Gerald Nissan of Matteson

Pleasant experience It is always a pleasant experience, they are professional, you are not waiting long. they offer beverages while you wait and the staff are very nice. It is always a pleasant experience, they are professional, you are not waiting long. they offer beverages while you wait and the staff are very nice. More

Outstanding Nice place to make business, great customer service. They make sure you confortable and adjust to your budget. I like this place so far. I Nice place to make business, great customer service. They make sure you confortable and adjust to your budget. I like this place so far. I More

Great Quick Service Great Service in a short amount of time. They also gave me an update on what else needs to be done in a timely manner....and they washed my car !Thank Great Service in a short amount of time. They also gave me an update on what else needs to be done in a timely manner....and they washed my car !Thank You More

Prompt and friendly service Everyone was very friendly for so early in the morning. They offer coffee tea and water and I got a free bag. I like they do a complimentary check. Everyone was very friendly for so early in the morning. They offer coffee tea and water and I got a free bag. I like they do a complimentary check. More

Everything for the customer We went into the dealership with my wife with an idea of buying 2 cars and found a nice and creative team. They tried to satisfy all our requirements We went into the dealership with my wife with an idea of buying 2 cars and found a nice and creative team. They tried to satisfy all our requirements and made sure we fit into the imagined budget. It was a nice experience, even though the dealership is a bit far from our place. More

Friendly Service. I was pleased with my service experience. I was kept informed as to what was being done and everyone was very friendly and helpful. Also the girl at I was pleased with my service experience. I was kept informed as to what was being done and everyone was very friendly and helpful. Also the girl at the service desk was very friendly and it felt like talking with family. More

Expectations Met! My experience with Hawkinson Nissan started about 5 or 6 months ago when I needed a second "pod" for a 2010 Altima I bought in Highland IN last year. My experience with Hawkinson Nissan started about 5 or 6 months ago when I needed a second "pod" for a 2010 Altima I bought in Highland IN last year. I shopped around and found their pricing overall to be significantly lower than quotes from their competitors in the area around my home. They programmed the new pod, and they even washed my car! Everybody was nice and friendly, the place was spotless, and they kept their word on everything. This time, I needed the 45,000 mile inspection, so,, because of my first positive experience, I just called Hawkinson immediately and set up the appointment. When I arrived, Paul in service said the work would require about "an hour and a half." (It took a little over an hour.) The waiting area was very comfortable, lots of space, with a larger-than-usual TV, coffee, tea, and reading materials. And it wasn't noisy, which has been my experience in this situation. The cost was $20 less than their competitors in the surrounding area, and they gave me a 10% discount! Washed my car again too! (I found out that's a part of their service.) They even text me the following morning to see if the work was satisfactory or if I had questions. A pleasant surprise! I'm very pleased with the level of service I have received at Hawkinson's Nissan and will continue having my car serviced there, because trust is key for me in protecting my investments. When I need service on my Altima, I will drive the few extra miles to Hawkinson, where I can count on them for great service to help me maintain my vehicle as well as a smooth and pleasant experience overall. When the time comes, I'll likely buy a new car from them. More

Outstanding Service My trip today to Hawkinson Nissan was nothing less than QUALITY SETVICE. I received prompt and courteous attention from the time I arrived and that w My trip today to Hawkinson Nissan was nothing less than QUALITY SETVICE. I received prompt and courteous attention from the time I arrived and that was simply tok get my oil changed. Great job! More

Good Service Always good service. Was there a little longer than expected but I ended up needing my tire patched (came in for an oil change and tire rotation). Always good service. Was there a little longer than expected but I ended up needing my tire patched (came in for an oil change and tire rotation). More

Prompt Service I have been a Hawkinson Nissan customer for many, many years and to this date I'm very satisfied with the excellent service they're giving to my two c I have been a Hawkinson Nissan customer for many, many years and to this date I'm very satisfied with the excellent service they're giving to my two cars: (Sentra '13 and Rogue '17). Mr. TJ Blough was my service advisor and very knowledgable and prompted me with manufacturer's recall and replaced the part that was needed, Thank you TJ. Hawkinson Nissan, is the only place of service for my two cars. As always, the waiting area is very comfortable. More