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Germain BMW of Naples - Service Center

Naples, FL

4.9
998 Reviews

998 Reviews of Germain BMW of Naples - Service Center

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February 21, 2024

Sebastian did a wonderful job af keeping me informed about the status of my car. More

by patches10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
Feb 22, 2024 -

Germain BMW of Naples responded

We are pleased to know Sebastian provided you with a quality and informative service experience. Best Regards, Flavio Galasso General Manager

February 21, 2024

Sebastian Murzanski was excellent in all aspects. from being courteous and also prompt and timely with the service . More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
Feb 22, 2024 -

Germain BMW of Naples responded

Thank you for your business and positive feedback. Best Regards, Flavio Galasso General Manager

February 19, 2024

Tina is an excellent and a professional advisor. Every time I need to check technical issues or repairs, she is there for me. Thank you to BMW for an awesome service and great customer service. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
Feb 19, 2024 -

Germain BMW of Naples responded

Your continued business and kind words are truly appreciated. Tona is committed to ensuring a positive guest experience and we thank you for highlighting her efforts. Best Regards, Flavio Galasso General Manager

February 16, 2024

Our service rep Toni was very professional and friendly and would recommend her to anyone looking for good service! More

by ww1490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Toni
Mar 04, 2024 -

Germain BMW of Naples responded

Your business and kind recommendation mean so much to us all. Thank you for sharing. Best Regards, Flavio Galasso General Manager

February 16, 2024

Satisfied with service department and my advisor, Christine Barta was amazing! She was very helpful in not only arranging a loaner as soon as she could but kept me informed throughout the entire pro More

by Oborrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Barta
Mar 04, 2024 -

Germain BMW of Naples responded

Our team is overjoyed to know that Christine took exceptional care of you during your recent service experience. We all look forward to seeing you next time. Best Regards Flavio Galasso General Manager

February 15, 2024

Excellent service from George Donavan. Very thorough in his explanation of work done. Friendly and easy to work with. More

by aecummins68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Germain BMW of Naples responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain BMW of Naples. We hope you have a great day! Best Regards, Flavio Galasso General Manager

February 13, 2024

We have always had wonderful service from Chuck Griffith of BMW of Naples. He goes out of his way to meet our needs. Chuck makes sure everything is done correctly and on time. We have purchased three BMW More

by illian022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

Chuck is certainly dedicated to customer satisfaction, and we are pleased to know it is always reflected in your service visits. Thank you for sharing. Your continued sales and service business is greatly appreciated. Best Regards, Flavio Galasso General Manager

February 13, 2024

Great customer service. Communicates well. Highly recommend. Jeremy B is a great corner service rep. Clearly communicates. More

by murban904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our goal and we are happy to know that Jeremy continues to meet this goal and provides clear communication during your visits. Best Regards, Flavio Galasso General Manager

February 13, 2024

Have been dealing with Jeremy Bongle for several years now and he never lets me down. Would recommend him and Germain BMW I'm from Cincinnati where I use Sweeney BMW but when in Naples it's Jeremy Bong More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples while visiting Florida. Our team is happy to know that Jeremy continues to ensure that you receive a positive guest experience. See you next time. Best Regards, Flavio Galasso General Manager

February 12, 2024

Rhoel Grey is my contact guy. He has always been courteous, his service prompt and professional. More

by Mjj2465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Germain BMW of Naples responded

Thank you! We're glad you felt well accommodated during your service visit and that Rhoel provided you with a quality experience. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

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