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Germain BMW of Naples - Service Center

Naples, FL

4.9
984 Reviews

984 Reviews of Germain BMW of Naples - Service Center

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January 03, 2025

They do a good job. Jeremy Bongle is a great client advisor. I feel like they are very helpful. More

by llcultjam@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Germain BMW of Naples responded

We appreciate your business and kind words. See you next time. Best Regards, Flavio Galasso General Manager

January 01, 2025

Rhoel Gray and Kyle Berry both are with Germaine BMW in Naples. Both provide outstanding service in all respects. They are thorough, patient and very knowledgeable at all times. I’ve had my BMW's serviced More

by drugilbreath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Berry
Jan 06, 2025 -

Germain BMW of Naples responded

Thanks for sharing positive feedback on Rhoel. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

December 31, 2024

Tona in service was excellent. Very receptive to my needs as a customer. Thanks, Tona! More

by BMWX5Naples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Germain BMW of Naples responded

We're so pleased to have your trust and confidence in Tona and our service team. We wish you many more happy travels! Best Regards, Flavio Galasso General Manager

December 31, 2024

I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. More

by Rexnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

December 31, 2024

I am very pleased with Germain BMW. I purchased my used BMW at Germain over 6 years ago and have used their service department fir most of the service except for a few oil changes. I More

by beemergirl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Germain BMW of Naples responded

We appreciate your business and thank you for letting us know how happy your are with the service your receive from Rhoel. See you next time. Best Regards, Flavio Galasso General Manager

December 23, 2024

Sebastian was very helpful. He explained every question I had in a clear manner and actually went out to my car to make sure I understood the monitor screen indicator we discus More

by mark.sacino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Germain BMW of Naples responded

Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Best Regards, Flavio Galasso General Manager

December 20, 2024

The Naples dealership on 41 is great. Chuck Griffith is the best service advisor. Went in for an oil change and at the same time he was able to take care of a recall issue saving me anoth More

by Carolyn V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Germain BMW of Naples responded

We are overjoyed that you received a quality service experience with Chuck. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

December 20, 2024

Christine and sabastion worked together to get my maintenance scheduled before my trip. They were great More

by bhelff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Germain BMW of Naples responded

Our team is happy we were able to quickly assist and get your service completed so you could head out on your trip. We wish you safe travels. Best Regards, Flavio Galasso General Manager

December 18, 2024

Service Advisor Christine Barta was excellent all around - professional, courteous, responsive to questions and add’l requests and a very pleasant demeanor! More

by jim.borel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Germain BMW of Naples responded

We are thrilled to know you are completely satisfied with Christine and your experience with us here at Germain BMW of Naples and our service team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Flavio Galasso General Manager

December 18, 2024

Chuck Griffith always provides exceptional service even if an unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support! More

by dianeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain Honda of BMW. We want every experience to be “five stars”! We appreciate you and for taking the time to leave Chuck this positive feedback as well as for your business. Best Regards, Flavio Galasso General Manager

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