Germain BMW of Naples - Service Center

George Donovan never fails to provide excellent personal service. Germain BMW is lucky to have him. service. Germain BMW is lucky to have him. More

My experience was excellent! Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe i Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe in my car. She is an asset to BMW. I have owned 6 BMWs and gave been to other dealerships and dealt with staff. Trust me when I say, Tona is a keeper. Thank you to your whole team! More

I had a bit of a communications challenge. I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership and was expertly helped out by Carson McNulty, a blond young woman at the desk (didn't get her name) and Geoff Kaleal. They really went above and beyond and literally had me in and out in under five minutes. Great dealership!! More

Rhoel Grey is the best service manager I’ve ever dealt with. He has great integrity. with. He has great integrity. More

Very clean service area. Pleasant staff. Everything was on time. Excellent service .Sebastian Murzanski was a great representative and did not attempt to upsell me which I wa Pleasant staff. Everything was on time. Excellent service .Sebastian Murzanski was a great representative and did not attempt to upsell me which I was expecting. I would highly recommend Germain BMW (north). More

Efficient and thorough. I believe Sebastian was great on appt scheduling and I believe Tonya was our service rep. She’s a Steeler fan I believe Sebastian was great on appt scheduling and I believe Tonya was our service rep. She’s a Steeler fan More

I’was very pleased with my service at BMW. My problem was diagnosed and repaired in an expeditious manner. Many thanks to Jerry Bongle. Garrett Gummer My problem was diagnosed and repaired in an expeditious manner. Many thanks to Jerry Bongle. Garrett Gummer More

I brought my car into the North Naples dealership due to the engine light coming on. Christine Barta assisted me right away even though I didn’t have an appointment. When I showed up early, she was able to the engine light coming on. Christine Barta assisted me right away even though I didn’t have an appointment. When I showed up early, she was able to expedite my repairs and got my car out to me quicker than expected. She was very personable and I look forward to her being my service representative next time. More

Service excellent. Always ready to help you even at the last minute!!! The center always neat and clean Always ready to help you even at the last minute!!! The center always neat and clean More

Jeremy Bongle always greets me with a smile, and does his upmost to get me in and out quickly. He is thorough and answers all of my questions. He represents Bmw extremely well. The entire operation is first upmost to get me in and out quickly. He is thorough and answers all of my questions. He represents Bmw extremely well. The entire operation is first class! More