Gengras Volvo East Hartford

David was an execellent rep for the Gengras brand. He diligently looked for a Volvo for my daughter and walked us through the process in a tnoughful way. The car was prep'd nicely. Eveyone we met at Ge diligently looked for a Volvo for my daughter and walked us through the process in a tnoughful way. The car was prep'd nicely. Eveyone we met at Gengras was equally nice and helpful. More

Jeff was great to work with. He was very knowledgable about the car and never made us feel rushed about making a decision. I love my new C30 and would recommend others to Jeff and Gengras. about the car and never made us feel rushed about making a decision. I love my new C30 and would recommend others to Jeff and Gengras. More

Excellent customer service. Never felt pressured. I will absolutely refer Gengras Volvo to family and friends, and will continue my business with them years to come. absolutely refer Gengras Volvo to family and friends, and will continue my business with them years to come. More

Sal and Brian made our buying experience very easy. Throughout the process we were treated very friendly and respectful. I would recommend everyone to go to Gengras Volvo for their next vehical purcha Throughout the process we were treated very friendly and respectful. I would recommend everyone to go to Gengras Volvo for their next vehical purchase. Once again, Steve and I would like to thank both Sal and Brian for their excellent and friendly customer service. ThankYou, Steven and Valerie Hunter More

I had to have my car serviced for an electrical system I had to have my car serviced for an electrical system failure. Had it towed and dropped it off on a Friday afternoon. Was called on Monday mornin I had to have my car serviced for an electrical system failure. Had it towed and dropped it off on a Friday afternoon. Was called on Monday morning about repairs and didn't hear back from them until Thursday morning, the day I picked up the car. I had called on Wednesday to ask about the progress and didn't get a call back from my service rep. When I picked up the car, I became aware of the missing Fuel Tank Cover Door. I called the service rep to ask about my missing door, as it was in place when I dropped off the car. I was given a 'run-around' about how it may have fallen off at a gas station, even though I made it clear that it was on the car when I left it in the lot. He told me he'd ask around to find out more information and he'd get back to me... He never called back. I had to call the Service Rep Manager, Kurt S. Eventually they discovered that someone in their service department found the Fuel door on their parking lot grounds and this person didn't know to which car it belonged, so they threw it away... So, in the process of getting a new Fuel tank cover, I am told by Kurt that I will have to pay for the replacement and they will cover labor... They are saying, since they don't know how the door found its way to the parking lot pavement, they won't cover the cost of replacing the part. I say, I dropped off my car with a fuel door and now it is gone, it turns out that your service employee threw it in the garbage. Why I am footing the bill for the replacement eludes my sensibility. Keep in mind, these conversations generally take 24 hours to proceed, as I typically leave a message and get a call back a day later... I also informed the service rep of other electrical failures that weren't addressed by repair reps, most notably, my driver's seat controls that allow me to adjust the position of the seat. I specifically mentioned that problem and it wasn't resolved. Needless to say, I am very disappointed by the experience I had with a service department that is supposed to strive for outstanding customer care. More

My wife and I had an extremely positive experience when searching for a new vehicle at Gengras Volvo in East Hartford through Lance Jewell. We looked at a variety of luxury vehicles during our search and searching for a new vehicle at Gengras Volvo in East Hartford through Lance Jewell. We looked at a variety of luxury vehicles during our search and no dealership (Lexus, Acura, Audi etc . . .) had a Sales Executive with even close to the knowledge base of their product, professionalism, friendliness or customer service that Lance brought to the table. We drove off in our new XC60 yesterday and would highly recommend Lance to anyone ready to purchase a new or used car. We also had the pleasure of working with Bob Doyle who partnered with Lance through the final stages of our purchase and provided the customer service above and beyond what you would expect to close out the deal. More

Loved this dealership, especially after a not-so-good experience with a different Volvo dealer. They treated me well and the sales price ended up being right where I had hoped. experience with a different Volvo dealer. They treated me well and the sales price ended up being right where I had hoped. More

The Gengras Volvo Dealership was great as it has always been for going back to our first of now seven cross countrys. Always friendly and always easy to work with the team. We will be back again. been for going back to our first of now seven cross countrys. Always friendly and always easy to work with the team. We will be back again. More

We have purchased four cars from Gengras. While our experiences always have been great, this purchase was the best. Vecdet and the rest of the Gengras team were friendly and responsive. Vecdet demons experiences always have been great, this purchase was the best. Vecdet and the rest of the Gengras team were friendly and responsive. Vecdet demonstrated outstanding knowledge of Volvo cars and was able to make helpful comparisons to competing models. We appreciate the attentive service and will not hesitate to recommend Vecdet and Gengras to others. More

By far Gengras Volvo is the best when it comes to customer service! I bought a 2013 Volvo XC90 about a week ago and I could not have asked for a better car buying experience. Lance Jewell was amazi customer service! I bought a 2013 Volvo XC90 about a week ago and I could not have asked for a better car buying experience. Lance Jewell was amazing and so helpful. He was so professional and went above and beyond to walk me through the entire car buying process. Lance took the time to explain every detail of the car and even refilled my water bottle before I drove off in my new car! I was so impressed with Lance. Every staff person in the building made me feel welcome and congratulated me on my new car. Lance walked me down to service and introduced me to the service manager. Every detail was covered and Lance made me feel so welcome and important. Thank you so much and because of the outstanding service, Gengras has gained a client for life!!! Also to Brian Webster in Finance, thank you for a great experience as well. I will be sure to let everyone know that the only place to buy a vehicle is at Gengras!! Sincerely, Kim Young More