Germain BMW of Naples - Service Center

Of all the car dealerships and service departments I have encountered during my 75 years, Germain BMW of Naples is the best. Of course, to accomplish that lofty feat would not happen without excellent employ encountered during my 75 years, Germain BMW of Naples is the best. Of course, to accomplish that lofty feat would not happen without excellent employees. The latest experience I had was with my service representative, who was Charles Griffith. He not only gave me is cell phone number, but text me every step of the way until my car was finished. Not only was he efficient, but also very personable. Great job Chuck! More

Chuck is great , he is the best advisor every time I take my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other places . Thanks again Chuck for your impeccable service ! More

I was very happy with the service of Germain BMW. Rhoel Gray is an excellent face for this dealership service department. Rhoel Gray is an excellent face for this dealership service department. More

Rohel Gray was excellent as usual and a pleasure to deal with , best Joe Gentile with , best Joe Gentile More

Rhoel Gray is an excellent representative, he is courteous, attentive, and very professional. He dealt with all of the issues. And even made sure my key had a new battery courteous, attentive, and very professional. He dealt with all of the issues. And even made sure my key had a new battery More

Sebastian was very professional and helpful. The car was fixed right and Sebastian showed us some cool features on our car that we did not know about. We drive 100 miles to get to this dealers The car was fixed right and Sebastian showed us some cool features on our car that we did not know about. We drive 100 miles to get to this dealership and it’s worth the drive. More

Germain BMW and my service advisor Chuck are truly world class. I will go to them for all of my purchases and services. It is a pleasure and a burden off of my mind to know we have such top quality BMW de class. I will go to them for all of my purchases and services. It is a pleasure and a burden off of my mind to know we have such top quality BMW dealership and service department here in Naples. Strong work and well done Sir. Sincerely, Dr. Tim S. More

My contact person is Rhoel Grey, he is very professional and and easy to deal with. and and easy to deal with. More

I always take my X7 to Germain BMW for maintenance. My advisor, Charles Griffith, always goes above and beyond to take care of me and my car. Very knowledgeable and professional! My advisor, Charles Griffith, always goes above and beyond to take care of me and my car. Very knowledgeable and professional! More

Trustworthy, kind and customer focused. The car was in great shape. The shuttle home was great, and the kids that drove me home were very professional and kind. The car was in great shape. The shuttle home was great, and the kids that drove me home were very professional and kind. More