Germain BMW of Naples - Service Center

Rhoel Gray Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership. More

The GREATEST Service people there are! I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was b I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was because her X5 needed some brake fluid. Not only did they promptly change the brake fluid, they also changed a filter (I think the air filter) because its better to make sure the car is in tip top condition. The service people are the most competent available in the industry - - and the most friendly! More

first service experience; great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience More

Lost accessories sale I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleas I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleasant, however she was having a difficult time navigating her computer to find the part numbers. She asked me to please have a seat while she went out back to get help from someone. Twenty five minutes later she returned without help, did not even acknowledge my presence, or even let me know that someone will be out soon to assist me. She was more interested in her phone and socializing with others. Ten more minutes creep by and still no communication from anybody. She was more than eager to grab her personal things and put out the "ring bell for service" sign as she walked away; must have been lunch time. I very seldom write reviews however I couldn't resist this opportunity as there is Dealer Rater signs and banners everywhere throughout the dealership. The customer service was not top notch, just mediocre. The lack of communication and following through with customers was very unprofessional. This experience made me watch the time that I needed to meet with my clients and not sit and wait in a dealership. I must say that I was very comfortable sitting in that massage chair, buying my accessories online with the free Wi-Fi. Thanks to those two luxury's, I was able to get free next day shipping on my order through an online store. -Christina D More

kudos galore! Brian was excellent as were all other employees. Genuine, efficient, respectful, knowledgeable and conscientious staff. Keep up the great work G Brian was excellent as were all other employees. Genuine, efficient, respectful, knowledgeable and conscientious staff. Keep up the great work Germain, your presence and commitment are gifts to the southwest Florida community. More

Always great experience From the first time I brought my car to Victor for service, continuing through yesterday, I have been extremely pleased. The service at Germain is by From the first time I brought my car to Victor for service, continuing through yesterday, I have been extremely pleased. The service at Germain is by far the best I've experienced in my BMW ownership. The most impressive thing is that I didn't purchase my car here, but up north; yet Victor always treats me as a valued customer. Wonderful staff! More

Need to work on customer service skills Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess t Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW. More

Helped me with a sunroof problem - only one to fix My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to explain how things operate, options for repair and reasons why for each option. I would recommend everyone to treat themselves to a breath of fresh air compared to customer service at other none Germain dealerships. Thank you Donald for all your help and we will see u next time for service. Carl Peterson - local business owner More

Another great parts experience Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have e Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have ever come across and I have been buying BMW and hard to find OEM parts since the 90's. The only thing greater than his knowledge of BMW Vehicles and Parts is his exceptional customer service. Matt really goes above and beyond to provide customers with a level of service that is no longer common today. He even went out of his way to get parts to me that UPS lost in transit. He responds instantly to questions and with a wealth of knowledge that makes searching for parts quick and simple. He is absolutely my number one recommendation for sourcing BMW parts anywhere in the country. It's hard to find decent customer service these days but with Matt, I know I am in good hands. He will always be the first person I go to whenever I need anything for my BMW's! More

Unscheduled repair and in and out with full service done. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. More