Germain BMW of Naples - Service Center

Victor Meola of Germain BMW is absolutly the best! Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership whe Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car. More

328i bmw Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivi Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW. More

Great experience! I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. Pe I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. People at the dealership were friendly, professional, and the price was very reasonable. They even hand washed my car. Recommended. More

Quality all the way Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues tha Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs. More

Pleasantly surprised I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but, despite the 40 minute drive to the dealership, I had a great experience. From the initial call telling me my car was due for service, to the timely and honest assessment of when the work would be completed, all was very professional. They even cleaned my car and left me a Thank you note. Thank you, BMW More

Excellent service department Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. More

Service Experience with Rhoel Gray On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S More

Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More

Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More

Great Service Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking fo Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking for were fitted for my vehicle, An excellent service! More