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Germain BMW of Naples - Service Center
Naples, FL
1,031 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,031 Reviews of Germain BMW of Naples - Service Center
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June 05, 2013
The dealership is clean and the staff is efficient plus very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. More
by swede4
Employees Worked With
Mike Brin, Ken Burkart
April 18, 2012
I came first to Germain BMW 03/26 with very specific issue - misfire in cylinders. Two time they changed intake boots and Disa valve. I paid already $675, but still the issue hasn't been solved. I ask m issue - misfire in cylinders. Two time they changed intake boots and Disa valve. I paid already $675, but still the issue hasn't been solved. I ask myself for what did I pay so much? They fixed what I didn't need. More
by ponomarenco
Employees Worked With
VLADIMIR PONOMARENCO
April 10, 2012
Being a frequent visitor to Germain BMW for free car washes, it's always a pleasure to be greeted by Tracy. She's pleasant, helpful and knowledgable. washes, it's always a pleasure to be greeted by Tracy. She's pleasant, helpful and knowledgable. More
by BMWperson
Employees Worked With
Tracy Costantini
June 01, 2011
Good Morning/Afternoon: I visited Germain BMW of Good Morning/Afternoon: I visited Germain BMW of Naples today for routine maintanence on my 328i. I didn't even get out of my car and they were che Good Morning/Afternoon: I visited Germain BMW of Naples today for routine maintanence on my 328i. I didn't even get out of my car and they were checking me in, extremely efficient and makes me feel like Germain truly values my time. Dan (he works only in service as a greeter/porter has only been their 2 weeks, he was fantastic: friendly, efficient, professional and wanting to make sure I was pleased) Germain's service department forgot to provide me with a loaner vehicle (honestly I could care less), however they immediately offered me a ride in the shuttle and left immediately and profusely apologized for the inconvenience. That's stellar service, making the client feel valued. Also, Brian Meyer in the service department is phenominal, he goes above and beyond expectations to make things happen. I purchased new tires they were supposed to be Continental, but by mistake they put on Bridgestone's. When I called and asked, Brian stated we will order brand new Continental's and put them on the car at no extra charge. I know there was a difference in the price of these tires, but Brian truly understands and values Germain's clients! I want to also thank all of the people behind the scenes that make things happen that we don't see on the 'frontline'. Germain BMW provides a STELLAR experience and EVERY SINGLE employee I have encountered/asked says they love their job. They are always smiling, friendly, polite, professional and service oriented. They truly make servicing your car a remarkable experience. The ipod cable wire was causing static in the stereo, BMW of Fort Myers tried to charge me $75 for a new one, Germain replaced it at no cost, and were happy to do it! Thank you Germain BMW staff, I look forward to my next visit! More
by mbs500v8
Employees Worked With
Dan in Service (he's only been their 2 weeks) man does he know fantastic customer service! This kid is definitely a keeper, he held the door open on the car and closed it, was polite, professional, just an all around fantastic experience
April 20, 2011
I have been a Germain BMW customer for thirteen years. During that time my experience with the Service Department has been exceptional (especially Bill in Service for 13 years). The sales staff is first- During that time my experience with the Service Department has been exceptional (especially Bill in Service for 13 years). The sales staff is first-rate (specifically Jim McGinn). The recent courtesy car wash is a great perk for me (I HATE doing the wheels!). I have recommended German BMW to numerous friends and colleagues. It has been a pleasure to have been associated with Germain BMW. The professioalism of the staff and the quality of the service is consistent. (Plus, the beautiful engeineering of of my 2009 Z4 (my 4th Z) makes for a Very Contented Customer. Leslie Branda More
by leslie branda
Employees Worked With
Bill in Service
April 14, 2011
Bill Emerson, Service Advisor, is a feather in the Germain Service Department's Cap. Bill has been my advisor for more than 10 years and he has consistently exceeded my expectations. In addition t Germain Service Department's Cap. Bill has been my advisor for more than 10 years and he has consistently exceeded my expectations. In addition to Bill, other staff have always been helpful, courteous and professional. More
by Billwestman
March 26, 2011
Peter Martin sold me a newer BMW and traded in my old one. He was professional, friendly, sincere and knowledgeable. The transaction went smoothly. Some service was required on the new car, and while the one. He was professional, friendly, sincere and knowledgeable. The transaction went smoothly. Some service was required on the new car, and while the service department could not do the work for several days, and could not provide a loaner, Peter offered his car for the day. I found your service reception/cashier desk is hit and miss -- often no one there. Perhaps because of the setup, the receptionist does not engage people who walk in and need attention. I also do not feel they are warm and friendly. The customer must wait till noticed, or track someone down. It is awkward and cold. Getting a loaner for car service is always at least 2 weeks away. This is unnaceptable! Especially during season, more loaners should be ready. My BMW dealer up north works with a car rental company (Enterprise) who always provides extra cars on site. Perhaps this could be considered during season. I have gone elsewhere for service at times because of this. More
by danielstar
Employees Worked With
Peter Martin
October 06, 2010
Went in to have a service that was discovered when I brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months unt brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months until I gave in and went to the East Coast. I brought it in for the oil change (and general evaluation) and after dropping off the car and approving the work order, the service tech called to say, "You realize the price of the oil change, correct?" I was mildly offended, but shrugged it off as a different customer service approach. The car checked out well, but needed a repair. I brought it back in and had the repair done. After two days of driving, I noticed the same noise. Brought her back in...to learn that the problem was something else and that they would essentially be junking the $500 repair from before to get to the "real" problem --which should have been determined when the part was replaced by all reasonable means. After learning this, I went to the car and noted that the car had not been driven at all (I recorded the mileage ) since I turned it in for the second evaluation. They explicitly stated that they test drove the car to evaluate the noise. The service person also attempted to make two identical claims with my warranty company that day and the company called me to say BEWARE. At the end of many conversations, it was decided that they should have noticed the origin of the problem and would do the job that I already paid for again -but only if I had the other repair done there as well. Be aware of the questionable service practices. Notice too that the most recent reviews are back-to-back-to-back, date-wise. Another red flag of the integrity of Germain BMW. More
by concerned13
Employees Worked With
Ron Arnold
September 29, 2010
Armand,Steve and Chris were a great team to work with. They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust in his ability to help me make the best car decision. I plan to make my next car purchase at Germain BMW. Thanks Armand!! More
by janusking
Employees Worked With
Armand Guariglia
July 02, 2010
We have worked with Jim McGinn for over seven years and the purchase of four BMW's. Jim is an outstanding professional. He is honest and works hard to keep his client base happy. His communication during a the purchase of four BMW's. Jim is an outstanding professional. He is honest and works hard to keep his client base happy. His communication during an initial purchase is thorough and informative. He keeps communications open thereafter. He also works for the welfare and security of animals. He has adopted several rescue dogs and devotes much of his free time working hard to find homes to mans best friend. We have adopted a resue dog and it was largely due to Jim's example and encouragement. We highly recommend Jim and consider him a valuable employee of Germain. You cannot do better than the best in the business. If Jim would leave Germain we would strongly consider moving with him because of his business ethic and honesty. Best Regards The Lanes Barb Russ Barney and Nina More
by The Lanes
Employees Worked With
Jim McGinn, Jim McGinn
