Germain BMW of Naples - Service Center

The phone scheduling person forgot to make my appointment. Luckily the dealership was able to accommodate me when I arrived. appointment. Luckily the dealership was able to accommodate me when I arrived. More

My recent visit with BMW OF Naples was excellent. This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can make informed decisions. Your service waiting area could not be better. I look forward to dealing with George in the future. Thanks, Jim Dunn More

Christine Barta was excellent. She kept me informed all the way through the process, is knowledgeable, and exceeded my expectations. She kept me informed all the way through the process, is knowledgeable, and exceeded my expectations. More

They care about customer satisfaction and while I was waiting even offered me water and a snack waiting even offered me water and a snack More

I moved to Naples 2. 5 years ago. The North Naples Germain BMW was very welcoming to me even though i didn't purchase from them. They've made me feel comfortable and value 5 years ago. The North Naples Germain BMW was very welcoming to me even though i didn't purchase from them. They've made me feel comfortable and valued from day 1. I find the service staff very honest and accommodating. I never mind having to go there for any car need. They're all very nice and always have snacks and beverages;) More

Chris Barte did an excellent job. She was well versed in product knowledge and did a great job with customer service. She was well versed in product knowledge and did a great job with customer service. More

I have been dealing with Chuck Griffith for about 10 years. He is extremely knowledgeable and helpful as well as easy to work with. I highly recommend him. years. He is extremely knowledgeable and helpful as well as easy to work with. I highly recommend him. More

My service representative, Charles Griffin was easy to speak with. Took care of my problem and set up a follow up as well. I highly recommend this dealership. It is never stressful going there. speak with. Took care of my problem and set up a follow up as well. I highly recommend this dealership. It is never stressful going there. More

I have been dealing with Rhoel Gray for the past few years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates ve years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates very well and always seems to have my best interest in mind. More

We had an appt and dropped it off, it went very smoothly from start to finish. We walked in and was referred to an advisor, Tona Zarelli who kept us abreast of what steps my car was going through. I even re from start to finish. We walked in and was referred to an advisor, Tona Zarelli who kept us abreast of what steps my car was going through. I even received a video of my car where the technician was talking and telling me what was done on the car!!! That was pretty cool guys!!! Then I’d get a text saying car is near completion, car is done and washed! And yes, they do vacuum the inside, yay!!!! Thanks for making it enjoyable and a pleasant experience. It was my first time and went for the first year maintenance. More