We visited this dealership 2 different times - once while shopping for an xc60 and again several Months later looked in at the xc90. We had communicated a desire for a service loaner xc90 and the sale rep said the car would’ve been returned from use by a customer in a few days - upon trading messages w the sales rep he said he wasn’t sure when the car would be back at Gengras. Ultimately the car was reported available on Saturday for us to come down to look at it - we arrived in the afternoon only to be informed the car was sold Saturday morning and they had another loaner car for us to look at. Ultimately we didn’t like the 2nd car and didn’t buy anything. Afterwards we looked at Google reviews for this dealer and found someone else had reported the same scenario about a car being available and only to be sold that morning when they arrived to look at it.

Really enjoyed working with Domenick to purchase my Volvo! Highly recommend giving him a call!!

We had a good experience with Domenick purchasing my son a car. We test drove a car and purchased it in 3 hours flat due to my son had a class that night. We were out the door, and pleased with their effort.

This was our first time purchasing a car at Gengras Volvo of East Hartford. We met with Domenick who was very attentive to explaining the various models and features. The process of purchasing the car was straight forward and enjoyable.

I had recently purchased a XC 60 from Gengrass East Hartford and I had the most wonderful experience. There was no pressure at all from my salesperson. She had made this sale very simple and answered every question that I had from the performance of the car to the actual sales/service I would highly recommend anyone to purchase their car from here. The delivery was seamless and kept all promises when we went to pick it up as well.

Gengras Volvo in East Hartford (EH) advertised a used Audi for sale on its website. I wanted to test drive and likely buy the Audi for cash. I clicked on the “get today’s price” link and provided all of my contact information so that a Gengras representative could reach me by phone, email or text. As a serious buyer, I stated that this would be a cash sale and that I wanted the final price out the door and to test drive the car. Gengras reps immediately called me, texted me, and emailed me. During a telephone call a Gengras rep advised me that the Audi was not actually in EH but was in Fairfield. The rep further advised that Gengras would transport the Audi to EH for me. This was on a Thurs. I requested to see the vehicle on Saturday. The representative advised that she would confirm the transport for Saturday and get back to me to secure an appointment time. Later that day, she advised that Gengras could not transport the vehicle to EH until Tues or Wed. I requested to see the vehicle on Tuesday morning and the rep confirmed. A short time later, she contacted me again to tell me that the transport would not take place until Tues afternoon. At that point, we scheduled a 2 PM appointment for me to test drive the car. At 1:30 PM on the Tuesday, I contacted Gengras by text to confirm the appointment and that the car had in fact been transported to EH. A make sales rep from Gengras called to tell me that the car was still in Fairfield. I explained that I was upset having waited 5 days to see the car and because I had a 2 PM appointment and no one from Gengras had the courtesy to tell me that Gengras failed to deliver the car as promised. The Gengras sales person said that he would look into it and get back to me. He called back a short time later and advised that the car was under deposit in Fairfield. I asked him how that was possible when I had been waiting five days for the car to be transported to EH for my test drive and likely purchase. He essentially told me that it was my fault because I did not leave a deposit to secure the Audi. At no time did any of the Gengras representatives who responded to my initial inquiry via email, text, and telephone advise me that I needed to leave a deposit to secure the car‘s transport to EH. In fact, none of them mentioned anything about a deposit. After chastising me for not leaving a deposit, the Gengras representative then attempted to sell me three other cars that Gengras has for sale. I advised the representative of the safety features that I was looking for in a car and that my price point was comparable to the price of the Audi. He then criticized my “laundry list “of options and told me that would be difficult to find at my price point. I explained to him that that was precisely why I called Gengras the previous Thursday with the intention of purchasing the Audi – because it had the safety features that I was seeking, reasonably low miles, and was in line with my price point. I am extremely disappointed and frustrated to not only have lost out on the purchase of the Audi but I also missed out on purchasing cars from other entities that I did not pursue because Gengras representatives falsely led me to believe that Gengras would transport the Audi to EH for my test drive and purchase. I’m not sure if this was an intentional bait and switch, but it certainly felt like one to me. Every car that the salesman suggested as an option for me was more expensive than the Audi that I intended to purchase, has higher miles and/or lacked the safety features that I am seeking. At this point, I am not even sure if the Audi was ever actually available or was simply intended to lure in buyers like me to induce us to purchase other more expensive vehicles. The irony to me of this situation is that I chose a big-name car dealership rather than a Mom and Pop shop because I was concerned about deceptive sales practices.