my X1 and explained the fix that was done in detail. Thanks Rhoel. problem I was having with my X1 and explained the fix that was done in detail. Thanks Rhoel. More

Tona was very nice and professional but seemed a bit distracted. Communication was not real clear and I had to call back for clarification on her work order notes. My other service advisor has moved awa distracted. Communication was not real clear and I had to call back for clarification on her work order notes. My other service advisor has moved away from Florida, so this is my first encounter with Tona. I'm sure we will click. More