Germain BMW of Naples - Service Center

The young gentleman in the drive up was very courteous and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, an and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, and informed me she would keep me updated, which she did. More

Have always had superior service at Germain BMW OF Naples. Especially the service and follow up by Rhoel Gray. He is very knowledgeable and attentive to detail. Naples. Especially the service and follow up by Rhoel Gray. He is very knowledgeable and attentive to detail. More

Excellent service and washed vacuumed the car. I really appreciated the use of a loaner vehicle, too! I really appreciated the use of a loaner vehicle, too! More

The dealership provided excellent service from my arrival to updates on the service and notification of completion. Also the final interaction with Sebastian Murzanski was total perfection. to updates on the service and notification of completion. Also the final interaction with Sebastian Murzanski was total perfection. More

Best service advisor at Germain BMW is Chuck Griffith. He’s always looking out for me as a customer and tells it to me straight. I appreciate all that you do Chuck! He’s always looking out for me as a customer and tells it to me straight. I appreciate all that you do Chuck! More

Came in with a defective tire. Service rep Jeremy Bongle and helpers Nadia and Alex did great work in not only replacing the tire, but squeezing in a needed service appointment. Service rep Jeremy Bongle and helpers Nadia and Alex did great work in not only replacing the tire, but squeezing in a needed service appointment. All in about an hour and unscheduled. Really appreciated, killed two birds with one stone without even an appointment! More

Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well. we had our X5 serviced. There were extra details which she handled very well. More

Sebastian Murzanski has been my representative now for 2 years and is excellent…personable, knowledgeable and so helpful…if he doesn’t know the answer to one of my questions he researches until he does! Th years and is excellent…personable, knowledgeable and so helpful…if he doesn’t know the answer to one of my questions he researches until he does! Thanks! Rick More

Charles Griffith has been my personal representative for a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with my BMW needs than Chuck, he is always first-class! More

Tona Zarrelli was knowledgeable and friendly in helping me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. More