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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,046 Reviews

1,046 Reviews of Germain BMW of Naples - Service Center

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May 16, 2024

Chris Barta in Service did a great job helping me when my car was in for service. Arranged for loaner, and when my car wasn't going to be ready until late, advised me to keep the loaner, and not deal with th More

by givernygirl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
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May 17, 2024 -

Germain BMW of Naples responded

Thanks so much for your thoughtful feedback! We're happy Chris handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Flavio Galasso General Manager

May 13, 2024

Germain BMW of North Naples is wonderful! They always make sure that my car is serviced properly and up to date! My service advisor is Rhoel Gray and he is the best! He has been taking care More

by gmimi657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Germain BMW of Naples responded

Thank you for your continued business and kind words. Our team looks forward to continuing to provide you with your automotive needs for years to come. Best Regards, Flavio Galasso General Manager

May 09, 2024

Germain BMW has a 5 star rating from myself and my husband. We took our M2 to be serviced and they were extremely thorough. They even sent a video text to my phone pointing out important details. Ask More

by whoopthatskankyho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Barta
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May 09, 2024 -

Germain BMW of Naples responded

Thank you for sharing positive feedback on Christine! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Christine has provided for you and your husband. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

May 05, 2024

I chose this location due to its convenience. Staff is friendly and competent. Phone system could use some improvement. More

by CHH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christine barta
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May 06, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. Your business and feedback mean so much to us all. It's from comments such as yours that we learn how to better improve our guests experiences. Best Regards, Flavio Galasso General Manager

April 29, 2024

Jeremy Bongle was great, he was helpful and happy to listen to my concerns. Also kept my in the loop on the progress of the Service. More

by edconquest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Germain BMW of Naples responded

Thank you for your lovely feedback! We're glad Jeremy's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

April 26, 2024

Excellent service! My advisor Sebastian Murzanski is wonderful! He has great customer service and follow thur. I would recommend him all day everyday! More

by humpdoggydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
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Apr 26, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to highlight Sebastian and sharing your positive service experience. See you next time. Best Regards, Flavio Galasso General Manager

April 25, 2024

Tona Zarelli was so thorough and helpful I could not be happier with her service. Makes me look forward to my next service visit. More

by drsbender
Recommend Dealer
Yes
Employees Worked With
Tona zarelli
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Apr 26, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We are happy that Tona took great care of you and your BMW. We look forward to replicating your experience upon returning visits to our dealership. Best Regards, Flavio Galasso General Manager

April 23, 2024

Sebastian Murzankski was both professional and courteous in resolving my service issue. I would recommend this dealership and this agent to anyone interested in a BMW! More

by gent310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
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Apr 25, 2024 -

Germain BMW of Naples responded

Thank you for sharing positive feedback on Sebastian! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Sebastian provided for you. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

April 22, 2024

Great service provided! Service advisor, Tona Zarrelli kept me updated and informed with information regarding my vehicle. More

by pk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona, Zarrelli
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Apr 22, 2024 -

Germain BMW of Naples responded

We appreciate your business and thank you for sharing your positive and informative experience with Tona. Best Regards, Flavio Galasso General Manager

April 20, 2024

George Donovan and Alex (shuttle porter) went out of their way to accommodate me! They are an asset to the Germain family! More

by candikelley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, George Donovan
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Apr 22, 2024 -

Germain BMW of Naples responded

Your business and kind words mean so much to us all. Thank you. Best Regards, Flavio Galasso General Manager

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