Gerald Ford of North Aurora

Superb Keith and the sales managers were awesome. My wife is hard to buy a car with and these gentlemen had the patience and went out of their way to make he Keith and the sales managers were awesome. My wife is hard to buy a car with and these gentlemen had the patience and went out of their way to make her happy. This was the second car we bought in 3 years. Will see them in a few years for her next one More

Good visit The workers were attentive n took care of the oil change n Tire rotation. Unfortunately, they told me that due to the problem possibly being one needi The workers were attentive n took care of the oil change n Tire rotation. Unfortunately, they told me that due to the problem possibly being one needing work that needs to be done by a workers able to diagnose n repair the problem with the tire noise, I need to call and schedule for it More

No pressure sale Friendly, professional, no pressure sale was in and out in no time. Brian worked out a good deal for all of us. Really appreciate the professional att Friendly, professional, no pressure sale was in and out in no time. Brian worked out a good deal for all of us. Really appreciate the professional attitude. More

Exceptional! Sales and finance went above and beyond. Helped find the vehicle that I was looking for, made it financially feasible. Called back after we had firs Sales and finance went above and beyond. Helped find the vehicle that I was looking for, made it financially feasible. Called back after we had first leased it knowing we weren't comfortable leasing, we have always owned. Presented us with a new program to purchase. More

TRIED TO FIX PROBLEM THREE TIMES BUT STILL NOT FIXED I HAD AN ISSUE WITH MY NEW CAR, LEFT IT OVERNIGHT THREE TIMES, THE ONLY THING THAT CHANGED IS NOW THE INTERIOR NEEDS CLEANING TO REMOVE DIRTY FINGER I HAD AN ISSUE WITH MY NEW CAR, LEFT IT OVERNIGHT THREE TIMES, THE ONLY THING THAT CHANGED IS NOW THE INTERIOR NEEDS CLEANING TO REMOVE DIRTY FINGER PRINTS LEFT BEHIND. THE FIRST TRY INCLUDED AN OIL CHANGE. THE OIL LIFE MONITOR WAS NOT RESET SO I DON'T IF THEY JUST FORGOT THE RESET OR DIDN'T CHANGE THE OIL THAT I PAID FOR. More

SERVICE DEPT HAS NO ACOUNTABILITY.THEY WILL CAUSE OTHER EXSP THERE WAS A PROBLEM ITH THE SERVICE I GOT. CALLED AND WAS DISMISSED WITH NO CONCERN TO MY COMPLAINT.INCOMPLETE AND INCOMPLENT SERVICE. I CONTACTED THE THERE WAS A PROBLEM ITH THE SERVICE I GOT. CALLED AND WAS DISMISSED WITH NO CONCERN TO MY COMPLAINT.INCOMPLETE AND INCOMPLENT SERVICE. I CONTACTED THE BETTER BUSINESS OF CHICAGO. More

The customer service is excellent! They went over every detail on the car, made me feel very comfortable in making the purchase. Would recommend Fox Valley Ford for your next vehicle p They went over every detail on the car, made me feel very comfortable in making the purchase. Would recommend Fox Valley Ford for your next vehicle purchase. More

Lier on air condtioner Have warranty They will not fix my vehicle. Kevin service guy is a jerk..he is a lier he said that it is normal for the air conditioner to run hot in Have warranty They will not fix my vehicle. Kevin service guy is a jerk..he is a lier he said that it is normal for the air conditioner to run hot in idle he is full of xxxx. He is a lier and a com said that he refund the 100 dollars he won't get a bonus of he replaces my compressor. More

Service Visit Had a great experience at Fox Valley Ford. As I am sitting here getting my 2014 Escape serviced I am writing this review. Was here for my 65000 mile M Had a great experience at Fox Valley Ford. As I am sitting here getting my 2014 Escape serviced I am writing this review. Was here for my 65000 mile Maintenance and they kept me informed step by step as they went thru the vehicle. Oil change, rotate and even changed air filter as they showed me it was dirty. A very honest and trustworthy dealership. I bought my car here and definitely will buy another and continue to service it. More

Most Comfortable Car Buying Experience First I'd like to start by saying I rarely review businesses, butI felt compelled to write praise for my car buying experience with Fox Valley Ford. A First I'd like to start by saying I rarely review businesses, butI felt compelled to write praise for my car buying experience with Fox Valley Ford. At 44 years old this isn't the first time i've bought a car from a dealership, however it is the first time I've enjoyed the experience. I recommend to anyone buying a car to ask for GREGG BONFIELD, the sales consultant who aided me with my purchase. Gregg is not your typical "car salesman", he is warm, friendly, courteous, LISTENS to what you ACTUALLY want.....and most importantly DELIVERS! For my wife to tell me she was glad we went to Fox Valley Ford, and Gregg was a first for me. He really made us feel at ease, no pressure, but was still extremely attentive and helpful to our requirements. Gregg you are a credit to yourself, Fox Valley Ford and the Ford Company. Thank you for you awesome customer service, and professional, courteous salesmanship. Regards, Mr. and Mrs Lewis More