Gerald Jones Subaru

I handled the entire transaction via chat, email, and text. This way all of our conversations were documented. Dorian kept me abreast of the travels of the car until it arrived. He also had it parked rig text. This way all of our conversations were documented. Dorian kept me abreast of the travels of the car until it arrived. He also had it parked right up front all clean and shiny, filled with gas. In other words, RTG! (Ready To Go) We immediately went for a little test ride. Which was really just for fun. He said he couldn't wait to meet me and get to know me. He seemed genuine and not patronizing at all. I've had very different experiences with sales people before. He took the time to help me get acclimated to the blue tooth system and some of the accessories. All of the documents were also RTG. I paid the balance of the car with no problems. The money lady was very nice as well. She explained the warranties to me so that I understood. A few days after i got home, Dorian called me to check in on how the trip went. I told him about the expereince and i think i may have inspired him to have a road trip of his own. I liked him so much, I told him to keep my number and to get in touch if he ever comes to NOLA. I would have given 5 stars if I had been picked up from the airport and driven to the dealership instead of having to rent and return a car there. It would be great if the dealership or sales staff would let customers know this when they purchase and are travelling from another state. More

Gerald Jones Subaru is a beautiful dealership with excellent customer service and sales staff! Kelley and her whole team are so wonderful, I would definitely buy from them again. excellent customer service and sales staff! Kelley and her whole team are so wonderful, I would definitely buy from them again. More

Our experience at Gerald Jones Subaru was wonderful. Mr. Amaker made the process of trade-in and buying very easy. His knowledge of the features of our Outback sealed the deal. Amaker made the process of trade-in and buying very easy. His knowledge of the features of our Outback sealed the deal. More

Dorian was knowledgeable, courteous, and professional. He didn't try to sell me anything I didn't want/need. He listened to what I wanted and we got it done! Gerald Jones Subaru cares about customer exper didn't try to sell me anything I didn't want/need. He listened to what I wanted and we got it done! Gerald Jones Subaru cares about customer experience and customer journey. There's a LOT to be said about that. I will say thank you. More

Joe and the rest of the team made the experience painless and more like working with friends than some pressure filled ordeal. and more like working with friends than some pressure filled ordeal. More

Will was a great salesman and I love my new Forester!!! everyone was great to deal Iwith and I would highly recommend to anyone. Will was a great salesman everyone was great to deal Iwith and I would highly recommend to anyone. Will was a great salesman More

My salesman, Michael Thaxton was one of the best salesman I have known. He was personable, very knowledgeable and went above and beyond, even helping us on his day off. So much so that my husband ended up bu I have known. He was personable, very knowledgeable and went above and beyond, even helping us on his day off. So much so that my husband ended up buying a car as well, mainly because of Michael's help. Everyone we dealt with was great!Subaru! We love our new Subarus! More

Since Drew Jones decided to call a Columbia County Sheriff officer to watch me take possession the second key to our car and load my donated firefighting gear onto my motorcycle. It behooved me to re Sheriff officer to watch me take possession the second key to our car and load my donated firefighting gear onto my motorcycle. It behooved me to report the mistreatment received by this dealership. On 29 May 2021, my wife and I decided to check out Subaru, a brand we have not owned yet. My wife quickly fell in love with one of the Outback’s, so we proceeded to buy the car. I explained to Joe, our salesman that I was a retired disabled veteran and an active volunteer fire fighter, but a recent motorcycle accident removed me from volunteering. In a few minutes my arms went senseless, my fingers/hands were shaking, and I was having a hard time focusing. So Joe took it upon himself to shove papers in front me to which I told him I really couldn't read them. My wife really wanted this car and I was hoping Joe was being genuine with me on the deal. I did not realize at the time that the dealership held back the military incentive program cash offer listed on the Gerald Jones Subaru website for $1300-$3000; there are no disclosures on their website detailing eligibility requirements and no one at the dealership explained it either. Joe at no time actually went over the contract with me to help explain what was being offered. I accept partial responsibility for not reviewing the papers more thoroughly, but again at the time I was having medical problems. After the papers were signed, Joe decided to grab Drew Jones, a supposed volunteer fire fighter for Harlem, GA. Drew and I began talking about fire fighting for a bit. As we spoke, I offered to donate my firefighting/bunker gear, as I no longer needed it due to my injuries, to him for the Harlem FD volunteers. He accepted the offer and went about his business. I felt reassured that I was receiving a good deal and was being taken care of since he was after all a brother fire fighter; I was sorely mistaken! My hands were still giving me issues once in finance. So the finance manager offered to fill out my personal check for me to cover the remaining balance on the car. After finance, no one came to thank us for the new purchase, hand us our second set of keys, or escort us to our new car. When we found her new car outside, we eventually left confused as to what just happened, why was there only one key, and why was the car not detailed? Instead of heading back to the dealership we went home because I needed to lay down. On Memorial Day, I was at work when I asked my wife to send me a picture of the contract, which she did so after giving Drew my bunker gear. That is when we discovered no military recognition discount was given and in fact an extra charge was placed on the contract for unknown items. I contacted Subaru and the dealership with my concerns and questions as to what happened; I initially told the dealership I would come up that night to retrieve my gear and to talk about a few issues. A few hours later I found out one of my Sailor's took their own life recently and it started tearing at me. So I emailed Khala to let her know I will not be coming up there after all, but would come up Tuesday. When I got home I text Drew to make sure he was aware of the issues, not to disturb me, and to inform him I would not be coming up there due to my Sailor's passing. Well Drew ignored my request and called me anyhow. Drew told me my service did not qualify for the incentive and I did not owe him anything. I became irate and yelled at him apologizing sarcastically that what I, my brothers and sisters, have done for this country was not good enough one year after service is BS. I guess I scared him because he requested an officer to be present the following day when I picked up my items. Once Drew gave me my things, I thanked the officer for his service, shook his hand, and then left. I was, and am, confused as to why this young man decided he needed to remove an officer from his duties to watch an old broken veteran put a fire fighter duffel bag on his bike. More

Gerald Jones Subaru is the only dealership I go to when getting ready to purchase a new vehicle. They are the only dealer I refer friends and family too. getting ready to purchase a new vehicle. They are the only dealer I refer friends and family too. More

I had not bought a car in 12 years, and I am 72 year old widow. The staff at Gerald Jones Subaru was very helpful, especially Michael Thaxton, my Sales Specialist. He explained how to operate my new Foreste widow. The staff at Gerald Jones Subaru was very helpful, especially Michael Thaxton, my Sales Specialist. He explained how to operate my new Forester and took me on a test drive. He connected me with the finance department.It is great to have Aisha come to my home to show me how my new car works! I am grateful for a dealership that took time to help me buy a super car! Delores Malone More