Gerald Hyundai

People were courteous and helpful. Price negotiations were typical but not hard nose. Went out of there way to quickly locate and deliver a vehicle which met my criteria. Arranging financing was comple were typical but not hard nose. Went out of there way to quickly locate and deliver a vehicle which met my criteria. Arranging financing was completed in a quick and courteous fashion. Overall it was a very satisfactory experience. More

I purchased a new Hyundai Elantra from sales person Michael Johnson. The purchase and delivery of the vehicle went well. The experience that will cause me never to return to Gerald Hyundai came from th Michael Johnson. The purchase and delivery of the vehicle went well. The experience that will cause me never to return to Gerald Hyundai came from the Service Manager John Kainz. I had a flat tire 4 days after purchasing the vehicle. It was an inner sidewall blowout. Since the car is not equipped with a spare, I was basically stuck on the side of the road. The car comes standard with a can of fix a flat and a small 12 volt air compressor that is supposed to be able to temporarily repair a flat until you can get a permanent repair or replacement tire. I called John Kainz the service manager of Gerald Hyundai on Monday April 4, 2011 and told him what had happened. He suggested I call roadside assistance and have the car towed from the location where I was stranded to the dealership. I didn't want to have the car towed to North Aurora so I called a friend who let me borrow his space saver spare to get me home. The following day I brought the tire and rim to John Kainz and he said that he would order a tire. I asked him if I was responsible for the cost of the tire and he told me that he would take care of it. I then asked him if he could also order me a can of the fix a flat since I had used it trying to fix the flat. John Kainz said that he would order a can of fix a flat as well. On Thursday he called me asking if I still wanted to order the can of Fix a Flat because it was $94.00. I then asked him what happened to him taking care of me? He said that we discussed the price when I dropped the tire off. I responded that we never discussed the price because he was going to take care of me. I then asked him what about the tire? He said that the tire was $200. Again I asked him why he was changing his story. First it was you are going to take care of me, now it is $294.00 for a tire and a can of fix a flat. This is 4 days later and I was still unable to use my car. I told him that I could not believe he would lie to me and I left the dealership. Several days later I received the survey from Hyundai about my new car buying experience. I filled out the survey honestly. I received a call from Doug Gerald asking what he could do to make this right. I explained to him that I did not have the use of my new car for 5 days and I would appreciate being reimbursed for the purchase price of the tire. Doug Gerald agreed and he sent me a check for the cost of the tire. I also received a call from the sales person Michael Johnson who informed me that his job was on the line due to the poor review I had left here on DealerRater. He asked me what he could do so that I would change my review. I asked him to have John Kainz call me and apologize for lying to me and letting a tire replacement get totally out of hand. I should have never had to go to this length nor should anyone else ever expect this experience from a car dealership especially in today's economy where I have many choices. John Kainz did call me and offer his apology for any misunderstanding that had occurred. I accepted his apology. Gerald Hyundai did make this matter right, but it really should never have happened in the first place. It caused me a lot of frustration that was totally unnecessary. More

The dealership and the sales personnel were GREAT! They were very helpful and knowledgable in making my decision on my purchase. I would definitly recommend and use this dealership again. There was an issu were very helpful and knowledgable in making my decision on my purchase. I would definitly recommend and use this dealership again. There was an issue that that the service dept. took care of it right away. More

I came in to Gerald Hyundai to just look at Elantras and was introduced to Frank. He worked with me and I got a great car and a great deal. He was very enthusiastic, friendly and helpful. I have already rec was introduced to Frank. He worked with me and I got a great car and a great deal. He was very enthusiastic, friendly and helpful. I have already recommended him and the dealership to friends. It was a great experience. More

Mike and Andrew were just very helpful - Mike went out of his way to get me the color of the car that I preferred - having it driven in from Wisconsin. I had multiple visits before I committed to what I want his way to get me the color of the car that I preferred - having it driven in from Wisconsin. I had multiple visits before I committed to what I wanted and during each visit they both helped me More

Buying a car from Gerald was a pleasure. The staff was friendly, fun and helpful. There was no pressure selling and they allowed us to make up our own minds. I guess it also helps that they have good qual friendly, fun and helpful. There was no pressure selling and they allowed us to make up our own minds. I guess it also helps that they have good quality and reasonably priced cars. I will definitely recommend buying from them. More

Everyone at Gerald Hyundai in North Aurora is very friendly and gives personal customer service. Andrew was very knowledgeable about the Elantra and its comparable cars in other brands.The Elantra is friendly and gives personal customer service. Andrew was very knowledgeable about the Elantra and its comparable cars in other brands.The Elantra is selling so fast that they didn't have one for me to buy that day, but Andrew found the color/style that I wanted and called me in three days to tell me it was ready. I couldn't believe how quickly he was able to find the Elantra I wanted. He was very helpful during the whole process. He helped me set up the bluetooth and went over the functions in the car. I appreciated the first-name conversational type person he is; you get the feeling you can trust him because he takes the time to get to know you. He's patient, funny, and sweet - the kind of guy that you take out for a beer after he sells you your dream car. I also worked with Ed, the finance guy, and he was so accommodating to my specific financial needs. My parents are return customers to Gerald Auto Group and Ed worked out a better deal for me. Gerald's Lifetime Warranty is such a great deal - it's free! - it's one of the reasons I chose to shop for a car there. With Gerald's warranty on top of the best warranty in America - Hyundai's - you can rest assured you won't be paying out-of-pocket for expensive repairs. I went to Gerald Hyundai to find a new, reliable, safe, and fuel-efficient car and Andrew helped me find that in an Elantra. Outstanding customer service! I'm telling everyone I know to go to Gerald. This is what car-buying should be like. More

We've purchasd many cars in our life, but have never had a salesperson as knowledgeable and friendly as Michael Hall. There were no questions that he couldn't answer. He even set up my hands-free (which wou a salesperson as knowledgeable and friendly as Michael Hall. There were no questions that he couldn't answer. He even set up my hands-free (which would have taken me hours). He told us that if we had any other questions or ever needed help with any of our cars festures to just drop by. Normally after you buy a car, you never hear from them again unless they're trying to sell you something, not so with Gerald Hyundai. Michael called and even sent a thank you note. Hyundai Corp. also sent a thank you. The service dept. has also been very helpful and quick. They even wash my car after it's been serviced. They are A-1 and I would definitely recommend them to anyone interested in buying a car. More

Everyone was so nice and all my questions were answered. I couldnt have asked for better service! Andrew helped my find a car i liked with everything i needed. Not to mention, i got my new car for the price I couldnt have asked for better service! Andrew helped my find a car i liked with everything i needed. Not to mention, i got my new car for the price i was looking to pay. They all helped me out alot and im glad i went to the hyundai dealer instead of the KIA dealer. More

Doug and Tony at Gerald Hyundai helped to make a difficult decision much easier. I was thoroughly impressed with their knowledge, patience, honesty and commitment to helping me find what I wanted. difficult decision much easier. I was thoroughly impressed with their knowledge, patience, honesty and commitment to helping me find what I wanted. It has been six months since the purchase and I couldn't be happier especially with the warranty that can only be found at Gerald, I looked! They offer a lifetime warranty on the drive train and the repairs can be done anywhere. This is a great incentive to purchase from them since we plan to keep this vehicle for a long time. After visiting numerous dealerships and finding Gerald, I can say that they were the best in every way from making us feel comfortable asking questions and taking the time to get what we wanted. There are so many dealerships out there but I know when I need another one I will go directly back without hesitation. More