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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,046 Reviews

1,046 Reviews of Germain BMW of Naples - Service Center

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January 25, 2024

OUTSTANDING SERVICE. PUNCTUAL, COMPREHENSIVE, TIMELY. GEORGE DONOVAN, SERVICE ADVISOR, WAS PARTICULARLY IMPRESSIVE - KNOWLEDGEABLE, RESPONSIVE, PLEASANT TO DO BUSINESS More

by norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jan 26, 2024 -

Germain BMW of Naples responded

Thank you for the kind words you shared about George. We are fortunate to have him on our team taking great care of our valued customers. Best Regards, Flavio Galasso General Manager

January 25, 2024

I had a serious situation last. Thursday with a broken lock on my BMW Phone call for service and was told would have to leave and no loaner available Was told not to drive car to More

by Okirrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Rhoel and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. All the best! Regards, Flavio Galasso General Manager

January 23, 2024

Jeremy Bongle always gives me professional service. Great guy. Bmw has been great to work with More

by Stu.klane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Germain BMW of Naples responded

We are happy to hear that you got exactly what you wanted out of your experience with us at Germain BMW of Naples. We wish you safe travels, and look forward to seeing you again soon! Best Regards, Flavio Galasso General Manager

January 22, 2024

Jeremy Bongle has been my service manager for years and continues to provide top & honest service. More

by dabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Germain BMW of Naples responded

Thank you so much! Nothing means more to us than your total satisfaction with our work, so thank you for letting us know how happy you were with Jeremy and this service visit. We look forward to our continued relationship! Best Regards, Flavio Galasso General Manager

January 22, 2024

George Donovan has always given me excellent service. The service was done quickly and efficiently More

by ssaputo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jan 23, 2024 -

Germain BMW of Naples responded

Thank you for letting us know that George continues to ensure a positive service experience each time you visit. Best Regards, Flavio Galasso General Manager

January 22, 2024

Chris Barta was extremely helpful when our X5 went in for service, keeping us informed each day. More

by dschutter97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
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Jan 23, 2024 -

Germain BMW of Naples responded

Our team is pleased to know that your service experience was as positive and informative as it should have been. See you next time. Best Regards, Flavio Galasso General Manager

January 22, 2024

Excellent service always. Charles Griffith kept me informed on progress and is always very professional and courteous. Appreciate the car wash and special treatment Charles Gr More

by cpg980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Dodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Germain BMW of Naples responded

Thank you for the positive feedback on your service visit! We truly appreciate your business and we're glad this experience met with your expectations of customer care. We look forward to more opportunities to serve you! Best Regards, Flavio Galasso General Manager

January 19, 2024

Charles Griffith made our first service event as convenient as it could be. Very pleased and appreciative of the effort to accommodate us. More

by B Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Dodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. Your complete satisfaction is our goal and we are pleased to know that Chuck took great care of you. We hope this is the beginning of a long and lasting relationship. Best Regards, Flavio Galasso General Manager

January 18, 2024

Sebastian murzanski Took care of me through service department. Sebastian had an answer for everything, communicated very well, and solved any issue that came up immediately with a solution !!! 5 star More

by johnfmyers71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabastian Murzanski
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Jan 22, 2024 -

Germain BMW of Naples responded

We appreciate your business and thank you for highlighting Sebastian and his commitment to customer satisfaction. Best Regards, Flavio Galasso General Manager

January 17, 2024

Service at Germain BMW is always easy and enjoyable thanks to my service advisor Tona Zarrelli. Tona always responds quickly and gets me in and out. The service department is top notch! More

by melissaekaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Jan 18, 2024 -

Germain BMW of Naples responded

We're happy you found Tona to be so supportive during your experiences here at Germain BMW of Naples. If you're ever in need of more help, please let us know! We know Tona is honored to be your service advisor and is looking forward to assisting you on your next visit. Best Regards, Flavio Galasso General Manager

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