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Gerald Ford of North Aurora
North Aurora, IL
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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152 Reviews of Gerald Ford of North Aurora
May 29, 2025
Everyone that I’ve always dealt with at Gerald ford has been outstanding!!! I have dealt with so many people in different areas, Sales, Service Finance Ect, all involved. Can’t say Enough!!!! Will alway been outstanding!!! I have dealt with so many people in different areas, Sales, Service Finance Ect, all involved. Can’t say Enough!!!! Will always return to Gerald ford for all needed sales services repairs. Top Notch in every venue!!!!! Keep up the Superior customer service!!!!!! More
by markmaxwell1969
Employees Worked With
Kaine Garcia, Jeff Gerald, Tom Kastrati
May 20, 2025
Frankie was fantastic to work with! I wanted a specific vehicle and he worked his magic to make it happen. Thank you Gerald Ford and Frankie! I wanted a specific vehicle and he worked his magic to make it happen. Thank you Gerald Ford and Frankie! More
by dirksie89
Employees Worked With
Frankie Szot
May 19, 2025
It’s a 50 50 proposition on what type of work and communication I will get from this dealership. On my original service request, my right strut was defective. They recommended both be replaced althou communication I will get from this dealership. On my original service request, my right strut was defective. They recommended both be replaced although the left strut was still working as required. I allowed the service to be completed. About a week after they completed the service, I began to hear a squeak in the left front tire area. As a result, I brought my vehicle back on at least 4 occasions unable to consistently recreate the problem. I mentioned that this has not become an issue until the left strut was replaced. The problem over time became increasingly noticeable and finally after about my fifth visit they determined that the strut I mentioned in my first visit needed replacing. I wasted countless time going back and forth with the dealership regarding the issue and subsequent repair. Finally, I had to call the dealership to obtain an update on my vehicle as they did not follow up with me. I requested the manager and he stated he would call me about my vehicle which he never did as well. The initial service rep called me the next day. I go to this dealership specifically due to the close proximity of my residence. More
by N/A
Employees Worked With
Carlos and Vito
May 13, 2025
Excellent and quick service on my 2025 Ford bronco sport. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app. More
by PappasB
Employees Worked With
Vito Lahey
