Gerald Nissan of Matteson

Ben was great with communicating with me prior to arrival! I would recommend anyone to contact BEN HAWKINSON I love my altima and plan on servicing it@hawkinson arrival! I would recommend anyone to contact BEN HAWKINSON I love my altima and plan on servicing it@hawkinson More

Hawkinson Nissan is hands down the best dealership i have ever been to. Been buying cars for years and its good to know that there are still good honest people you can trust. Steve Shubert was amazing, took ever been to. Been buying cars for years and its good to know that there are still good honest people you can trust. Steve Shubert was amazing, took the time to find the perfect car for me and the price was extremly good. sending everyone i know to Hawkinson Nissan....they truly have a customer for life. More

I took my 2008 Nissan Xterra to Hawkinson Nissan in Matteson, IL, and now I regret it. What a mistake! After $160 and no service done, I have been screwed! It all started when I received a recall no Matteson, IL, and now I regret it. What a mistake! After $160 and no service done, I have been screwed! It all started when I received a recall notice from Nissan. I figured I had better get it fixed. The day before I took the car in, it died. I was able to get running again. I wasn’t sure if the recall part had anything to do with the car not starting. The next day I took my Xterra to this dealership and explained what happened. He told me it cost $160 for them to look at the car. What can I do? I let them look at it. After a couple of hours, he came back with a list of problems unrelated to the cause of the vehicle not starting, hoping I will buy a bunch of stuff, that the car or may not need. proceeded to tell me, he can’t complete the test without replacing the battery at a cost of $160. I asked him why he can’t put a battery in and finished the tests, so we know what is wrong with the car. He told me he would have to charge me for labor. I am no mechanic, but the battery is in a very accessible position for a professional mechanic to replace within 5 minutes and finish the tests. At this point, I felt they just wanted my money and really didn’t care about fixing the problem. I told him to give me my car back. He gave it back with a bill for $175. I asked him why I am getting a bill when he didn’t do anything? He said he did. We argued. I then asked him why is there another charge for $15? He said will remove that charge without explaining why it was there. In short, don’t go to this dealership and watch for hidden charges. I have taken my dispute to Nissan USA and to VISA. PS: I went to Costco and replaced the battery myself in under 5 minutes for a cost of $60. More

I hate shopping for a new car, what a pain. But these guys made it painless. Low key, no pressure, pleasure to deal with. Too boot, I shopped a couple other places and got the best price here. Guess i guys made it painless. Low key, no pressure, pleasure to deal with. Too boot, I shopped a couple other places and got the best price here. Guess it explains why this is the second car I have bought from them. Customer for life? Looking like it. p.s. Service Dept. is great and always reasonable price too. Always manage to get me in when I'm pressed for time. More

This was by far the BEST car shopping experience that I've ever had. I came into Hawkinson pretty much knowing what I wanted for a NEW car. Ron approached my mom and I right away, but not in a "I need a I've ever had. I came into Hawkinson pretty much knowing what I wanted for a NEW car. Ron approached my mom and I right away, but not in a "I need a sale" type of way. My mom and I were very impressed with the enthusiasm that Ron showed and not only that as we walked by other sales associates, they were all very friendly and seemed to work as a cohesive unit. I test drove a 2010 Nissan Altima. I LOVED IT!! Once I got into the car, I knew there was no turning back. I told Ron what I was looking to spend and I met with the GM and they worked together to make it happen. I am truly grateful for the time that they spent with my mom and I. It was the quickest car purchase ever, but it was professionally done. I will tell all of my friends about my experience in hopes that they come to Hawkinson to experience QUALITY CUSTOMER SERVICE and TRUE DEDICATION. Thanks so much Hawkinson Team, you guys are AWESOME!! More

The reason we rated this dealer so highly is because of the great service we recieved with the purchase of a new Nissan Rouge. Our sales consultant Gordon Smith did not use any high pressure tactic. We got the great service we recieved with the purchase of a new Nissan Rouge. Our sales consultant Gordon Smith did not use any high pressure tactic. We got the car we wanted at the price we wanted and a more than fair trade in allowence. More

We bought two cars in the last couple of years at Hawkinson Nissan and we could not be happier. It's the first time I go to a car dealership and I got to meet the owners (Bob and Jim Hawkinson) and t Hawkinson Nissan and we could not be happier. It's the first time I go to a car dealership and I got to meet the owners (Bob and Jim Hawkinson) and they could not have been nicer. I felt I was treated fairly and respectfully, and as a female customer it does not happen at all auto dealerships!T he whole staff is extremely courteous and friendly. I have been back many times to service the cars and the level of customer service remains at a very high level, from the reception desk, the service desk to the cashier's desk. There is also a nice waiting area with refreshments, t.v. and computer access! And they wash the car too free of charge! More

I can't say enough good things about my shopping experience at Hawkinson Nissan. It was my first car purchase EVER! From the moment I got out of the car in the lot there was music pumping over the o experience at Hawkinson Nissan. It was my first car purchase EVER! From the moment I got out of the car in the lot there was music pumping over the outdoor sound system...and inside as well. The atmosphere was exciting! My sales consultant, Gordon, walked me through the process from A to Z and explained everything to me in a way I could understand...I got a tour of their facility, and get this...it's called the "Hawk Walk" and he even showed me where the service department was and introduced me to the service manager. Very cool, I have to know where to go to get my maintenance done to qualify for their "Tires for Life" program. They even have a big screen TV in the waiting area with refreshments and FREE WI-FI! It just kept getting better and better. The General Sales Manager, Tim was a kick...funny guy and he knew his stuff too and told me about Hawkinson's 24/7 Helpline. That's a great benefit that no other dealer has. One of the owners, Bob stopped by to talk with me (even tho the place was packed with customers) and he was a very genuine kind of guy. He did not make me feel like just another sale. Actually, no one did. Finance was a piece of cake. Great rate and a great guy, (Dave I believe) that made that part of the process fun and stress free. I left there in my new car with a great price and most importantly, not regretting my decision to bypass my local Nissan dealer in Orland Park and take the time to visit Hawkinson Nissan. I tell everyone I know about them and I would not hesitate to shop there again. Bob and Jim, keep it up! With all the personal attention, you made me feel like I was your only customer on that day. More