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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,046 Reviews

1,046 Reviews of Germain BMW of Naples - Service Center

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March 06, 2024

Easy process, friendly staff. All issues resolved Jeremy Bongle was courteous and easy to deal with. More

by anniemul88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Germain BMW of Naples responded

Jeremy and our team are committed to ensuring a positive and quality guest experience. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager

March 05, 2024

I worked with Jeremy Bongle and he did a good job taking care of my X5. More

by johnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain BMW of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Flavio Galasso General Manager

March 05, 2024

I have been using Jeremy Bongle for many years and he continues to provide exceptional service. I would highly recommend him. More

by dab
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

Thank you! We're glad you had another great experience with Jeremy, he is dedicated to customer satisfaction and we are pleased to know you receive nothing less during your service visits. Best Regards, Flavio Galasso General Manager

March 05, 2024

Our service advisor, Rhoel Gray, is by far the best BMW service advisor we have had in the last 40 years. More

by dlekander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

Your continued business and trust in BMW are greatly appreciated. We are thrilled to know that you are pleased with the level of service Rhoel provides and we all look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

March 05, 2024

Worker with Rhoel Gray in servicing my BMW's. Very prompt, efficient and a nice guy to deal with. I will always take my vehicles to him when service or repair is needed. More

by mason7504
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave Rhoel this positive feedback! Best Regards, Flavio Galasso General Manager

March 01, 2024

Jeremy Bongle provided excellent customer service as always. He identified the issues and had our vehicle repaired quicker than expected. He made the entire process a joy! More

by Vange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Germain BMW of Naples responded

Thank you for sharing your positive service experience with Jeremy. We are happy to know that once again he ensured your complete satisfaction. Best Regards, Flavio Galasso General Manager

February 29, 2024

Charles Griffith always provides courteous,professional service. The dealership is always attentive to my needs. More

by moe711guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Germain BMW of Naples responded

We truly value your business and thank you for sharing your positive service experience with Chuck. Best Regards, Flavio Galasso General Manager

February 29, 2024

Excellent service! They are caring, efficient and respectful. I was very impressed with them. They care about their customers. More

by Mirzabegpc
Recommend Dealer
Yes
Employees Worked With
Christine Barta
Feb 29, 2024 -

Germain BMW of Naples responded

Our team is overjoyed to learn of your kind words and we truly appreciate your business. Best Regards, Flavio Galasso General Manager

February 28, 2024

The phone scheduling person forgot to make my appointment. Luckily the dealership was able to accommodate me when I arrived. More

by zeeemmjay92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Feb 29, 2024 -

Germain BMW of Naples responded

We sincerely apologize for this error and are pleased our team made sure you were taken care of upon your arrival. Best Regards, Flavio Galasso General Manager

February 28, 2024

My recent visit with BMW OF Naples was excellent. This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can More

by jdujim dunn6900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Feb 29, 2024 -

Germain BMW of Naples responded

Thank you for sharing your overall positive experience. George works hard to ensure our guests are fully informed so they can make informed servicing decisions. We appreciate you taking the time to share his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

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