Germain BMW of Naples - Service Center

Very pleased with all around service Rhoel Gray is an excellent service advisor and I appreciate his personal help in serving my cars needs. excellent service advisor and I appreciate his personal help in serving my cars needs. More

My 2022 530i needed routine service. My advisor was Mr. George Donovan. He went over everything that was done to my car and answered all my questions. He is a great advisor to work with. My advisor was Mr. George Donovan. He went over everything that was done to my car and answered all my questions. He is a great advisor to work with. Thank you, Paul DiLucca More

Jeremy Bongle is my service rep. He always does a super job handling my service issues. He’s timely, friendly and professional. He always does a super job handling my service issues. He’s timely, friendly and professional. More

Tona Zarrelli was spectacular in all aspects to my service needs. An excellent communicator as well. Jim Samsel service needs. An excellent communicator as well. Jim Samsel More

Upon picking up my vehicle after service, I rejected it until a better cleaning was made. I suffered a broken rear windshield and there was a lot of glass still in the passenger compartment that was not cl until a better cleaning was made. I suffered a broken rear windshield and there was a lot of glass still in the passenger compartment that was not cleaned. More

Great attention and service. Charles Griffin, service rep, was very courteous and professional with his assistance. Charles Griffin, service rep, was very courteous and professional with his assistance. More

Went in for oil change and battery replacement. Service person‘s name was Tona Zarrelli. Service was very pricey, and more than I expected, particularly for a battery. My only criticism is that I Service person‘s name was Tona Zarrelli. Service was very pricey, and more than I expected, particularly for a battery. My only criticism is that I specifically mentioned to Tona that I wanted the tire pressure on the vehicle checked, and she assured me that was part of the program. Two days later my low tire pressure Warning light came on. I checked for any punctures, and there were none so I went to a station and added air. Really no excuse not to be checking the tire pressure, particularly when the customer specifically ask them to do that. More

Very clean, very friendly employees. Great service , nice waiting room. You shouldn’t make people write more words if they don’t have anything more to say. Great service , nice waiting room. You shouldn’t make people write more words if they don’t have anything more to say. More

Chuck is the best service advisor! Go see him if you’re having issues with your BMW Go see him if you’re having issues with your BMW More

Rhoel Gray handled a routine maintenance service appointment with personal attention and an excellent description of the work. BMW service as it should be. I have owned seven BMWs. appointment with personal attention and an excellent description of the work. BMW service as it should be. I have owned seven BMWs. More