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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,032 Reviews

1,032 Reviews of Germain BMW of Naples - Service Center

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March 20, 2025

Rhoel Gray was welcoming and professional from start to finish. He thoroughly explained the services my car needed and provided an accurate estimate upfront. The work was completed on time, and my car r More

by Olgaema100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Germain BMW of Naples responded

Thanks for stopping by to share your 5-star review of Rhoel. We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Best Regards, Flavio Galasso General Manager

March 19, 2025

Tona Zarelli, who is my advisor at the BMW North dealership, is always prompt, professional and courteous. More

by Reena10chs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Germain BMW of Naples responded

Your business and kind words about Tona are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

March 19, 2025

Everybody was very accommodating knowing I was from out of town, particularly Tona Zarrelli. She understood. I had to be back to work and that I could not wait to have everything done. More

by Lisa Trovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples and for letting us know that Tona ensured you received only the best care. Best Regards, Flavio Galasso General Manager

March 19, 2025

Great service and very friendly people who treat you as if your an important person More

by Cfhsugar57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Germain BMW of Naples responded

We are happy to know that Jeremy ensured you received only the best care and made sure you felt valued as a Germain customer. Best Regards, Flavio Galasso General Manager

March 19, 2025

Fast friendly and efficient…Your people are courteous, knowledgeable and the selection of vehicles is awesome! More

by bstolte1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples. We are fortunate to have a great team that is focused on delivering only the best care to our guests. Best Regards, Flavio Galasso General Manager

March 18, 2025

Excellent service all around. Professional and polite, quick and effective. Easy to book an appointment and accurate with estimated time to wait. More

by diogo.santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain BMW of Naples responded

Your overall satisfaction is our priority. Thank you for choosing Germain BMW of Naples for your automotive service needs. Best Regards, Flavio Galasso General Manager

March 18, 2025

Long time customer & most excellent services, attention, knowledge & courtesies. Most helpful & knowledgeable Service Rep - Sebastian Murzanski. More

by bcave261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Germain BMW of Naples responded

Thanks so much! Your trust in Sebastian and our service team is an honor. We look forward to more opportunities to continue earning your business with service like this. Thanks for choosing Germain BMW! Best Regards, Flavio Galasso General Manager

March 17, 2025

Corey Hespeler is doing a great job in taking care of my issues. I am pleased with the attention I am given. More

by Hjoyce1947
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain BMW of Naples responded

Your business and kind words are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

March 13, 2025

Dealer has always given us effective, timely service. Tona Zarelli, our advisor, provides knowledgeable timely service and answers to our questions. More

by kevinjlyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Germain BMW of Naples responded

Kevin, thanks for taking the time to review your service experience! We're happy Tona got you safely back on the road in a timely manner. We hope you'll continue to choose Germain BMW for all your automotive needs! Best Regards, Flavio Galasso General Manager

March 12, 2025

Tina Zarelli does an excellent job following up on anything I ask for, and when needed More

by Boerinbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Germain BMW of Naples responded

Thank you for sharing Tona's dedication to customer satisfaction. She is most certainly focused on ensuring a positive and informative guest experience. Best Regards, Flavio Galasso General Manager