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Gerald Jones Subaru
Augusta, GA
111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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111 Reviews of Gerald Jones Subaru
May 24, 2024
I bought a used car on March 2024, they make me go back and forth to complete painting job as they promised. I am still waiting for them to contact me. I was wondering if there is anyone will be able to h and forth to complete painting job as they promised. I am still waiting for them to contact me. I was wondering if there is anyone will be able to help me to solve the issues. More
by yaloukuo
Employees Worked With
used car sales department
May 16, 2024
I am writing to inform the public the Subaru bad quality. They brag on every commercial about the quality of their cars. They might be safe car I am not disputing that. But when you buy a new car, you should They brag on every commercial about the quality of their cars. They might be safe car I am not disputing that. But when you buy a new car, you should not have paint issue. When you take it to the dealership (Gerold Jones) they send it out for a paint inspection submit that to Subaru the car manufacture come back denied the claim to fix the paint. You ask why? Subaru states clear coat cracking and peeling is due to outside influences. Subaru must think you are going to drive their car inside. I have three other cars all of them are American made cars 2008, 2016, 2018 and none of them have this issue. So, this tells me that Subaru uses the lowest grade of materials. This is not the first time they have had this issue (Customer Advocacy Department, Attention: WRH-22 Recall) They have had on going paint issue for years now. Look it up you will see you might think of buy something different. As for the dealership you paid and the sold you the car, they have yet to be any help Gerold Jones has had my 2024 Subaru ascent close to 2 months now what have they done to help their customer nothing! They just keep your car in the parking lot and do nothing when you ask, they tell you the same thing they are waiting for Subaru to get back to them. So, they are not proactive for the customer at all. I don’t think buying a car from this dealership that does not stand behind the customer is not a good idea. So to wrap this up I will never buy a Subaru again, and would really have to think about buy another car from Gerld Jones. More
by mjnow68
Employees Worked With
Digital Airstrike
May 05, 2023
From beginning to end it was a great experience. Did not feel any pressure to make a purchase and we are thrilled with our new Subaru. Did not feel any pressure to make a purchase and we are thrilled with our new Subaru. More
by divqen
Employees Worked With
Dorion, Wayne Cox, Digital Airstrike, Virginia Atkins
April 20, 2023
Once I connected with Max Puleo, he was so helpful and answered as many questions that I asked him. He was very knowledgeable and if he didn't know, he would be honest and say he would find out. And I a answered as many questions that I asked him. He was very knowledgeable and if he didn't know, he would be honest and say he would find out. And I appreciate that type of honesty in a salesperson, you don't find that much in this day and time!!! He guided me through the process and and connected me with the finance department. He drove my car to me and the transition from Gerald Jones to myself was effortless and painless. Thank you so much! More
by top50moe
Employees Worked With
Max Puleo
March 11, 2023
The staff here provided great customer service all around,and they were friendly,knowledgeable and professional throughout the time I was there. around,and they were friendly,knowledgeable and professional throughout the time I was there. More
by dd2389
Employees Worked With
Will, Annette, Melissa
February 22, 2023
Our salesman, Joe Pretzello, was knowledgeable, professional, and had positive attitude. The best and quickest car purchasing experience we have ever had professional, and had positive attitude. The best and quickest car purchasing experience we have ever had More
by jamterps
Employees Worked With
Joe Pretzel, Patricia Armour
October 07, 2022
Had a very good and informative relationship with the Salesman (Max Peulo). He was courteous and very professional on all the questions we asked. Looking forward to dealing with him again. Salesman (Max Peulo). He was courteous and very professional on all the questions we asked. Looking forward to dealing with him again. More
by rfoster30906
Employees Worked With
Max Pueleo
