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Gerald Ford of North Aurora
North Aurora, IL
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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129 Reviews of Gerald Ford of North Aurora
December 16, 2024
They were proficient & delivered our truck to the house complimentary. Carlos was very accommodating & we would recommend them highly. complimentary. Carlos was very accommodating & we would recommend them highly. More
by hotpepperred19
Employees Worked With
Erick Pelayo, Oscar Nevarrez, Rosalia Garcia
December 04, 2024
Right now I am not too happy with the Gerald Ford Service Department in Aurora. I had made an appointment to bring my vehicle in for a strange new clunking noise it is making. I was told I had to leave the v Department in Aurora. I had made an appointment to bring my vehicle in for a strange new clunking noise it is making. I was told I had to leave the vehicle even though I made a scheduled appointment in advance the week before. I was told they were "busy" even though I had an appointment. I had to ask multiple timed later in the day when I could get it back, and it was not until 7 PM that I was told they could not find the clunking noise. I was also told there was a lot of loose gravel in the skid plate (which I did not know I had a skid plate), and being the only driver of the vehicle, at 10k miles it has never seen an unpaved road, so not sure what that story is all about. Getting the vehicle home and opening the rear passenger door to put our grandson's car seat back in, the bottom corner of the door rubber on the step rail. Looking closer, I notice yellow scuff marks and dents like from a vehicle lift that bent either the vehicle mounting tabs or the step rail bracket. I took the car seat out that morning so I know this had to happen while in Gerald Ford custody. So I got my vehicle back in worse shape than when I took it in. I called to speak with the Service Manager, but so far no call back to discuss this. So I got my vehicle back in worse condition that when I dropped it off. I wish they had just told me and we agreed how to resolve rather than hoping I would not notice the damage. And their text message progress updates is worthless. So right now, I do not recommend Gerald Ford of North Aurora. More to follow if they contact me to discuss. More
by STEVER
Employees Worked With
I do not know the names., Jeff Gerald, Tom Kastrati
November 21, 2024
No xx, they gave me straight answers on price etc without the normal crap from typical car dealers. I’d buy from them again for sure without the normal crap from typical car dealers. I’d buy from them again for sure More
by Sparkskbs
Employees Worked With
Ronaldo Hernandez, , Destanne Mauricio, Tom Kastrati
October 28, 2024
My experience with Oscar in the service department is phenomenal. He is a attentive does very good work. I feel confident with all that has been done to my vehicle. phenomenal. He is a attentive does very good work. I feel confident with all that has been done to my vehicle. More
by MrsS
Employees Worked With
Oscar
October 16, 2024
Courteous personnel. Knowledgeable and efficient at identification of required service. Provided detailed diagnosis of necessary repair and extended warranty coverage. Knowledgeable and efficient at identification of required service. Provided detailed diagnosis of necessary repair and extended warranty coverage. More
by coltodas
Employees Worked With
Kevin
